HP Pavilion g7 Maintenance And Service Manual
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HP Pavilion g7 Maintenance And Service Manual

HP Pavilion g7 Maintenance And Service Manual

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  • Page 1 HP Pavilion g7 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Finding your hardware and software information ................. 6 Locating hardware ....................6 Locating software ...................... 6 Display ........................... 6 Top ............................8 Button and speakers ....................8 Keys ........................
  • Page 6 DVD±RW SuperMulti Double-Layer Combination Drive specifications ........... 88 BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications ..........90 7 Backing up, restoring, and recovering (Windows 8) ............91 Creating recovery media and backups ..................91 Creating HP Recovery media ..................92 ENWW...
  • Page 7 Remove everything and reinstall Windows ..............94 Recovering using HP Recovery Manager ..............95 What you need to know ................95 Using the HP Recovery partition to recover a minimized image (select models only) ....................... 95 Using HP Recovery media to recover ............96 Changing the computer boot order .............
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g7 Notebook PC Processors 3rd Generation Intel® Core™ i7 processors: Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) 3rd Generation Intel Core i5 processors: Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache,...
  • Page 10 4096 MB total system memory (4096 MB × 1 or 2048 MB × 2) ● 2048 MB total system memory (2048 MB × 1) Hard drives Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) thicknesses Customer-accessible Serial ATA (SATA) Supports HP 3D Drive Guard Chapter 1 Product description ENWW...
  • Page 11 Supports Dolby Advanced Audio v2 Two Altec Lansing speakers Supports Microsoft® Premium requirements HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface card (NIC)
  • Page 12 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) ● Ralink RT5390R 802.11 b/g/n 1×1 WiFi External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ●...
  • Page 13 Category Description Support for the following batteries: ● 6 cell, 47 Whr, 2.20 Ah. Li-ion battery ● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) Supports fast charge Security Security cable slot Operating system Preinstalled: ● Windows® 8 Professional 64 bit ●...

  • Page 14: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
  • Page 15 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 16: Top

    Button and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 8 logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows 8 applications key Displays the App bar.

  • Page 18: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 19: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Right Side

    Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
  • Page 22 Component Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 2.0 port Connects an optional USB 2.0 compatible device. AC adapter light ● White: The AC adapter is connected and the battery is charged.

  • Page 23: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 36 for battery removal instructions.

  • Page 25: Computer Major Components

    Computer major components ENWW Computer major components...
  • Page 26 Item Component Spare part number 43.9 cm (17.3 in), HD+, WLED, SVA BrightView display assembly. The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page Keyboard, with black finish (includes keyboard cable): ●...
  • Page 27 Item Component Spare part number ● For use only with computer models equipped with UMA video memory and 680568-501 Windows 8 Standard ● For use only with computer models equipped with UMA video memory and FreeDOS 680568-001 ● For use only with computer models equipped with UMA video memory 680568-001 ●...
  • Page 28 Item Component Spare part number ● Pentium 2030M processor (2.5 GHz, 1600 MHz/2 MB L3 cache, dual core, 35 713164-001 ● Pentium 2020M processor (2.4 GHz, 1600 MHz/2 MB L3 cache, 700628–001 dual core, 35 W) 2nd Generation Intel Core processor: ●...
  • Page 29 Item Component Spare part number ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 5400 rpm 622643-001 Hard Drive Hardware Kit not illustrated (includes hard drive bracket and bracket 682745-001 screws, cable, and two bumpers) (19)

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 682741-001 Webcam/microphone module, HD 703461-001 Display Hinge Kit (includes left and right display hinges and brackets) 682746-001 43.9 cm (17.3 in), HD+, WLED, SVA BrightView display panel 682755-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 682735-001 Display Panel Cable Kit (includes display panel cable) 682743-001...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 ● DVD±RW Super Multi Double-Layer Combination Drive 682749-001 Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable): ●...

