Page 1: Online Manual
MG7100 series Online Manual Troubleshooting English...
Page 2: Table Of Contents
Contents Troubleshooting........... 8 Problems with Network Communication.
Page 3 Cannot Print Properly with Automatic Duplex Printing........49 Copying/Printing Stops Before It Is Completed.
Page 4 An Unintended Language Is Displayed on the Touch Screen....... . . 93 Cannot Remove a Memory Card.
Page 5 1414..............142 1415.
Page 6 5400..............176 5B00.
Page 7 6944..............210 6945.
Page 8: Troubleshooting
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality...
Page 9: Problems With Network Communication
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 10: Problems With The Machine While Using With Network
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Card Slot via Network Cannot Use the Machine on Replacing an Access Point or Changing Its settings...
Page 11: The Machine Stopped Working Suddenly
The Machine Stopped Working Suddenly Cannot Communicate with the Machine over the Wireless LAN Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Access the Card Slot from a Computer Connected to the Network Cannot Communicate with the Machine over the Wireless LAN Make sure that the machine is turned on.
Page 12 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Page 13: Printing Speed Is Slow
Printing Speed Is Slow The machine may be printing out or scanning a large job issued from another Check1 computer. When using wireless LAN, make sure that the radio status is good and adjust Check2 the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the access point and the machine.
Page 14: Cannot Use The Card Slot Via Network
Cannot Use the Card Slot via Network Cannot Use the Card Slot...
Page 15: Cannot Use The Card Slot
Cannot Use the Card Slot Is the icon of the card slot displayed? Check1 To use the card slot over network, you have to mount the card slot as the network drive of the computer. When the card slot is mounted, the "canon_memory" (or "CANON_MEMORY") icon appears on the desktop or in the Computer window on the Go menu of Finder.
Page 16: Cannot Use The Machine On Replacing An Access Point Or Changing Its Settings
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. Perform network setup again according to the instructions on our website. If the problem is not resolved, see below. Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering a WEP/WPA/ WPA2 Key to the Access Point When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was...
Page 17: Cannot Detect A Machine On A Network
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN...
Page 18: Cannot Detect The Machine When Setting Up Network Communication
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine during Wireless LAN Setup: Check 1 Cannot Detect the Machine during Wired LAN Setup: Check 1 Note •...
Page 19: Cannot Detect The Machine During Wireless Lan Setup: Check 1
Cannot Detect the Machine during Wireless LAN Setup: Check 1 Are the machine and network device (router, access point, etc.) turned on? Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device.
Page 20: Cannot Detect The Machine During Wireless Lan Setup: Check 2
Cannot Detect the Machine during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the machine enabled? Make sure that the Wi-Fi lamp of the machine is lit blue. If the Wi-Fi lamp is off: The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine.
Page 21: Cannot Detect The Machine During Wireless Lan Setup: Check 3
Cannot Detect the Machine during Wireless LAN Setup: Check 3 Is the machine connected to the access point? By using the operation panel of the machine, make sure that the machine is connected to the access point. Select Setup on the HOME screen, then select Device settings > LAN settings > Confirm LAN settings >...
Page 22: Cannot Detect The Machine During Wireless Lan Setup: Check 4
Cannot Detect the Machine during Wireless LAN Setup: Check 4 Are the SSID of the access point connected to your computer and that of the machine the same? You can confirm the SSID specified for the machine on the touch screen. Select Setup on the HOME screen, then select Device settings >...
Page 23: Cannot Detect The Machine During Wireless Lan Setup: Check 5
• When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, Canon IJ Scan Utility2.app, and...
Page 24: Cannot Detect The Machine During Wireless Lan Setup: Check 6
Cannot Detect the Machine during Wireless LAN Setup: Check 6 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
Page 25: Cannot Detect The Machine During Wired Lan Setup: Check 1
Cannot Detect the Machine during Wired LAN Setup: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on.
