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1.
Look in the network settings of your control device and verify that it is connected to the same network as the Gateway and zone players.
2. This may sound relatively simple, but check the power status of the zone players. They should have a solid white or cyan LED light on the front panel.
3.
Make sure that one or more of the players are not offline. This state would be indicated by a flashing red LED on the front panel. This can occur as a momentary state, in
which case the LED will return to a solid white when the network connection is restored. This is often corrected by simply turning off and restoring power to the player.
Once it is rebooted it should have a solid white LED on the front panel. If that does not restore a connection, reset the player defaults by turning the power off and back
on. When the front panel LED lights up, follow the steps outlined in section 6.3 Restoring Defaults. When that process is complete the player will have a solid green
LED. Repeat the zone player setup procedure from the control app, see section 2.2 Adding Zones to an Existing System. When the zone is reconnected the front
panel LED should once again be solid white.
4.
If you are using a Gateway, check its connection to the network's router. Reboot if necessary by unplugging the power cable and plugging it back in. This resets the Gate-
way and puts it back into channel auto select. If there is conflicting traffic on a given Wi-Fi channel, this will often correct the situation.
5.
Occasionally home routers go offline. This is typically corrected by rebooting the router.
6.3 Restoring Defaults
An important troubleshooting step is to restore defaults on a zone player. If a hard failure occurs, which results in a solid red LED, or the boot up process does not complete
correctly, which will result in a flashing white LED, you should follow these steps to return the player to its original factory state.
Once a zone is reset, repeat the setup procedure from the control app.
Process for the P100 and P200 wireless players:
1.
Turn off the power using the power switch on the back panel above the AC plug.
2.
Turn the power back on and look for a white LED to light up.
3.
As soon as you see a white LED, touch the Volume UP and Volume down buttons simultaneously, as shown in fig. 81.
4.
When the LED appears green, release the buttons.
5.
The LED will flash green, then white.
6.
When the LED becomes solid green, the process is complete and the defaults have been restored.
Process for the P3100 players (these steps must be performed on each zone output independently):
1.
Turn off the power using the power switch on the back panel above the AC plug.
2.
Turn the power back on and look for a white LED to light up.
3.
As soon as you see a white LED, touch the zone setup button, as shown in fig. 82.
4.
When the LED appears green, release the button.
5.
The LED will flash green, then white.
6.
When the LED becomes solid green, the process is complete and the defaults have been restored.
6.4 Advanced Network Management
A popular practice is to prioritize home network traffic by creating VLANs (Virtual Local Area Networks) to provide better performance for streaming audio and video. This work
should only be done by a network administrator. The practice uses configurable network switches that allow specific ports to be grouped for their specific VLAN communica-
tion. Each of the VLANs are considered broadcast domains. The concept of broadcast domains is very important to proper communication among the components of the NuVo
Wireless Audio System. For all zones to communicate properly they must be on the same broadcast domain. Make sure that the switch ports being used for the NuVo Wireless
Audio System are operating on the same VLAN.
Another potential issue with zone communication can be the way in which port security has been configured. Since the components of the system are continually sending
packets of information back and forth, it is important that the switch ports being used are open to all network traffic. If they are not, this will impede the necessary communi-
cation across the entire system.
On any managed switch, speed and duplex must be set on the ports being used by the NuVo Wireless Audio System to auto negotiate. This is the way in which the zones com-
municate. The common mistake would be to set the ports to gigabit communication which will cause a communication mismatch with the zones.
For more advanced troubleshooting, please visit www.nuvotechnologies.com/troubleshooting/player.
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Fig. 81
Fig. 82
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