  • Page 32: Miscellaneous Parts

    Spare part number HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with Power Factor Correction (PFC) (for computer models 693712-001 equipped with a graphics subsystem with switchable discrete memory only) ● 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem...
  • Page 33 Spare part number Description 633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634250-001 750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634925-001 500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) ×...
  • Page 34 Spare part number Description 680569-501 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory and Windows 8 Standard (includes replacement thermal material) 680569-601 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory and Windows 8 Professional (includes replacement thermal material) 680571-001...
  • Page 35 Pentium B980 processor (2.4GHz,1333MHz/2M L3. dual core 35W; includes replacement thermal material) 693711-001 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory only) 693712-001 90 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics...
  • Page 36 Spare part number Description 703461-001 Webcam/microphone module, HD 708037-001 Base enclosure 710873-001 System board for use only with computer models equipped with UMA video memory and FreeDOS 1.0 (includes replacement thermal material) 710873-501 System board for use only with computer models equipped with UMA video memory and Windows 8 Standard (includes replacement thermal material) 710873-601 System board for use only with computer models equipped with UMA video memory and...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity.
  • Page 39 CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 36 for battery removal instructions.

  • Page 43: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures ENWW...

  • Page 44: Battery

    Battery Description Spare part number 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 45: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 682754-001 Before removing the service door, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 46: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 682749-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 47 Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. Component replacement procedures ENWW...
  • Page 48 Insert a straightened paper clip into the release access opening (1) in the bezel. Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures ENWW...

  • Page 49: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001...
  • Page 50 Lift the hard drive at an angle (2), and then remove the hard drive (3). Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive.

  • Page 51: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
  • Page 52 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 53 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 54: Wlan Module

    WLAN module Description Spare part number Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination 670290-001 adapter Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models 690020-001 only) Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter...
  • Page 55 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 56: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish for use in the Adriatic Region 699146-BA1 Keyboard with black finish for use in Belgium 699146-A41 Keyboard with black finish for use in Bulgaria 699146-261 Keyboard with black finish for use in Canada 699146-DB1...
  • Page 57 Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Turn the computer right-side up with the front toward you and open the display. Stand the computer on its left side. Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 58 Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 59: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Sparkling black 682763-001 Before removing the top cover, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 60 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the three Phillips M2.5 x 6.5 screws under the keyboard: Close the computer. Turn the computer upside down, with the front toward you.
  • Page 61 Remove the 15 Phillips M2.5 x 7.0 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer. Lift the left edge of the top cover (1) until the left side disengages from the base enclosure. Remove the top cover (2) at an angle.

  • Page 62: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 682759-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 63: Power Button Board

    Lift the speakers (4) to remove them from the top cover. Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 682751-001 Before removing the power button board, follow these steps: Shut down the computer.
  • Page 64 Remove the power button board and cable. Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 65: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 682753-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 66: Touchpad Led Board

    Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
  • Page 67 Remove the TouchPad LED board and cable: Turn the top cover upside down, with the front toward you. Apply slight pressure to the retaining clips (1) of the top cover. Lift the TouchPad LED board on the right front corner (2) up and away from the top cover. Remove the TouchPad LED board and cable.

  • Page 68: Display Assembly

    Display assembly Description Spare part number 43.9 cm (17.3 in), HD+, WLED, SVA BrightView display panel 682755-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 682735-001 Display bezel 682741-001 Display enclosure, sparkling black 682739-001 Display hinge covers (2) 682747-001 Display Hinge Kit (includes left and right display hinges and brackets) 682746-001...
  • Page 69 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display and other computer components.
  • Page 70 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 71 Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module. If it is necessary to replace the hinge covers: The hinge covers are held in place by the same screws as the previously removed bezel. Using a small tool to pry, remove the hinge covers. Component replacement procedures ENWW...
  • Page 72 If it is necessary to replace the display panel: Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 73 Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. Remove the display panel. If it is necessary to replace the display hinges: Remove the four Phillips M2.0 ×...
  • Page 74 If it is necessary to replace the display panel cable: Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure. Release the display panel cable from the clips and remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit.