Page 26: Cannot Detect The Machine During Wired Lan Setup: Check 2
Cannot Detect the Machine during Wired LAN Setup: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 27: Cannot Detect The Machine During Wired Lan Setup: Check 3
Cannot Detect the Machine during Wired LAN Setup: Check 3 Is the wired LAN setting of the machine enabled? By using the operation panel of the machine, confirm the wired LAN setting of the machine. Select Setup on the HOME screen, then select Device settings > LAN settings > Change wireless/ wired.
Page 28: Cannot Detect The Machine During Wired Lan Setup: Check 4
Cannot Detect the Machine during Wired LAN Setup: Check 4 Is the machine connected to the router? By using the operation panel of the machine, make sure that the machine is connected to the router. Select Setup on the HOME screen, then select Device settings > LAN settings > Confirm LAN settings >...
Page 29: Cannot Detect The Machine During Wired Lan Setup: Check 5
• When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, Canon IJ Scan Utility2.app, and...
Page 30: Cannot Detect The Machine During Wired Lan Setup: Check 6
Cannot Detect the Machine during Wired LAN Setup: Check 6 Check the settings of the router. Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 31: The Machine Cannot Be Detected In The Wireless Lan
Make sure that the firewall of the security software is disabled. Check11 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 32 When using a router, connect the printer and computer to the LAN side (same Check12 network segment). When the printer is connected to an AirPort Base Station via a LAN, use Check13 alphanumeric characters for the name of the network (SSID). If the problem is not resolved, perform setup according to the instructions on our website.
Page 33: The Machine Cannot Be Detected In The Wired Lan
The Machine Cannot Be Detected in the Wired LAN Make sure that the machine is turned on. Check1 Is Change wireless/wired in LAN settings under Device settings set to Check2 Disable LAN? LAN settings Make sure that the LAN cable is connected properly. Check3 Make sure that the machine is connected to the router with the LAN cable.
Page 34: Other Problems With Network
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network How to Restore the Machine's Network Settings to Factory Default...
Page 35: Forgot An Access Point Name, Ssid, Or A Network Key
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
Page 36 Select either TKIP (Basic Encryption) or AES (Secure Encryption) for the dynamic encryption method. For details, see Changing the WPA or WPA2 Detailed Settings. Note • This machine supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal).
Page 37: The Message Is Displayed On The Computer Screen During Setup
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access Points Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
Page 38: The Admin Password Set To The Machine Was Forgotten
The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, perform setup according to the instructions on our website.
Page 39: Checking Information About The Network
To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Menus Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
Page 40 Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate To check that communication is available, perform the ping test. 1. Open the Utilities folder in the Applications folder. 2. Start Network Utility. 3. Click the Ping button. 4.
Page 41: How To Restore The Machine's Network Settings To Factory Default
How to Restore the Machine's Network Settings to Factory Default Important • Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, perform setup according to the instructions on our website.
Page 42: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed...
Page 43: Printing Does Not Start
Are the Media Type and the Page Size settings of the printer driver correct? Check5 When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver. Confirm the settings following the procedure below, and try printing again.
Page 44 Note • To make the machine the one selected by default, select the machine for Default printer. Restart your computer if you are printing from the computer. Check7...
Page 45: Paper Jams
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: * The screen differs depending on the OS you are using. •...
Page 46: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs Make sure that paper is loaded. Check1 Loading Paper Make sure of the following when you load paper. Check2 • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 47 Clean the paper feed roller. Check7 Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. If two or more sheets of paper feed from the cassette at once, clean the inside Check8 of the cassette.
Page 48: Cannot Print On The Disc Label
For details on how to place the disc tray, refer to Placing a Printable Disc. Unrecognizable printable disc may be placed. Check2 Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer. Disc Tray Jammed Pull out the disc tray gently.
Page 49: Cannot Print Properly With Automatic Duplex Printing
Cannot Print Properly with Automatic Duplex Printing Is the setting for automatic duplex printing selected? Check1 Make sure that the Two-Sided check box is selected on the Print dialog. Duplex Printing Make sure that the actual size of the paper is suitable for automatic duplex Check2 printing.
