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HP elitebook folio g1 Maintenance And Service Manual

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HP EliteBook Folio G1 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP EliteBook Folio G1 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Top ..................................5 TouchPad ............................. 5 Lights ..............................6 Button ..............................7 Action keys ............................8 Using the action keys .......................... 9 Left ..................................10 Right ..................................
  • Page 6 Using HP Sure Start (select products only) ......................43 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............44 8 Backup and recovery ............................ 46 Creating recovery media and backups ........................ 46 Creating HP Recovery media (select products only) .................
  • Page 7 10 Statement of memory volatility ........................54 Nonvolatile memory usage ..........................58 Questions and answers ............................60 Using HP Sure Start (select models only) ......................61 11 Power cord set requirements ........................62 Requirements for all countries ..........................62 Requirements for specific countries and regions ....................62 12 Recycling ..............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook Folio G1 Notebook PC Processors Intel® Core™ m processors: ● m7-6Y75 ● m5-6Y57 ● m5-6Y54 Chipset Intel Skylake Premium PCH-LP; integrated with processor Graphics Intel HD Graphics 515 Panels 31.75-cm (12.5-in), eDP1.3, UltraSlim Full high-definition (FHD), AntiGlare (AG), UVWA (1920×1080), non-touch display, 300 nits...
  • Page 10 Intel Dual Band Wireless-AC 8260 (8260NGW) WPAN Bluetooth 4.2 Input/output (2) USB-C ports (Guest Protocol - USB 3.1, DP, PD, Thunderbolt) Headphone/Microphone Combo Docking HP ZBook 65/150/200 W Thunderbolt 3 Dock Keyboard/pointing Keyboard devices Dura keys, backlit ClickPad Gestures enabled by default...
  • Page 11 Category Description Windows 7 Professional 64 Windows 7 Enterprise 64 Serviceability End user replaceable parts: AC adapter...

  • Page 12: External Component Identification

    External component identification Display Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Webcam infrared (IR) lights (2) Improve the webcam picture quality in low-light conditions. Webcam and IR camera Records video and captures photographs.

  • Page 13: Top

    Component Description Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 14: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 15: Button

    Component Description ● Off: The TouchPad is on. Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Button Component Description Power button ● When the computer is off, press the button to turn on the computer.

  • Page 16: Action Keys

    Action keys Component Description Displays system information. Executes frequently used system functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Chapter 2 External component identification...

  • Page 17: Using The Action Keys

    Using the action keys ● An action key performs an assigned function. ● The icon on each action key illustrates the function for that key. To use an action key: ▲ Press and hold the key. Icon Description Initiates a call or answers an incoming call. Declines an incoming call or ends the current call.

  • Page 18: Left

    Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 19: Right

    Right Component Description Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ●...

  • Page 20: Bottom

    Bottom Component Description Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 21: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly NOTE: Displays are only spared as full hinge-ups. Individual components are not spared. Touch screen models ● FHD, UWVA 850916-001 ● UHD, UWVA 850917-001 FHD with HDC-IR, ultraslim 860207-001 ● ● UHD with HDC-IR, ultraslim 860208-001 Non-touch screen models ●...

  • Page 24: Mass Storage Devices

    Item Component Spare part number (10) Audio board (includes cable) 850911-001 (11) Bottom cover (includes feet) Standard models 850905-001 Lightweight models 857630-001 NOTE: Lightweight models use a display with a plastic bezel without edge-to-edge glass. Mass storage devices Description Spare part number Solid-state drive 512-GB, TLC, M.2 855107-001...
  • Page 25 Component Spare part number For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001 For use in India 404827-001 For use in Israel 398063-001 For use in Italy 213352-001 For use in Japan 349756-001 For use in North America 213349-001 For use in the People's Republic of China 286497-001...
  • Page 26 Component Spare part number HP ZBook Dock with Thunderbolt 3 849784-001 Cable for use with docking station 855117-001 Mouse HP USB laser 674318-001 HP Slim Bluetooth 746920-001 HP Comfort Grip wireless mouse 691922-001 HP Ultrathin bluetooth 811730-001 HP Business Backpack...

