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Dell Inspiron 22 3000 Series Service Manual

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Download this manual See also: Setup and Specifications
Inspiron 22
3000 Series

Service Manual

Regulatory Model: W17B
Regulatory Type: W17B001

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Summary of Contents for Dell Inspiron 22 3000 Series

  • Page 1: Service Manual

    Inspiron 22 3000 Series Service Manual Regulatory Model: W17B Regulatory Type: W17B001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer........11 Before you begin ................11 Safety instructions................12 Recommended tools..............13 2 After working inside your computer.......... 14 3 Technical overview................ 15 Inside view of your computer............16 System-board components............17 4 Removing the stand assembly.............19 Easel stand..................
  • Page 4 Procedure..................30 9 Replacing the optical drive............33 Procedure..................33 Post-requisites................33 10 Removing the hard drive............34 Prerequisites..................34 Procedure..................34 11 Replacing the hard drive.............37 Procedure..................37 Post-requisites................37 12 Removing the system-board shield......... 38 Prerequisites..................38 Procedure..................38 13 Replacing the system-board shield......... 40 Procedure..................40 Post-requisites................
  • Page 5 17 Replacing the wireless card............47 Procedure..................47 Post-requisites................48 18 Removing the control-buttons board........50 Prerequisites................... 50 Procedure..................50 19 Replacing the control-buttons board........52 Procedure..................52 Post-requisites................52 20 Removing the microphone............53 Prerequisites..................53 Procedure..................53 21 Replacing the microphone............55 Procedure..................
  • Page 6 Procedure..................62 Post-requisites................62 26 Removing the fan................ 63 Prerequisites..................63 Procedure..................63 27 Replacing the fan.................65 Procedure..................65 Post-requisites................65 28 Removing the heat sink............. 66 Prerequisites................... 66 Procedure..................66 29 Replacing the heat sink..............68 Procedure..................68 Post-requisites................68 30 Removing the speakers..............69 Prerequisites................... 69 Procedure..................69 31 Replacing the speakers...............
  • Page 7 34 Removing the display assembly..........77 Prerequisites..................77 Procedure..................78 35 Replacing the display assembly..........82 Procedure..................82 Post-requisites................83 36 Removing the display cable............84 Prerequisites................... 84 Procedure..................85 37 Replacing the display cable............86 Procedure..................86 Post-requisites................86 38 Removing the rubber feet............88 Prerequisites...................
  • Page 8 Downloading the audio driver..........98 Identifying the audio controller..........98 Changing the audio settings..........99 Camera.....................99 Identifying the webcam in device manager.......99 Starting the camera application..........99 Getting the Dell Webcam Central........100 Display....................100 Adjusting the brightness............100 Changing the screen resolution..........101 Cleaning the display.............. 102 HDMI....................102 Connecting to external display devices......
  • Page 9 Downloading the Wi-Fi driver..........109 Configuring Wi-Fi..............109 Bluetooth..................110 Turning Bluetooth on or off..........110 Pairing the Bluetooth-enabled devices......110 Removing the Bluetooth device.......... 111 Transferring files between devices using Bluetooth..112 Hard Drive..................113 Identifying the hard drive............113 Identifying the hard drive in BIOS setup program...
  • Page 10 Intel Wireless 3165 Wi-Fi and Bluetooth drivers....124 BIOS overview................125 Entering the BIOS setup program........125 Boot menu................125 Boot menu enhancements..........125 Timing key sequences............125 43 System diagnostic lights............127 44 Getting help and contacting Dell...........129 Self-help resources..............129 Contacting Dell................130 3000 Series...

  • Page 11: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Before you begin • Safety instructions • Recommended tools Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 12: Safety Instructions

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 13: Recommended Tools

    CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Before working inside your computer...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Inside view of your computer • System-board components...

  • Page 16: Inside View Of Your Computer

    Inside view of your computer control-buttons board hard-drive assembly optical-drive assembly display-assembly base camera module microphone board heat sink wireless card memory module system board coin-cell battery speakers (2) VESA-mount bracket Technical overview...

  • Page 17: System-Board Components

    System-board components wireless-card slot (NGFF_WI-FI) memory-module slots (2) camera-cable connector (WEBCAM) 4 CMOS clear jumper (RTCRST) Password clear jumper (PSWD) speaker-cable connector (SPEAKER) Technical overview...
  • Page 18 coin-cell battery touch-screen board cable connector (TOUCH) control-buttons board cable display-panel power cable connector connector (PWRCN1) display-cable connector hard-drive data cable connector (SATA HDD) optical-drive cable connector (SATA hard-drive and optical-drive ODD) power cable connector (SATAP1) fan-cable connector (FAN_CPU) Technical overview...