Page 50: Copying/Printing Stops Before It Is Completed
Copying/Printing Stops Before It Is Completed Is the inner cover (the cover of the disc tray) opened while printing on paper? Check1 Close the inner cover, then tap OK on the touch screen. Is the paper loaded? Check2 Make sure that paper is loaded. If the machine has run out of paper, load paper.
Page 51: Problems With Printing Quality
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 52: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. Do the page size and media type settings match the size and type of the loaded Check1 paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 53 See also the sections below: Cannot Print to End of Job No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks Lines Are Misaligned Printed Paper Curls or Has Ink Blots Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
Page 54: Cannot Print To End Of Job
Cannot Print to End of Job Is the space of your computer's hard disk sufficient? Check Delete unnecessary files to free disk space.
Page 55: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks...
Page 56 Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Check the status of ink tanks. Replace the ink tank if the ink has run out. Check2 Replacing an Ink Tank Is the orange tape or protective film remaining? Check3 Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
Page 57 Clean the platen glass. Cleaning the Platen Glass and Document Cover Make sure that the original is properly loaded on the platen glass. Check7 Loading Originals Is the original loaded with the side to be copied facing down on the platen Check8 glass? Did you copy a printout done by this machine?
Page 58: Lines Are Misaligned
Lines Are Misaligned Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Perform Print Head Alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 59: Printed Paper Curls Or Has Ink Blots
Is Photo Paper used for printing photographs? Check3 When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 60: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Is the appropriate type of paper used? Check the followings: Check2 •...
Page 61 Changing the Machine Settings Using the Operation Panel • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Page 62 Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. 1. Make sure that the machine is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3.
Page 63: Back Of The Paper Is Smudged
Back of the Paper Is Smudged Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Is the paper feed roller dirty? Check2 Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. Perform the Bottom Plate Cleaning to clean the inside of the machine.
Page 64: Vertical Lines Are Printed On The Sides Of The Printout
Vertical Lines Are Printed on the Sides of the Printout Is the size of the loaded paper correct? Check The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Page 65: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Print the Nozzle Check Pattern and perform any necessary maintenance Check2 operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 66 If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. Perform Print Head Alignment. Check3 Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually.
Page 67: Ink Is Not Ejected
Ink Is Not Ejected Has the ink run out? Check1 Check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List Is the orange tape or protective film remaining? Check2 Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Page 68: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 69: Problems With Scanning
Problems with Scanning Scanner Does Not Work Scanner Driver Does Not Start Error Message Appears and the Scanner Driver Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory." Message Is Displayed Computer Stops Operating during Scanning Scanned Image Does Not Open...
Page 70: Scanner Does Not Work
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Page 71: Scanner Driver Does Not Start
Scanner Driver Does Not Start Check 1: Make sure that the scanner driver is installed. If not installed, install the scanner driver from the web page. Check 2: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 3: Make sure that the application supports the ICA (Image Capture Architecture) driver.
Page 72: Error Message Appears And The Scanner Driver Screen Does Not Appear
Error Message Appears and the Scanner Driver Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
Page 73: Cannot Scan Multiple Items At One Time
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 74: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 75: Slow Scanning Speed
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Corrections and Color Adjustments" for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
Page 76: There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
Page 77: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution and scan again. Resolution Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Page 78: Scanned Image Does Not Open
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Page 79: Scan Results Not Satisfactory
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 80: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
Page 81 Refer to "Image Corrections and Color Adjustments" for details.
Page 82: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 83: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
Page 84: Panel
Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Page 85: Item Is Placed Correctly, But The Scanned Image Is Slanted
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
Page 86: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Check 2: Click Driver in the IJ Scan Utility main screen, then change the resolution setting and scan again.
Page 87: Problems With The Machine
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintendedly Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection The Display on the Touch Screen Cannot Be Seen At All An Unintended Language Is Displayed on the Touch Screen Cannot Remove a Memory Card Print Head Holder Does Not Move to the Position for Replacing...