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Torx T8 screw driver Phillips P0 and P1 screw drivers ● ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 28: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 30 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Remove the bottom cover from the computer (2). Reverse the removal procedures to install the bottom cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 33: Battery

    Battery Description Spare part number 4-cell, 38-Wh, 1.89-Ah, Li ion battery 828226-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 34: Ssd Drive

    SSD drive Description Spare part number 512-GB, TLC, M.2 855107-001 256-GB, MLC, OPAL2, M.2 850921-001 256-GB, PCIe 850920-001 240-GB, MLC, M.2 850922-001 128-GB, TLC, M.2 855091-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 850906-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 36: Audio Board

    Audio board Description Spare part number Audio board 850911-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 37: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 850907-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 38: System Board

    System board NOTE: The system board spare part kit includes a processor, heat sink, 8 GB of system RAM, and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number Equipped with Intel Core m7-6Y75 processor...
  • Page 39 Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board up at an angle (2). Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer.

  • Page 40: Display Assembly

    Display assembly Description Spare part number Display assembly, touch screen models: FHD, UWVA 850916-001 ● ● UHD, UWVA 850917-001 ● FHD with HDC-IR, ultraslim 860207-001 ● UHD with HDC-IR, ultraslim 860208-001 Display assembly, non-touch screen models: ● FHD, UWVA, ultraslim 850918-001 FHD, UWVA, ultraslim, lightweight 855090-001...
  • Page 41 Open the computer to position the hinges at an angle (2). Pull the display cable out the gap near the left hinge. Component replacement procedures...
  • Page 42 Pull the webcam/microphone cable and WLAN cables out the gap near the right hinge. Separate the display from the computer. When installing a display assembly: Insert the display hinges into the computer. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 43 Thread the antennas, webcam cable, and display hinge through the hole near the right hinge. Component replacement procedures...
  • Page 44 Thread the display cable and display hinge through the hole near the left hinge. Rotate the computer (1), and then install the eight Phillips PM2.0×2.0 screws (2) Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 850915-xx1 For use in country Spare part For use in country Spare part...
  • Page 46 Lift the keyboard off the computer. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 48: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 49: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 50: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 51: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 52: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 53 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 54: Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 55: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 56: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 57: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 58: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 59: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 292 mm 11.5 in Depth 209 mm 8.23 in Height (non-touch) 11.95 mm 0.47 in Height (touch) 12.4 mm 0.49 in Weight Non-touch 1.04 kg 2.29 lbs Touch 1.09 kg 2.41 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W –...

  • Page 60: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 240-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm Weight < 10 g <...

  • Page 61: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300.,000 IOPs Sequential Write Up to 1260 MB/s Random Write Up to 100,000 IOPs Ready time, Maximum (to not busy)

  • Page 62: 10 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 63 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 64 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 65 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 66: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 67 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 68: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 69: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 70: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 71 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 72: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 73: Index

    10 connectors, service considerations precautions 20 hard drive cover spare part number 23 backups 46 HP PC Hardware Diagnostics (UEFI) battery declines an incoming call, using 44 removal 25, 28 identifying 9 HP Recovery Manager spare part numbers 15, 25, 28...
  • Page 74 48 product description 2 battery 11 USB flash drive 49 USB Type-C Thunderbolt-enabled call answer 6 using HP Recovery media 47 port and power connector 11 call decline/end 6 recovery media power button, identifying 7 caps lock 7 creating 46...
  • Page 75 connectors 19 USB Type-C Thunderbolt-enabled plastic parts 19 port and power connector, service labels, locating 13 identifying 11 serviceability, product description 3 setup utility video, product description 1 navigating and selecting 39 restoring factory settings 40 solid-state drive webcam and IR camera 4 precautions 20 webcam infrared (IR) light, spare part numbers 15, 16...

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