HP g14 Maintenance And Service Manual
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HP g14 Maintenance And Service Manual

HP g14 Maintenance And Service Manual

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HP g14 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP g14 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................4 Display ........................... 4 Buttons and speakers ........................ 5 Keys ............................6 Lights ............................7 TouchPad ..........................8 Front ............................9 Left side ..........................10 Right side ..........................11 Bottom ..........................
  • Page 6 Downloading a BIOS update ..................74 Using System Diagnostics ......................75 8 Specifications ........................76 9 Backing up, restoring, and recovering ................77 Creating recovery media and backups ..................77 Creating HP Recovery media ..................78 Restore and recovery ......................79...
  • Page 7 Remove everything and reinstall Windows ..............81 Recovering using HP Recovery Manager ..............81 What you need to know ................82 Using the HP Recovery partition to recover a minimized image (select models only) .................. 82 Using HP Recovery media to recover ............83 Changing the computer boot order .............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP g14 Notebook PC Processor Intel® Core® i5-4200U 1.60-GHz processor (dual core, 15 W) ● Intel Core i3-4010U 1.70-GHz processor (dual core, 15 W) ● Intel Celeron® 2957U 1.40-GHz processor (dual core, 15 W) ●...
  • Page 10 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter ● Realtek RTL8188EE 802.11bgn Wi-Fi Adapter ● External expansion HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD®). Chapter 1 Product description...
  • Page 11 Multitouch gestures enabled ● Taps enabled as default ● Power requirements Support for a removable 4-cell, 41-WHr, 2.80-AHr, Li-ion battery Support for a 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) Security Support for security cable lock ● Support for Intel Anti-Theft ●...

  • Page 12: External Component Identification

    Records video and captures photographs. Some models allow you to video (select models only) conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 13: Buttons And Speakers

    Buttons and speakers Item Component Description Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to ●...

  • Page 14: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 15: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving ●...

  • Page 16: Touchpad

    Item Component Description TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light On: Caps lock is on, which switches the keys to all capital letters. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on and off.

  • Page 17: Front

    Front Item Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. Front...

  • Page 18: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. AC adapter/Battery light White: The AC adapter is connected to external power and the battery is ● fully charged. Amber: The AC adapter is connected to external power and the battery ●...

  • Page 19: Right Side

    Right side Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving ●...

  • Page 20: Bottom

    Bottom Item Component Description Battery cover release Releases the battery cover over the battery bay. latch and lock Battery bay Holds the battery. Memory module Provides access to one of the keyboard screws, the memory module slots, and the compartment cover optical drive screw.

  • Page 21: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The serial number, product number, and model number of your computer are located on the bottom of the computer.

  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard (includes keyboard cable) 746019-001 Top cover (includes TouchPad and TouchPad cable) 759271-001 Card reader board (includes cable and double-sided adhesive) 746645-001...
  • Page 24 Item Component Spare part number Equipped with an Intel Celeron 2957U 1.40-GHz processor (dual core, 15 W, 2-MB 762221-001 L3 cache), a graphics subsystem with UMA memory, and a non-Windows 8 operating system RTC battery 718440-001 (10) Fan (includes cable) 746657-001 (11) Audio/USB board (includes audio jack, USB port, and cable)

  • Page 25: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel 759265-001 14.0-in, HD, SVA display panel 754891-001 Display Hinge Kit, includesL 761808-001 (3a) Left and right display hinge brackets (3b) Left and right display hinges Webcamera/microphone module (includes double-sided adhesive) 759272-001 Display panel cable 759267-001...

  • Page 26: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 761809-001 Service cover (includes one captive screw, secured by an O-ring) Memory module compartment cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver Chapter 3 Illustrated parts catalog...

  • Page 27: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD±RW Double Layer with SuperMulti Drive 760729-001 Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit.

  • Page 28: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001 Power cord for use only in the People's Republic of China (3-pin, black, 1.83-m): 490371-AA1 Rubber Kit 761810-001 Screw Kit 761811-001 Sequential part number listing Spare part number...
  • Page 29 Spare part number Description 746660-001 Power connector cable 746664-001 Display panel cable 752237-001 4-cell, 41-WHr, 2.80-AHr, Li-ion battery 759263-001 Display enclosure 759264-001 Base enclosure 759265-001 Display bezel 759266-001 Audio/USB board (includes audio jack, USB port, and cable) 759267-001 14.0-in, HD, SVA display panel 759268-001 System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W, 3-MB L3 cache), an AMD Radeon R5 M240 graphics subsystem with 2-GB of discrete memory, and a...
  • Page 30 Spare part number Description 762219-501 System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W, 3-MB L3 cache), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 762220-001 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (dual core, 15 W, 3-MB L3 cache), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material)

  • Page 31: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 38: Service Cover

    Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 761809-001. Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 746650-001. See Mass storage devices on page 19 for more information on the Hard Drive Hardware Kit.
  • Page 40 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive connector adapter toward you. Release the left and right sides of the hard drive bracket (1) from the hard drive. Remove the hard drive bracket (2) from the hard drive.
  • Page 41 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit, spare part number 746650-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 42: Wlan Module

    WLAN module Description Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter 733476-001 Before removing the WLAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 44: Memory Module

    Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 GB 691739-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the memory module compartment cover (3). The memory module compartment cover is included in the Plastics Kit, spare part number 761809-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures...

  • Page 46: Optical Drive

    Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Optical drive Description Spare part number DVD±RW Double Layer with SuperMulti Drive 760729-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 47 Remove the optical drive (3). Reverse this procedure to install the optical drive. Component replacement procedures...

