Using Emergency - Avaya 1140E User Manual

Activity

Using Emergency

Use the Emergency
emergency situation.
To use Emergency:
Emergency
Emergency
3. Press the
If you are performing multiple tasks,
repeat steps 1 and 2.
Note: If configured, you can enter
Activity Codes while in the Not Ready
state and run Not Ready Reason Codes
by Agent report in Contact Center
Manager Administration to track Not
Ready time.
feature to contact your supervisor immediately in an
1. During an active call, press the
Emergency
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
Agent features
Activity key.
key.
Emergency key again to
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