Page 88: The Machine Cannot Be Powered On
The Machine Cannot Be Powered On Touch the ON button. Check1 Make sure that the power plug is securely plugged into the power cord Check2 connector of the machine, then turn it back on. Unplug the machine from the power supply, then plug the machine back in and Check3 turn the machine back on after leaving it for at least 2 minutes.
Page 89: The Machine Turns Off Unintendedly
The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the machine to turn off automatically, open Canon IJ Printer Utility, select Power Settings in the pop-up menu, then select Disable for Auto Power Off on Auto Power.
Page 90: Cannot Connect To Computer With A Usb Cable Properly
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
Page 91: Cannot Communicate With The Machine With Usb Connection
Cannot Communicate with the Machine with USB Connection Make sure that the machine is turned on. Check1 Make sure that the USB cable is connected properly. Check2 See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. Do not start up IJ Network Tool while printing.
Page 92: The Display On The Touch Screen Cannot Be Seen At All
The Display on the Touch Screen Cannot Be Seen At All • If the POWER lamp is off: The machine is not powered on. Connect the power cord and touch the ON button. • If the POWER lamp is lit: The touch screen may be in the screen-saver mode.
Page 93: An Unintended Language Is Displayed On The Touch Screen
An Unintended Language Is Displayed on the Touch Screen Select the language you want to be displayed according to the following procedure. 1. Touch the HOME button and wait for about 5 seconds. 2. Flick the HOME screen, then tap Setup.
Page 94: Cannot Remove A Memory Card
Cannot Remove a Memory Card Contact the service center. Important • Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the machine. Note • Exclusive adapters are required for the following memory cards. Insert these cards in the machine with adapters attached.
Page 95: Print Head Holder Does Not Move To The Position For Replacing
Print Head Holder Does Not Move to the Position for Replacing Is the POWER lamp off? Check1 Check if the POWER lamp is lit. The print head holder will not move unless the power is on. If the POWER lamp is off, close the operation panel and turn the machine on.
Page 96: If The Output Tray Extension Comes Off
If the Output Tray Extension Comes Off If the output tray extension comes off, the paper output tray is not closed properly. Note • The output tray extension comes off easily to avoid it being damaged. Hold the paper output tray and move the output tray extension slowly until it clicks into place.
Page 97: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
Page 98: Cannot Install The Mp Drivers
Cannot Install the MP Drivers Reinstall the MP Drivers. When you reinstall the MP Drivers, install the MP Drivers from our website.
Page 99: Uninstalling Ij Network Tool
• Even if IJ Network Tool is uninstalled, you can print and scan from the computer over network. However, you cannot change the network settings over network. 1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash.
Page 100: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message Is Displayed Error Message Appears on a PictBridge (Wireless LAN) Compliant Device...
Page 101: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch screen.
Page 102: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note • A Support Code (error number) is displayed on the computer or on the touch screen for some error or message. For details on errors with Support Codes, refer to Support Code List.
Page 103 • The specified PDF file contains unprintable data. Some portions may not be printed. PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. •...
Page 104 • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program: 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
Page 105 To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
Page 106: Error Message Appears On A Pictbridge (Wireless Lan) Compliant Device
Note • This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the Support Code (error number) on the touch screen and take the appropriate action to clear the error.
Page 107 "Printer cover Close the operation panel on the machine. open" "Waste tank The ink absorber is nearly full. full"/"Ink absorber Check the Support Code on the touch screen and take the appropriate action to resolve the error. full" Support Code List "No ink"/"Ink •...
Page 108: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution •...
Page 109: Support Code List
Support Code List (MG7110, MG7120, MG7140, MG7150, MG7160, MG7170, MG7180) The support code appears on the touch screen and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action.
Page 110 6941 6942 6943 6944 6945 6946 6B10 6B20 • A000 to ZZZZ B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Page 111: Support Code List (When Paper Is Jammed)
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 •...