  • Page 75: Optical Drive Cable

    Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the display assembly. Optical drive cable Description Spare part number Optical drive cable (includes optical drive connector) 682742-001 Before removing the optical drive cable, follow these steps: Shut down the computer.
  • Page 76 Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure. Remove the optical drive cable from the base enclosure (4). Reverse this procedure to install the optical drive cable. Chapter 4 Removal and replacement procedures ENWW...

  • Page 77: Usb Board

    USB board Description Spare part number USB board (includes cable) 682752-001 Before removing the USB board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 78: Power Connector

    Reverse this procedure to install the USB board. Power connector Description Spare part number Power connector (includes cable) 682744-001 Before removing the power connector, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 79: System Board

    System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number For use only with computer models equipped with UMA video memory and Windows 8 Professional 680568-601 For use only with computer models equipped with UMA video memory and Windows 8 Standard 680568-501 For use only with computer models equipped with UMA video memory and FreeDOS 1.0 680568-001...
  • Page 80 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● RTC battery (see RTC battery on page ●...
  • Page 81 Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures ENWW...

  • Page 82: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 83 Reverse this procedure to install the RTC battery. Component replacement procedures ENWW...

  • Page 84: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 680551-001 Heat sink for use only with computer models equipped with UMA video memory 680549-001 Heat sink for use only with computer models equipped with switchable discrete video memory 680550-001 Heat sink for use only with computer models equipped with UMA video memory 711471-001...
  • Page 85 Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 86 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan.

  • Page 87: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 88 Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 89: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad 701658-001 core, 35 W) Intel Core i5-3230M (2.6 GHz, turbo up to 3.2 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 711903-001 Intel Core i5-2450M (2.5 GHz, SC turbo up to 3.1 GHz, 1333 MHz/3 MB L3 cache, dual core, 676359-001...
  • Page 90 Remove the system board (see System board on page 71). Remove the heat sink (see Fan and heat sink on page 76). Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it.

  • Page 91: Using Setup Utility (Bios) And System Diagnostics (Windows 8)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 93: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 94: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: 41.2 cm Width 16.23 in Depth 26.77 cm 10.5 in 3.11 cm to 3.68 cm Height (front to back) 1.23 in to 1.45 in Weight: 2.98 kg 6.57 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 95: 43.9 Cm (17.3 In) Display Specifications

    43.9 cm (17.3 in) display specifications Metric U.S. Dimensions Height 23.3 cm 9.2 in 39.9 cm Width 15.7 in Diagonal 43.9 cm 17.3 in Number of colors 262 K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits), (typical) Backlight WLED Total power consumption (varies by display)

  • Page 96: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max...
  • Page 97 Data transfer rate 24X CD-ROM 3,600 KB/sec 8X DVD-ROM 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode...

  • Page 98: Bd Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 99: Backing Up, Restoring, And Recovering (Windows 8)

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 100: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 101: Restore And Recovery

    HP Recovery Manager on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 102: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 103: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 104: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 105 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery ENWW...

  • Page 106: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 107: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 108 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 109: Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 110: Index

    Index boot order display assembly AC adapter 14 changing HP Recovery removal 60 spare part numbers 27 Manager 96 display bezel AC adapter, spare part numbers bottom components 15 removal 62 button component 8 spare part number 22, 26, action keys...
  • Page 111 63 mute 10 external monitor port 12 spare part number 22, 26, optical drive 13 60, 63 power 10, 13 HP Recovery Manager 95 TouchPad 10, 11 correcting boot problems 96 webcam 7 removal 76 starting 96 wireless 10...
  • Page 112 95 Digital Media 13 power connector, identifying 14 USB flash drive 96 security cable 14 power cord using HP Recovery media 92 Speaker Kit, spare part number requirements for all countries recovery media 18, 26, 54 creating 92 speakers...
  • Page 113 system board webcam/microphone module removal 71 removal 62 spare part numbers 18, 25, spare part number 22, 26, 26, 71 28, 60, 63 system recovery 95 Windows system restore point backup 92 creating 91 File History 92, 93 restoring 93 Refresh 93, 94 reinstall 93, 94 remove everything and reinstall...

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