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Setup
Optional services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options are
available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Some of the HP Care Pack services are:
•
Hardware support
6-Hour Call-to-Repair
o
4-Hour 24x7 Same Day
o
4-Hour Same Business Day
o
•
Software support
Microsoft®
o
Linux
o
HPE ProLiant Essentials (HPE SIM and RDP)
o
VMware
o
•
Integrated hardware and software support
Critical Service
o
Proactive 24
o
Support Plus
o
Support Plus 24
o
•
Startup and implementation services for both hardware and software
For more information on HP Care Pack services, see the Hewlett Packard Enterprise website
(http://www.hpe.com/services/carepack).
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
Setup 26
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