Troubleshooting - HellermannTyton tt4000+ Operating Instructions Manual

8 Troubleshooting

The following tables help to find possible errors and causes as well as measures to perform troubleshooting.
8 .1 Types of errors
State
Correctable error
Irrecoverable error
System error
8 .2 Problem solution
Error
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Print image has smears or
voids
Printer does not stop after
transfer ribbon runs out
Printer only prints each
second label
Printer prints a sequence of
characters instead of the
label format
Printer transports label
material, but transfer ribbon
does not move
Transfer ribbon is wrinkled
Vertical white lines in the
print image
Display
pause flashes / cancel lights up
cancel flashes
Cause
Printer is used with the backfeed > smart in cut mode.
Printhead is dirty.
Printhead is dirty.
Temperature is too high.
Unsuitable combination of labels and transfer ribbon.
Thermal printing is selected in the software.
Setting of the format in the software is too large.
Printer is in monitor mode.
The transfer ribbon is not properly loaded.
Unsuitable combination of labels and transfer ribbon.
Transfer ribbon deflector roller is not adjusted.
Transfer ribbon is too wide.
Printhead is dirty.
Printhead is defective (failure of heat elements).
Operating Instructions • Thermal transfer printer TT4000
Button
-
Set the backfeed > always in the setup.
Configuration instructions.
Clean the printhead
9.2.4 on page 27.
Clean the printhead 9.2.4 on page 27.
Decrease the temperature in the software.
Use a different ribbon type or brand.
Change to thermal transfer in the software.
Change the format setting in the software.
Cancel the monitor mode.
Check and, if necessary, correct the feed path of the
transfer ribbon and the orientation of the label side.
Use a different ribbon type or brand.
Setting the transfer ribbon feed path
6.4 on page 21.
Use transfer ribbon that is only slightly wider than the
label.
Clean the printhead
9.2.4 on page 27.
Change the printhead.
+ • 01-2016 • 031-93352
Troubleshooting
Remark
4.3.2, page 17
Remedy
15