Chapter 5 Troubleshooting; Power/Status Indicator Light Is Not Turning On; Network Extender Has Not Acquired A Gps Fix Even After An Hour; Unable To Place Call Using Network Extender - Samsung Verizon 4G LTE Network Extender User Manual

Chapter 5
This section provides some troubleshooting tips for the Network Extender.

Power/Status Indicator Light is Not Turning On

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Network Extender has not acquired a GPS fix
even after an hour
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Unable to Place Call Using Network Extender

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Verizon 4G LTE Network Extender User Guide v1.3
©Samsung
Make sure the power adapter is securely connected to a working power outlet.
Make sure the power adapter's connector is securely inserted into the DC 12V
port on the back of the Network Extender.
If possible, move the Network Extender to a new location with fewer
surrounding obstructions. The new location should be in an open area and
closer to a window.
Unplug the power adapter for 10 seconds and then plug it back in again. This
allows the Network Extender to re-initiate its startup sequence during which
it detects the Ethernet connection, GPS signal, and communication with the
Verizon Wireless network.
If the GPS signal is not detected even in the new location, install the GPS
extension cable and reposition the GPS antenna, as shown in the Configuring
Your Device.
The GPS antenna must stay connected to the Network Extender at all times
for operation.
Verify the device is powered on and in service.
Check that the router is communicating properly with your ISP. The Internet
activity LED on your router and the back of the Network Extender should be
blinking.
Check that advanced calling is in use as found in the Network Extender
Setup.
Verify that your phone is connected to the Network Extender by dialing #48.
Troubleshooting
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