Page 112 1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
Page 113 1304 Cause Paper is jammed when performing automatic duplex printing. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
Page 114 Note • Do not touch the inner parts of the machine. • If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5.
Page 115 9. Attach the cassettes to the machine, then tap OK on the touch screen. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Page 116 1311 Cause The paper loaded in the cassette (upper) is jammed. Action If the paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
Page 117 • If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6.
Page 118 If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Page 119 1312 Cause The paper loaded in the cassette (lower) is jammed. Action If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
Page 120 If you were not able to remove the paper out in step 2: 4. Detach the lower and upper cassettes. 5. Pull out the paper slowly. 6. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets.
Page 121 1313 Cause The paper is jammed as the machine pulled in the printed paper. Action If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below. Important • If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine.
Page 122 Note • Do not touch the inner parts of the machine. • If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5.
Page 123 8. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. 9.
Page 124: Paper Is Jammed Inside The Machine
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper from the paper output slot or if the jammed paper remains inside the machine, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
Page 125 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly. 6.
Page 126 • Does the piece of paper remain in the right side or the left side space (C) inside the machine? 7. Close the operation panel slowly. All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Page 127: In Other Cases
In Other Cases Make sure of the following: Are there any foreign objects around the paper output slot? Check1 Are the transport unit cover and the rear cover attached properly? Check2 Is the paper curled? Check3 Load the paper after correcting its curl.
Page 128 1001 Cause There is no disc tray. Action When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this machine ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the machine, then tap OK on the touch screen.
Page 129 1002 Cause Printable disc (BD/DVD/CD, etc.) is not set. Action When printing on printable discs, use the disc tray supplied with this machine ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the machine, then tap OK on the touch screen.
Page 130 1007 Cause Possible causes include the following. • There is no paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (upper). •...
Page 131 1008 Cause Possible causes include the following. • There is no paper in the cassette (lower). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (lower). •...
Page 132 1200 Cause The operation panel is open. Action Close the operation panel and wait for a while. Do not close it while you are replacing an ink tank.
Page 133 1253 Cause The paper output tray did not open. Action Open the paper output tray, then tap OK on the touch screen.
Page 134 1310 Cause The size of paper may not be compatible with automatic duplex printing. Action The sizes of media suitable for auto duplex printing are A4, Letter, A5, B5, and Hagaki. Make sure that the size of the paper loaded in the machine is correct. Tapping OK on the touch screen will eject the paper and restart printing from the front side of the next paper.
Page 135 1401 Cause The print head may be damaged. Action Contact the service center.
Page 136 1403 Cause The print head may be damaged. Action Contact the service center.
Page 137 1405 Cause The print head may be damaged. Action Contact the service center.
Page 138 1410 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 139 1411 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 140 1412 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 141 1413 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 142 1414 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 143 1415 Cause The ink tank cannot be recognized. Action Open the operation panel and replace the ink tank which lamp is off.
Page 144 1600 Cause If the lamp on the ink tank is flashing, ink may have run out. Action Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, tap OK on the machine with the ink tank installed.
Page 145 1660 Cause The ink tank is not installed. Action Install the ink tank.
Page 146 1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 147 1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 148 Touch the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Page 149 1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine. Install the appropriate ink tank. If you want to cancel printing, touch the machine's Stop button.
Page 150 With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Page 151 1700 Cause The ink absorber is almost full. Action Tap OK on the touch screen to continue printing. Contact the service center.
Page 152 1701 Cause The ink absorber is almost full. Action Tap OK on the touch screen to continue printing. Contact the service center.
Page 153 1710 Cause The ink absorber is almost full. Action Tap OK on the touch screen to continue printing. Contact the service center.
Page 154 1711 Cause The ink absorber is almost full. Action Tap OK on the touch screen to continue printing. Contact the service center.
