HP Fortis Flip G1m Maintenance And Service Manual
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HP Fortis Flip G1m Maintenance And Service Manual

HP Fortis Flip G1m Maintenance And Service Manual

11 inch chromebook
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Maintenance and Service Guide
HP Fortis Flip G1m 11 inch Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Fortis Flip G1m

  • Page 1 Maintenance and Service Guide HP Fortis Flip G1m 11 inch Chromebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. to be bound by the terms of the HP End To access the latest user guides, go to under license. Intel is a trademark of Intel User License Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 26 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 33 can damage the computer or void your warranty.
  • Page 4 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 5: Table Of Contents

    Grounding the work area......................................20 Recommended materials and equipment..............................20 Cleaning your computer........................................21 Enabling HP Easy Clean (select products only) ............................21 Removing dirt and debris from your computer............................21 Cleaning your computer with a disinfectant............................... 22 Caring for wood veneer (select products only) ............................23 Packaging and transporting guidelines..................................
  • Page 6 8 Statement of memory volatility......................................59 Current BIOS steps ..........................................59 Nonvolatile memory usage ......................................... 61 Questions and answers ........................................62 Using HP Sure Start (select products only)................................63 9 Specifications..............................................64 Computer specifications........................................64 29.5 cm (11.6 in) display specifications..................................65 10 Power cord set requirements .......................................66 Requirements for all countries ......................................66...

  • Page 7: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Fortis Flip G1m 11 inch Chromebook™ Processors MediaTek MT8186 (2.05 GHz, 8 core) Display panel 11.6 in (29.5 cm), BrightView, 250 nits HD (1366 × 768), ultra wide viewing angle (UWVA), LED, 50% NTSC, embedded DisplayPort™ (eDP) 1.2...
  • Page 8 Table 1-1 Product components and their descriptions (continued) Category Description 45 W, nPFC, straight, USB Type-C, 1.8 m (6 ft) Power cord C5, conventional, power cord with sticker, 1.0 m (3.3 ft), halogen free C5, 1.0 m (3.3 ft) Security Dauntless Security Microcontroller Nano lock slot Camera privacy door...

  • Page 9: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 10: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description USB 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in sleep mode.

  • Page 11: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. Amber: The AC adapter is connected and the battery ● is charging. ●...

  • Page 12: Keyboard Area

    Table 2-3 Display components and their descriptions Component Description WLAN antennas*(2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

  • Page 13: Special Keys

    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys. Table 2-5 Special keys and their descriptions Component Description Activates certain computer functions when pressed in...

  • Page 14: Bottom

    Table 2-5 Special keys and their descriptions (continued) Component Description Action keys Run frequently used system functions. Bottom Use the illustration and table to identify the bottom components. Table 2-6 Bottom component and description Components Description Speakers (2) Produce sound. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 15 Table 2-7 Service label components Component Serial number Product ID HP product name Table 2-8 Service label components Component HP product name Product ID Serial number Warranty period Table 2-9 Service label components Component HP product name Labels...
  • Page 16 Table 2-9 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use. Chapter 2 Components...

  • Page 17: Illustrated Parts Catalog

    To identify the Chromebook™ major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 18 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page Models without second camera, without pen cradle...

  • Page 19: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (13) Pen charging module P23315-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number...

  • Page 20: Miscellaneous Parts

    Plastics Kit (includes touchpad protective tape, WFC cover, display hinge covers, hinge cover P22927-001 rubber stoppers, touch board conductive tape and adhesive) HP Thunderbolt 4 120W Dock (with cable) M97105-001 HP Thunderbolt 4 120W cable, 0.8 m (2.6 ft) M88058-001 USB-C to USB-A adapter L65254-001 USB-C (male)-to-USB-C-(male) cable, 1.0 m (3.3 ft) L65253-001 HP Prelude Pro 15.6 Backpack...
  • Page 21 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) For use in Argentina L19357-001 For use in Australia L19358-001 For use in Brazil L19359-001 For use in Denmark L19360-001 For use in Denmark (halogen free) M79264-001...
  • Page 22 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L19364-002 For use in Israel L19362-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People's Republic of China L19368-002 For use in South Africa L19369-002...

  • Page 23: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 24: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 25: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 26: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 27: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 28: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 29: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 30 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 31 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 32: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 33: Removing And Reinstalling The Same Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 34: Installing A New Battery

    Lift the top of the battery (3) up, and then remove the battery from the computer (4). To reinstall the battery, reverse the removal procedures. When installing a new battery, be sure to install two foam pieces (1) and one piece of protective tape (2) onto the battery as shown in the following illustration.
  • Page 35 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 36 Open the empty battery containment tray. Remove the backing from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 37 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. To install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 38 Install the screws (1) to secure the battery. Screw locations might vary. Lift the containment tray (2) off the battery, NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 40 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover: Position the computer upside down with the front toward you. Remove the two Phillips M2.0 × 10.0 screws (1). Loosen the two captive Phillips screws (2). Remove the two Phillips M2.0 ×...

  • Page 41: Speakers

    Speakers To remove the speakers, use this procedure and illustration. Table 6-2 Speakers description and part number Description Spare part number Speakers (includes cable) P22941-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 42 Table 6-3 Second camera description and part number Description Spare part number Second camera P22929-001 Before removing the second camera, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 33).

  • Page 43: Touchpad

    Turn the board upside down (2), and then disconnect the cable from the reverse ZIF connector (3) on the bottom of the board. To install the second camera, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-4 Touchpad descriptions and part numbers Description...

