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Next steps
If all troubleshooting tasks fail, see the Getting help section in this document.
Troubleshooting iDRAC Direct (laptop connection)
About this task
For information about the USB laptop connection and server configuration, see the Integrated Dell
Remote Access Controller User's Guide at dell.com/esmmanuals.
Steps
1.
Ensure your laptop is connected to the front USB Management Port, identified by the
a USB Type A/A cable.
2.
In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or
iDRAC Direct Only.
3.
If the laptop is running with the Windows OS, ensure the iDRAC Virtual USB NIC device driver is
installed.
4.
If the driver is installed, ensure you are not connected to any network through WiFi or cabled
ethernet as iDRAC Direct uses a non-routable address.
Next steps
If all troubleshooting tasks fail, see the Getting help section in this document.
Troubleshooting serial I/O device
Steps
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the issue is resolved, replace the interface cable with a known good cable.
3.
Turn off the system and the serial device, and swap the serial device with a comparable device.
4.
Turn on the system and the serial device.
Next steps
If the issue persists, see the Getting Help section in this document.
Troubleshooting NIC
Steps
1.
Run the appropriate diagnostic test. See the Using System Diagnostics section in this document for
available diagnostic tests.
2.
Restart the system and check for any system messages pertaining to the NIC controller.
3.
Check the appropriate indicator on the NIC connector:
•
If the link indicator does not glow, check all cable connections.
•
If the activity indicator does not glow, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
•
If applicable, change the autonegotiation setting.
•
Use another connector on the switch or hub.
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Troubleshooting