  • Page 19: Removing The Stand Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Easel stand • Pedestal stand Easel stand Using a plastic scribe, pry the stand cover off the back cover.
  • Page 20 back cover plastic scribe stand cover Close the stand and remove the screws that secure the stand to the back cover. Slide and remove the stand from the back cover. Removing the stand assembly...

  • Page 21: Pedestal Stand

    screws (2) easel stand back cover Pedestal stand Using a plastic scribe, pry the stand cover off the back cover. Removing the stand assembly...
  • Page 22 stand cover plastic scribe back cover Remove the screws that secure the stand bracket to the back cover. Lift the handle and slide it out from the back cover. Removing the stand assembly...

  • Page 23: Procedure To Remove Stand Riser From Stand Base

    screws (4) stand bracket back cover pedestal stand Procedure to remove stand riser from stand base Lift the screw handle on the stand base. Using the screw handle, loosen the captive thumbscrew that secures the stand base to the stand riser. Removing the stand assembly...
  • Page 24 screw handle captive thumbscrew stand base Slide the stand base off the stand riser. Removing the stand assembly...
  • Page 25 stand riser stand base Removing the stand assembly...

  • Page 26: Replacing The Stand Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Easel stand • Pedestal stand Easel stand Insert the tabs on the stand bracket into the slots on the back cover.

  • Page 27: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 28 back cover Removing the back cover...

  • Page 29: Replacing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the tabs on the back cover with the slots on the display-assembly base and snap the back cover into place.

  • Page 30: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 31 screw optical drive optical-drive cable Carefully pull the optical-drive bezel and remove it from the optical drive. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from the optical drive. NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly.
  • Page 32 optical-drive bezel optical drive optical-drive bracket screws (2) Removing the optical drive...

  • Page 33: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.

  • Page 34: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 35 display-assembly base screw hard-drive assembly hard-drive cable Remove the screws that secure the hard-drive bracket to the hard drive. Remove the hard drive from the hard-drive bracket. Removing the hard drive...
  • Page 36 screws (3) hard-drive bracket hard drive Removing the hard drive...

  • Page 37: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Topics: •...

  • Page 38: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 39 system-board shield screws (4) display-assembly base Removing the system-board shield...

  • Page 40: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the slots on the system-board shield with the ports on the system board and place the system-board shield on the display-assembly base.

  • Page 41: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 42 memory module securing clips (2) memory-module slot Removing the memory module...

  • Page 43: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 44: Post-Requisites

    memory module notch memory-module slot Post-requisites Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the memory module...

  • Page 45: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 46 wireless-card bracket screw wireless-card slot wireless card antenna cables Removing the wireless card...

  • Page 47: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the wireless card with the tab on the wireless-card slot.

  • Page 48: Post-Requisites

    notch wireless card wireless-card slot antenna cables wireless-card bracket screw Post-requisites Replace the system-board shield. Replace the back cover. Replacing the wireless card...
  • Page 49 Replace the stand. Replacing the wireless card...

  • Page 50: Removing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 51 control-buttons board plastic scribe securing clips (3) control-buttons board cable Removing the control-buttons board...

  • Page 52: Replacing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the control-buttons board cable into the connector on the control- buttons board and close the latch to secure the cable.

  • Page 53: Removing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 54 microphone cable display-assembly base microphone module Removing the microphone...

  • Page 55: Replacing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Connect the microphone cable to the microphone module.

  • Page 56: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites NOTE: This chapter is applicable only for systems with a touch screen display.
  • Page 57 antenna cable plastic scribe securing clip camera frame camera cable Turn the camera over and remove the camera cable from the tab on the back of the camera frame. Removing the camera...
  • Page 58 camera cable camera frame Removing the camera...

  • Page 59: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Connect the camera cable to the camera module.

  • Page 60: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 61 coin-cell battery battery socket plastic scribe Removing the coin-cell battery...

  • Page 62: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket and press down the battery into place.

  • Page 63: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 64 screws (2) display-assembly base fan cable system board Removing the fan...

  • Page 65: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the fan under the heat sink and place it on the display-assembly base.

  • Page 66: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 67 screw heat sink captive screws (5) Removing the heat sink...

  • Page 68: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 69: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.
  • Page 70 speaker cable routing guides speakers (2) screw tape rubber grommets (4) Removing the speakers...

  • Page 71: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts and rubber grommets on the display-assembly base, place the speakers on the display-assembly base.

