Warranty Information - Gtech HT01 Safety And Instruction Manual

Warranty information

Grey Technology has provided the HT01 Cordless Hedge Trimmer with a 12 month guarantee.
In Guarantee: Please retain your receipt as proof of purchase. In the rare and unfortunate
event of your Gtech product being faulty, please accept our apologies and we will aim to
remedy the problem as fast as possible once brought to our attention. However please be
aware that due to company policy Grey Technology can only repair or replace all or part of
the product if proof of purchase is provided and the claim is made within 12 months of the
purchase date.
If your product is within the 12 months warranty period you should either return this product
with its receipt to the retailers where the product was purchased or if a simple part or advice is
required ring the Gtech customer services line where we will be more than happy to assist.
Please note: Gtech can not refund any monies if the product was brought from a third party.
We would like to remind our customers that the Gtech guarantee does not cover any
unauthorised repairs and will be annulled:
1. if the product has been damaged due to incorrect use or maintenance.
2. if any part is modified or replaced or if it is used in any way that is not
recommended by Gtech.
3. if it is used with any parts not produced or not recommended by Gtech.
4. if it is used for purposes other than those specified by Gtech.
Please note: the battery is a consumable item and is not covered by the 12 month guarantee.
If after reading the manual and following the instructions you are sure that the product is
defective please call the Gtech customer service helpline on 01905 345891. A customer
service advisor will be on hand to deal with any problems you have with our product. To assist
them please be ready with the product, a detailed description of the problem, and your proof
of purchase.
Out of Guarantee: If your Gtech product is over 12 month old and you need any parts or
advice then please contact our customer services department. Parts will be sent out usually
within 3 weeks of request.
WARNING: only use the charger supplied with the product. Using another charger
may damage the product and the battery and will invalidate your guarantee.
15
helpline 01905 345891 email support@greytechnology.co.uk web www.gtechonline.co.uk
HT01_UKManual2010v3.indd 15 25/03/2010 10:02