To End A Call; Transfer A Call; Transfer A Call Directly To Voicemail; Call Hold - Polycom 410 Using Manual

To end a call:
• Hang up the handset OR
• Press the End Call soft key
Transfer a Call
When transferring a call, you can use either the warm or blind transfer method. During a warm (or
supervised) transfer, you announce the call to the recipient and share any pertinent information.
During a blind (or unsupervised) transfer, you send the call to the recipient without announcing the
call or caller. To perform a warm transfer, complete the following instructions:
Step 1 While on a call, press the Transfer soft key. The caller will be placed on hold, and you will
receive a new dial tone.
Step 2 Dial the number or extension to which you are transferring the call.
Step 3 Wait until the other party answers, announce the call, and then press the Transfer soft key
again to connect the call.
To perform a blind transfer complete the following instructions:
Step 1 While on a call, press the Transfer soft key. The caller will be placed on hold, and you will
receive a new dial tone.
Step 2 Press the Blind soft key.
Step 3 Dial the number or extension to which you are transferring the call. Once the system dials
the number, the blind transfer is complete.
NOTE: If you misdial the destination number/extension, you can press the cancel soft key to end
your transfer. This will reconnect you with the caller, at which point you can start the transfer
process over again.
NOTE: Due to the ten second dialling rule the incorrect number will automatically be dialled if you
don't clear it out in time. If this happens during a warm transfer, press the cancel soft key and start
the transfer process over.
Transfer a Call Directly to Voicemail
Step 1 Press the Transfer soft key.
Step 2 Dial *55 plus the extension. The system will announce the transfer.
Call Hold
Place a call on hold and answer it later.
Step 1 Press the Hold soft key to put a call on hold.
Step 2 Press the Resume soft key OR the desired line on the display screen to resume a call.
NOTE: If you have more than one call on hold for a specific line, you may use the navigation wheel to
select the desired line from the list of calls on hold before pressing the Resume soft key.