  • Page 44: Wlan Module

    Lift the top of the touchpad (4) up, and then pull the touchpad (5) into the computer to remove it from under the bracket. To remove the touchpad bracket, remove the four Phillips M1.6 × 2.5 screws (1) from the touchpad bracket, and then remove the bracket (2).
  • Page 45 Table 6-5 WLAN module descriptions and part numbers Description Spare part number MediaTek MT7921 Wi-Fi 6 + Bluetooth 5.3 P22933-001 WLAN module protective tape N10779-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 46: I/O Boards

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. I/O boards To remove the I/O boards, use these procedures and illustrations. Table 6-6 I/O board descriptions and part numbers Description...
  • Page 47 Remove the bracket (3) from the board. Lift (do not remove) the tape (1) from the connectors on the board. Disconnect the cables from the ZIF connectors (2) on the board. Remove the two Phillips M2.0 × 2.5 screws (3) from the board. Lift the inside of the board (4) up, and then pull the board (5) into the computer to remove it.

  • Page 48: Pen Charging Module

    Pull the USB bracket off the board. Be sure to install the bracket on the replacement board. To remove the small I/O board: Lift (do not remove) the tape (1) from the connector on the board. Disconnect the cable from the ZIF connector (2) on the board. Remove the three Phillips M2.0 ×...

  • Page 49: Heat Sink

    Table 6-7 Pen charging module description and part number Description Spare part number Pen charging module P23315-001 Before removing the pen charging module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 33).
  • Page 50 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 33). Remove the battery (see Removing and reinstalling the same battery on page 27).

  • Page 51: System Board

    System board To remove the system board, use these procedures and illustrations. Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes processor and the Chrome operating system) MediaTek MT8186 processor, 8 GB system memory, 64 GB eMMC memory P20164-001 MediaTek MT8186 processor, 8 GB system memory, 32 GB eMMC memory P20161-001...
  • Page 52 Remove the Phillips M2.0 × 2.0 screw (1) that secures the system board to the computer. Remove three Phillips M2.0 × 3.5 screws (2) from the heat sink that secure the system board to the computer. You do not have to remove the heat sink to remove the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Display Assembly

    Lift the system board straight up to remove it from the computer. Turn the system board upside down, and then disconnect the I/O board cable. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is spared at the subcomponent level.
  • Page 54 Remove the display assembly: Remove the plastic antenna protector (1) from the WLAN module. Disconnect the antenna cables (2) from the WLAN module. Remove the antenna cables from the clips (3) along the top of the computer. Disconnect the touch cable (4) from the system board, and then remove the cable from the clips (5) along the top of the computer.
  • Page 55 Open the display to 90° (1), and then separate the display (2) from the computer. To remove the display panel from the display assembly: Use a tool or your fingers to separate the top of the panel (1) from the display rear cover. Lift the top of the panel (2) up.
  • Page 56 Disconnect the touch cable from the connector (4) on the end of the touch control board. The display panel is available as spare part number P22930-001. To remove the touch control board from the bottom of the display panel: Peel the tape (1) off the board. Disconnect the two cables from the reverse ZIF connectors (2) on the board.
  • Page 57 Remove the small bracket (3) from the top of each hinge. Remove the brackets (4). To remove the hinges from the display rear cover: Remove the Phillips M2.5 × 2.5 broad head screw (1) from each hinge. Rotate the hinges (2) to the closed position. Remove the rubber stoppers (3) from each hinge.
  • Page 58 The display hinges are available as spare part number P22939-001. To remove the camera module: Lift the cable (1) off the top of the connector on the camera module. Disconnect the cable from the ZIF connector (2) on the module. Insert a thin pry tool (3) under the module, and then pull the tool under the entire length of the module to release it.

  • Page 59: Top Cover With Keyboard

    To remove the WLAN antennas and cables, release the cables from the clips (1) along the top and side on the display rear cover, and then peel the antennas (2) off the cover. The WLAN wireless cables and antennas are available as spare part number P22932-001. The wireless cables and antennas are also included in the display rear cover spare part kit.
  • Page 60 Table 6-10 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard Models without second camera, without pen cradle P20167-xx1 Models with second camera P20168-xx1 Models without second camera, with pen cradle P20169-xx1 Models with second camera, with pen cradle P20170-xx1 Table 6-11 Spare part country codes...

  • Page 61: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 62: Option 1: Recovering Using An Internet Connection

    saved networks for all accounts. A system recovery does not affect Google Accounts and data synced to Google Drive. IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com.

  • Page 63: Creating Recovery Media

    Creating recovery media You can use recovery media to recover the original operating system and software programs that were installed at the factory. To create recovery media: Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps.

  • Page 64: Erasing And Reformatting The Recovery Media

    Erasing and reformatting the recovery media When you create recovery media, the USB flash drive or SD memory card is formatted as a recovery tool. After recovery, you must erase the recovery media to reuse your storage device. Follow these steps to use the Chromebook Recovery Utility to erase the recovery media.

  • Page 65: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 66 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 67: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 68: Questions And Answers

    HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 69: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 70: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 71: 29.5 Cm (11.6 In) Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 29.5 cm (11.6 in) display specifications This section provides specifications for your display.

  • Page 72: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 73 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 74 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 75: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 76: Index

    4 illustrated 13 identifying 7 right side 3 spare part number 13 audio-in (microphone) jack, computer specifications 64 HP Sure Start 59, 63 identifying 5 audio-out (headphone) jack, identifying 5 digital pen I/I board audio, product description 1...
  • Page 77 microphone 1 speaker 35 operating system 2 touchpad 37 memory pointing device 1 speaker nonvolatile 59 ports 1 illustrated 12 volatile 59 power requirements 1 removal 35 memory module primary storage 1 spare part number 12 product description 1 processors 1 spare part numbers 35 microphone product name 1...
  • Page 78 WLAN antennas, identifying 6 WLAN device 8 WLAN label 8 WLAN module illustrated 12 removal 38 spare part number 12, 38 workstation guidelines 17 Index...

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