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Appendix F. Troubleshooting &
The video and audio codec is
adopted in the device.
The maximum number of users
that accesses the device
simultaneously.
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
PLANET IP Installer program
cannot find the device.
Frequently Asked Questions
Features
The device utilizes H.264 and M-JPEG triple compression to provide
high-quality images where H.264 is standards for video compression
and M-JPEG is a standard for image compression.
The audio codec is defined as AMR for 3GPP and G.711 for RTSP
streaming.
The maximum number of users is limited to 10. However, it also
depends on the total bandwidth accessed to this device from clients.
Installing this device
The device uses Category 5 UTP cable allowing 10 and/or 100
Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
Username = admin and Password = admin.
Note that it's all case sensitivity.
Follow the steps below:
(1)Remove power, and press and hold the button in the back of IP
camera.
(2)Power on the camera. Don't release the button during the system
booting.
(3)It will take around 30 seconds to boot the camera.
(4)Release the button when camera finishes proceeding.
(5)Re-login the camera using the default IP (http://192.168.0.20),
where both username and password are admin.
Check IP address of device by using the PLANET IP Installer
program or by UPnP discovery or set the device to default by Reset
button.
Re-power the device if cannot find the unit within 1 minute.
Do not connect device over a router. PLANET IP Installer
program cannot detect device over a router.
If IP address is not assigned to the PC that runs PLANET IP
Installer program, then PLANET IP Installer program cannot find
device. Make sure that IP address is assigned to the PC properly.
Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
Check the firewall setting of your PC or Notebook.
67
Full HD Outdoor IR POE IP Camera
ICA-3250V
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