  • Page 48: Keyboard

    Keyboard Description Spare part number Keyboard (includes keyboard cable) 746019-001 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49 Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Slide the keyboard (1) toward the TouchPad as far as it will slide. Lift the rear edge of the keyboard (2) until it rests at an angle.
  • Page 50 Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 52 Optical drive (see Optical drive on page Keyboard (see Keyboard on page NOTE: When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: TouchPad button board (See TouchPad button board on page ●...
  • Page 53 Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Disconnect the following cables from the system board: (1) Power button board ZIF connector and ribbon cable (2) Card reader board ZIF connector and ribbon cable...

  • Page 54: Touchpad Button Board

    Remove the top cover (2). Reverse this procedure to install the top cover. TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double- 767331-001 sided adhesive) Before removing the TouchPad button board, follow these steps: Turn off the computer.

  • Page 55: Card Reader Board

    Remove the two Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the top cover. Detach the TouchPad button board cable (1) from the top cover. (The TouchPad button board cable is attached to the top cover with double-sided adhesive.) Remove the TouchPad button board (2) and cable.
  • Page 56 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 57: Power Button Board

    Reverse this procedure to install the card reader board. Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 746646-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Speakers

    Remove the power button board (4) and cable. Reverse this procedure to install the power button board. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 746656-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the speakers: Disconnect the speaker cable (1) from the system board. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) Remove the speakers (3). Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 60: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 759266-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: System Board

    Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W, 3-MB L3 cache), 759268-501 an AMD Radeon R5 M240 graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 62 Description Spare part number Equipped with an Intel Core i3-4010U 1.70-GHz processor (dual core, 15 W, 3-MB L3 cache), a 762220-001 graphics subsystem with UMA memory, and a non-Windows 8 operating system Equipped with an Intel Celeron 2957U 1.40-GHz processor (dual core, 15 W, 2-MB L3 cache), 759270-501 an AMD Radeon R5 M240 graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 63 Disconnect the fan cable from the system board. Turn the computer right side up with the front toward you. Open the computer. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. Detach the display panel cable from the system board.
  • Page 64 Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. Remove the four Philllips PM2.4×4.6 screws that secure the system board to the base enclosure. cad edit: need to replace system board screws Lift up on the right side of the system board (1) until it rests at an angle.

  • Page 65: Heat Sink

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 746658-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 66 Remove the heat sink: Turn the system board upside down with the front toward you. Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips captive screws (1) that secure the heat sink to the system board. Remove the heat sink (2).
  • Page 67 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 68: Fan

    Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Rtc Battery

    Remove the fan (2). Reverse this procedure to install the fan. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Speakers (see Speakers on page System board (see System board on page Remove the RTC battery: Turn the system board upside down with the front toward you. Use a plastic flat-bladed tool (1) to release the RTC battery (2) from the socket on the system board.

  • Page 71: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 746660-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72 Release the display panel cable (3) from the routing channel built into the base enclosure. Release the power connector cable (1) from the routing channel built into the base enclosure. Release the power connector (2) from the molding built into the base enclosure. Remove the power connector cable.

  • Page 73: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. Remove the three Phillips PM2.4×4.6 screws (1) that secure the display assembly left hinge to the base enclosure. Remove the four Phillips PM2.4×3.4 broad head screws (2) that secure the display assembly right hinge to the base enclosure.
  • Page 75 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1). Remove the two Phillips PM2.0×3.75 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 76 If it is necessary to replace the webcamera/microphone module: Detach the webcamera/microphone module (1) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double- sided adhesive.) Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module.
  • Page 77 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 78 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 754891-001. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the the display enclosure.
  • Page 79 Remove the display panel cable (2). The display panel cable is available using spare part number 759267-001. If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.25 broad head screws (1) that secure the display hinges to the display enclosure.
  • Page 80 If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.

  • Page 81: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Determining The Bios Version

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 83: Using System Diagnostics

    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: From the Start screen, type e, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 84: Specifications

    Specifications Metric U.S. Dimensions Width 24.5 cm 9.7 in 34.7 cm Depth 13.7 in Height 2.3 cm 0.9 in Weight 1.9 kg 4.19 lb Operating voltage and current 19.5 V dc @ 3.33 A – 65 W DC plug NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 85: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 86: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 87: Restore And Recovery

    If necessary, you can exit the program before you have finished creating all of the recovery DVDs. ● HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 88: Using Windows Refresh For Quick And Easy Recovery

    System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive.

  • Page 89: Remove Everything And Reinstall Windows

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: System Recovery—Reinstalls the original operating system, and then configures the settings for the ●...

  • Page 90: What You Need To Know

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 91: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 92: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 93 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 94: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 95: Index

    Index card reader board display panel cable AC adapter light 10 removal 47 removal 70 AC adapter, spare part number spare part number 15, 20, 47 spare part number 17, 21, 71 chipset, product description 1 drives, preventing damage 24 antenna components DVD±RW Double Layer with...
  • Page 96 battery 10 hard drive caps lock 8 packaging guidelines 26 precautions 24 hard drive 11 plastic parts, service product description 2 mute 7 considerations 23 removal 31 network jack 10 Plastics Kit spare part numbers 16, 19, power 7, 11 components 18 20, 31 RJ-45 jack 10...
  • Page 97 serviceability 3 top cover video 2 removal 43 wireless networking 2 spare part number 15, 21, 43 product name 1 TouchPad button 8 TouchPad button board removal 46 removal/replacement spare part number 15, 22, 46 procedures 28, 43 TouchPad components 8 right-side components 11 TouchPad light 8 RJ-45 jack 10...

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