  • Page 72: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 73: Procedure

    Procedure Disconnect the fan cable, hard-drive and optical-drive power cable, optical- drive data cable, hard-drive data cable, microphone and camera cable, speaker cable, display-panel power cable, and touch-board cable from the system board. Open the latches and disconnect the control-buttons board cable and display cable from the system board.
  • Page 74 microphone and camera speaker cable cable display-panel power cable control-buttons board cable touch-board cable 10 display cable NOTE: The touch- board cable is not available on the non- touch systems. Remove the screws that secure the system board to the display-assembly base.

  • Page 75: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 76: Post-Requisites

    Post-requisites Replace the wireless card. Replace the memory module. Replace the heat sink. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the system board...

  • Page 77: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.

  • Page 78: Procedure

    Procedure Remove the screws that secure the VESA-mount bracket to the display- assembly base. Lift the VESA-mount bracket off the display-assembly base. screws (4) VESA-mount bracket display-assembly base Disconnect the touch-screen board cable and display-panel power cable from their connectors on the display-assembly base. Note the routing of the optical-drive data, touch-board, display backlight, hard drive, and control-buttons board cables and remove the cables from the routing guides on the display-assembly base.
  • Page 79 touch-screen board cable optical-drive data cable hard-drive cable routing guide control-buttons board cable display-panel power cable Remove the screws that secure the display-assembly base to the display assembly. Release the display-assembly base from the tabs on the display assembly. Removing the display assembly...
  • Page 80 screws (19) display assembly display-assembly base tabs (3) Lift the display-assembly base off the display assembly. Remove the rubber feet. Removing the display assembly...
  • Page 81 display assembly Removing the display assembly...

  • Page 82: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure...

  • Page 83: Post-Requisites

    Post-requisites Replace the system board. Replace the speakers. Replace the heat sink. Replace the fan. Replace the camera. Replace the microphone. Replace the control-buttons board. Replace the wireless card. Replace the memory module. 10 Replace the system-board shield. Follow the procedure in step 3 to step 6 in “Replacing the hard drive”.

  • Page 84: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.

  • Page 85: Procedure

    Procedure Peel off the tape that secures the display cable to the display assembly. Press the clips and disconnect the display cable from the display assembly. Lift the display cable off the display assembly. display assembly display cable tape clips (2) Removing the display cable...

  • Page 86: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Connect the display cable to the display assembly and close the latch to secure the cable.
  • Page 87 12 Replace the optical drive. 13 Replace the back cover. 14 Replace the stand. Replacing the display cable...

  • Page 88: Removing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.

  • Page 89: Procedure

    Procedure Remove the screws that secure the rubber feet to the display bezel. Lift the rubber feet off the display bezel. display bezel screws (4) rubber feet (2) Removing the rubber feet...

  • Page 90: Replacing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the rubber feet with the screw holes on the display bezel.
  • Page 91 12 Replace the back cover. 13 Replace the stand. Replacing the rubber feet...

  • Page 92: Bios Setup Program

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized.

  • Page 93: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 94: Post-Requisites

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. BIOS setup program...

  • Page 95: Prerequisites

    Prerequisites Remove the stand. Remove the back cover. Remove the system-board shield. Procedure Locate the CMOS reset jumper (RTCRST) on the system board. NOTE: For more information on the location of the jumper, see “System-board components”. Remove the jumper plug from the password jumper-pins and connect it to the CMOS jumper-pins.

  • Page 96: Post-Requisites

    jumper plug CMOS jumper-pins password jumper-pins Post-requisites Replace the system-board shield. Replace the back cover. Replace the stand. BIOS setup program...

  • Page 97: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit.

  • Page 98: Technology And Components

    The audio drivers are already installed when you receive your computer. Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit.

  • Page 99: Changing The Audio Settings

    Before installation After installation Changing the audio settings On the taskbar, click or tap the search box, and then type Dell Audio. Click or tap Dell Audio and change the audio settings as required. Camera The Inspiron 22-3265 is shipped with an integrated 0.92 megapixel high-speed camera with a maximum of 1280 X 720 HD resolution at 30 FPS.

  • Page 100: Getting The Dell Webcam Central

    Getting the Dell Webcam Central A CD is shipped along with your computer which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website.

  • Page 101: Changing The Screen Resolution

    Changing the screen resolution Right-click or touch and hold on your desktop and select Display settings. Click or tap Advanced display settings. Select the desired resolution from the drop-down list. Click or tap Apply. Technology and components...

  • Page 102: Cleaning The Display

    Push the on/off button on the right side of your computer to switch display modes. Graphics The Inspiron 22-3265 is shipped with AMD Radeon R5 A330 video controller. Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Technology and components...