Page 155 1830 Cause A certain period of time has elapsed while disc label printing is in progress. Action If a certain period of time has elapsed while disc label printing is in progress, the machine stops initializing. The machine resumes initializing by tapping OK on the touch screen. Try the operation again following the instructions on the touch screen.
Page 156 1850 Cause The inner cover (the cover of the disc tray) is closed. Action Open the inner cover with the operation panel closed, attach the disc tray properly, then tap OK on the touch screen.
Page 157 1851 Cause The inner cover (the cover of the disc tray) is open. Action When printing other than disc label printing is started, close the inner cover. Close the inner cover, then tap OK on the touch screen.
Page 158 1855 Cause The inner cover (the cover of the disc tray) has been closed. Action Open the inner cover with the operation panel closed, then tap OK on the touch screen. Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Page 159 1856 Cause The inner cover (the cover of the disc tray) has been opened. Action While printing other than disc label printing, close the inner cover. Close the inner cover, then tap OK on the touch screen. Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Page 160 1857 Cause The inner cover (the cover of the disc tray) is open when starting disc label printing. Action When starting disc label printing, close the inner cover for the machine to prepare to print. Close the inner cover with the operation panel closed, then tap OK on the touch screen.
Page 161 1858 Cause The inner cover (the cover of the disc tray) is open after replacing the ink tank. Action After replacing the ink tank, close the inner cover and the operation panel. Tap OK on the touch screen of the machine to dismiss the error.
Page 162 2100 Cause Paper larger than the paper size in the print settings is loaded. Action Check the size of the loaded paper, then tap OK on the touch screen of the machine. The touch screen is displayed as follows. Reload paper as necessary, then select what to do. Important •...
Page 163 2101 Cause Paper smaller than the paper size in the print settings is loaded. Action Check the size of the loaded paper, then tap OK on the touch screen of the machine. The touch screen is displayed as follows. Reload paper as necessary, then select what to do.
Page 164 2102 Cause The machine has detected that the paper has been fed aligned to one side. Action Load the paper into the center of the cassette, then slide the paper guides to align with the both edges of the paper stack. Insert the cassette, then tap OK on the touch screen of the machine to dismiss the error.
Page 165 2103 Cause The machine cannot detect the paper size. Action Touch the machine's Stop button to dismiss the error, then try to print again. If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.
Page 166 Tap OK on the touch screen to dismiss the error, then take the actions described below. • Print the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 and perform Automatic Print Head Alignment again.
Page 167 2700 Cause Some errors occurred while copying and a certain time passed. Action Tap OK on the touch screen to dismiss the error, and try to copy again.
Page 168 The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Page 169 4101 Cause The machine does not support the paper size you specified. Action Touch the Stop button, specify the proper paper size, then print again. If you print on the non-standard size paper, you can specify a custom size within the following range to print.
Page 170 4103 Cause Cannot perform automatic duplex printing with the current paper size setting. Action Touch the machine's Stop button, to cancel printing. Then, change the paper size setting and print again.
Page 171 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 172 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 173 5100 Cause Printer error has occurred. Action Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again. If the problem is not resolved, contact the service center. Important •...
Page 174 5101 Cause Printer error has occurred. Action Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on. If the problem is not resolved, contact the service center.
Page 175 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 176 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 177 5B00 Cause Printer error has occurred. Action Contact the service center.
Page 178 5B01 Cause Printer error has occurred. Action Contact the service center.
Page 179 5B10 Cause Printer error has occurred. Action Contact the service center.
Page 180 5B11 Cause Printer error has occurred. Action Contact the service center.
Page 181 5C00 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 182 5C20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 183 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 184 6001 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 185 6002 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 186 6500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 187 6502 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 188 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 189 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 190 6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 191 6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 192 6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 193 6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 194 6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 195 6920 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 196 6921 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 197 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 198 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 199 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 200 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 201 6934 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 202 6935 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 203 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 204 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 205 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 206 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 207 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 208 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 209 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 210 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 211 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 212 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 213 6B10 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 214 6B20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 215 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center.
Page 216 C000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.

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