Nortel CallPilot NN44200-700 Troubleshooting Manual page 48

48 Chapter 3 Hardware troubleshooting
The system boots but one of the drive LEDs on
the front panel is amber.
A drive fails and the replacement does not
rebuild.
The system is not rebuilding a drive or it returns
an error after the rebuild is initiated.
After a failed upgrade, both drives are brought
offline to return to a previous CallPilot release,
but the system displays a blue screen.
Dongle troubleshooting
Trouble
The dongle is plugged into the USB slot and is
detected in the device manager but CallPilot
does not recognize it.
The dongle is plugged into USB slot 0 but is not
visible in the device manager. CallPilot also
does not detect it.
Windows and CallPilot hardware troubleshooting
Trouble
The system beeps, but seems
to be running properly and
taking calls.
Copyright © 2007, Nortel Networks
.
The RAID is split, or one of the drives is faulty
or offline. Replace or rebuild the drive.
No action is required if this is due to a voluntary
RAID split.
The RAID card settings are incorrect. The
coercion algorithm is not set to 1 GB.
You must complete a full system rebuild to
reconfigure the RAID cards to the correct
coercion algorithm.
The hard drive is faulty. Check the driver
version or the power console version.
Do not use the power console to bring both
drives offline. Use the Ctrl+M utility.
If you disable both hard drives while in Windows,
the system crashes.
Action
Ensure the dongle is in USB slot 0, and not in
slot 1 or 2.
The dongle holder is not plugged in correctly, or
it is defective. Replace it and keep the button.
Also, ensure the button is not installed
backward. For installation instructions, see
the 1005r Server Hardware Installation Guide
(NN44200-308).
Action
This is a RAID card beep indicating that one of the drives does
not function properly. Do not shut down the system.
Open the Power Console Plus (CallPilot 3.x) utility, and check
which drive is marked as Dead.
Rebuild the drive marked as Dead.
If the rebuild is unsuccessful, ensure that the other drive is
working, and then shut down the system and replace the drive
marked as Dead.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
ATTENTION