  • Page 103: Identifying The Display Adapter

    Click or tap Product support, enter the Service Tag of your computer and click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click or tap Drivers & downloads > Find it myself. Scroll down the page and expand Video.
  • Page 104 Click or tap Display. Change the display settings as required. Technology and components...

  • Page 105: Intel Widi

    2nd generation Intel Core i3, i5, i7 Video Controller Intel HD Graphics WLAN card Intel 2230 or Intel 6150 Operating Windows 7 or later System Driver Download and install the latest driver for “Intel Wireless Display Connection Manager” available at www.dell.com/support Technology and components...

  • Page 106: Downloading The Widi Application

    Downloading the WiDi application Turn on your computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 107: Usb

    Enabling or disabling the USB in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 108: Fixing A No-Boot Issue Caused By Usb Emulation

    USB devices. Follow these steps to fix the no-boot issue: Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. On the left pane, select Settings > System Configuration > USB Configuration.

  • Page 109: Downloading The Wi-Fi Driver

    Downloading the Wi-Fi driver Turn on your computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 110: Bluetooth

    NOTE: Type the network security key, if prompted. Bluetooth The Inspiron 22-3265 is shipped with Bluetooth 4.0. Turning Bluetooth on or off NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings. Swipe-in from the right edge of the display, or click or tap the Action Center icon on the taskbar to access the Action Center.

  • Page 111: Removing The Bluetooth Device

    Click or tap Yes to confirm the passcodes on both the devices. Removing the Bluetooth device Swipe-in from the right edge of the display, or click or tap the Action Center icon on the taskbar to access the Action Center. Click or tap Bluetooth, and then click or tap Go to settings.

  • Page 112: Transferring Files Between Devices Using Bluetooth

    Transferring files between devices using Bluetooth Swipe-in from the right edge of the display, or click or tap the Action Center icon on the taskbar to access the Action Center. Click or tap on Bluetooth and then click or tap Go to settings. Select your Bluetooth device.

  • Page 113: Hard Drive

    Identifying the hard drive in BIOS setup program Turn on or restart the computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed under the System Information in the General group.

  • Page 114: Browsing A Media Card

    Click or tap Product Support, enter the Service Tag of your computer and click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click or tap Drivers & downloads > Find it myself. Scroll down the page and expand Chipset.

  • Page 115: Downloading The Chipset Driver

    The Inspiron 22-3265 is shipped with the chipset that is integrated in the processor. Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click or tap Submit.

  • Page 116: Memory

    Memory The Inspiron 22-3265 has two SODIMM (RAM) slots, which are accessible by removing the back cover. Memory configurations supported are 2GB, 4GB, 6GB, 8GB, 10GB, 12GB and 16GB. Checking the system memory in Windows Click or tap Start Select Settings Click or tap System >...

  • Page 117: Verifying The System Memory In Bios Setup Program

    Verifying the system memory in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. On the left pane, select Settings > General > System Information.

  • Page 118: Checking The Processor Usage In The Task Manager

    Checking the processor usage in the task manager Right-click or double-tap on the taskbar. Click or tap Task Manager. The Task Manager window is displayed. Click or tap the Performance tab to display the processor performance details. Operating System The Inspiron 22-3265 is shipped with the Windows 10 factory installation. Technology and components...

  • Page 119: Service Tag Location

    Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Device drivers Intel Dynamic Platform and Thermal Framework In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is installed.

  • Page 120: Graphics

    Graphics In the Device Manager, check if the video driver is installed. Install the video driver updates from www.dell.com/support. Technology and components...

  • Page 121: Intel Serial Io Driver

    Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 122: Intel Trusted Execution Engine Interface

    Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 123: Intel Virtual Button Driver

    Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 124: Intel Wireless 3165 Wi-Fi And Bluetooth Drivers

    Intel Wireless 3165 Wi-Fi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support.

  • Page 125: Bios Overview

    Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program.
  • Page 126 message is displayed on the screen, and you cannot restart your computer with the Ctrl+Alt+Del key combination. To prevent the keyboard from locking, wait until the keyboard is initialized completely. The keyboard is initialized if one of the following occurs: •...

  • Page 127: System Diagnostic Lights

    System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 128 Light pattern Problem description Suggested solution Recovery image found but Reimage the system. invalid Memory or RAM failure Replace the memory module. CMOS battery failure Replace the CMOS battery. Video card or chip failure Replace the system board. CPU failure Replace the system board.

  • Page 129: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self- help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app...

  • Page 130: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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