Oliver Packaging & Equipment Company (Oliver) warrants that if any part of the equipment (other than a part not manufactured by Oliver) proves to be defective (as defined below) within two years after shipment, and if Buyer returns the defective part to Oliver within one year, Freight Prepaid to Oliver’s plant in Grand Rapids, MI, then Oliver, shall, at Oliver’s option, either repair or replace the...
4. The service dealer will then complete an invoice and send it to the Parts and Service Department at Oliver Products Company. 5. The Parts and Service Manager of Oliver Packaging and Equipment Company will review the invoice and returned parts, if applicable, and approve for payment.
This policy applies to all parts returned to the factory whether for warranted credit, replacement, repair or re-stocking. Oliver Packaging and Equipment Company requires that the customer obtain a Return Material Authorization (RMA) number before returning any part. This number should appear on the shipping label and inside the shipping carton as well.
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