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HellermannTyton TT320SM User Manual

Thermal transfer printer
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TT320SM
Thermal Transfer Printer
USER GUIDE

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Summary of Contents for HellermannTyton TT320SM

  • Page 1 TT320SM Thermal Transfer Printer USER GUIDE...

  • Page 3: Proprietary Statement

    Proprietary Statement This manual contains proprietary information of the manufacturer. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of the manufacturer.

  • Page 4: Media And Ribbon

    Shock Hazard The printer and power supply should never be operated in a location where either one can get wet. Personal injury could result. Media and Ribbon Always use high-quality, approved labels, tags and ribbons. If adhesive backed labels are used that DO NOT lay flat on the backing liner, the exposed edges may stick to the label guides and rollers inside the printer, causing the label to peel off from the liner and jam the printer.

  • Page 6: Table Of Contents

    CONTENTS Introduction Hello! ......... .1 What's in the Box? .
  • Page 7 Universal Serial Bus (USB) Communications ..17 Parallel Communications ......17 Internal Ethernet Communications .

  • Page 9: Introduction

    This section also has procedures that describe how to open and close the printer and report any problems. Hello! Thank you for choosing a HellermannTyton TT320SM™ printer, a high-quality on- demand printer. Your printer is a high-quality on-demand printer. The printer provides thermal-transfer printing (which uses ribbon) and direct-thermal printing.

  • Page 10: What's In The Box

    What's in the Box? Save the carton and all packing materials in case you need to ship or store the printer later. After unpacking, make sure you have all parts. Follow the procedures for inspect- ing the printer to familiarize yourself with printer parts so you can follow the instruc- tions in this book.

  • Page 11: Inspecting The Printer

    Inspecting the Printer Look at the outside of the printer and make sure that all parts are present. Feed Status Button Light Power Power Interface Release Switch Supply Connectors Latches Receptacle (vary by option) Opening the printer To access the media compartment, you must open the printer. Pull the release levers towards you and lift the cover.
  • Page 12 INSPECTING THE PRINTER (continued) After opening the printer, check the media compartment. Supply Hub Tear Bar Ribbon Print Head Take-Up Hub Carriage Take-Up Gear Cover Ribbon Lock Sensor Lock-down Screw Sensor Peel-Off Option Media Guides Platen Roller Roller Sensor...

  • Page 13: Closing The Printer

    Closing the printer Hold the top cover and press the “kick-stand” cover lock to release. Lower the top cover. The ribbon carriage automatically folds up into place. Press down until the cover snaps closed.

  • Page 14: Reporting Damage

    Reporting Damage If you discover damage or missing parts: • Immediately notify and file a damage report with the shipping company. The manufacturer is not responsible for any damage incurred during ship- ment of the printer and will not cover the repair of this damage under its warranty policy.

  • Page 15: Getting Started

    GETTING STARTED This section describes how to set up your printer for the first time and use the most common operating procedures for loading media in tear-off mode and loading ribbon. Modes of Printing You can operate this printer in different modes: •...

  • Page 16: Attaching Power Supply

    Attaching Power Supply Check the power supply to make certain it is appropriate for your input voltage. Warning: Use the power supply that came with your printer. Never operate the printer and power supply in an area where they can get wet. Serious personal injury could result! 1.

  • Page 17: Loading Roll Media

    Loading Roll Media When you load media, you must place the roll on the media hangers and then adjust the media guides. You must use the correct media for the type of printing you require. When printing without a ribbon, you must use direct thermal media. When using rib- bon, you must use thermal transfer media.

  • Page 18: Adjusting The Guides

    Adjusting the Guides The adjustable guides direct the media toward the platen and print head. 1. Open the media guides by turning the guide adjuster knob to the rear. 2. Thread the media through the guides. 3. Close the media guides by turning the guide adjuster knob to the front.

  • Page 19: Loading Ribbon

    Loading Ribbon You must use thermal transfer media (accepts wax and/or resin transferred off a ribbon) when you use a ribbon. When loading ribbon, you install the supply and take-up rolls, then tighten the ribbon on the carriage. Install the Ribbon Supply Roll Before following these steps, prepare the ribbon by removing its wrapping and pulling its adhesive strip free.

  • Page 20: Attach And Tighten The Ribbon

    Attach and Tighten the Ribbon You must align the ribbon so that it will be taken straight onto the core. 1. Attach the ribbon to the take up core. Use the adhesive strip on new rolls; otherwise, use tape. 2. Turn the ribbon take-up gear counter- clockwise (top moves toward rear) to remove slack from the ribbon.

  • Page 21: Operator Controls

    Operator Controls Power Switch Press up to turn ON or down to turn OFF the printer. CAUTION: The power should be turned off before connecting or disconnecting the com- munications and power cables. Feed Button Forces the printer to feed one blank label. Takes the printer out of a “pause”...

  • Page 22: Media Length Sensing

    Media Length Sensing Before you connect the printer to your computer, make sure that the printer is in proper working order. You can do this by making the printer measure media and print a status printout. After loading media, perform the following procedure that measures the length of each label or tag.

  • Page 23: Hooking Up The Printer And Computer

    Hooking Up the Printer and Computer Your printer will have one of two combinations of interfaces: • Universal Serial Bus (USB), parallel and serial • USB, ethernet, and serial Each specific interface option—USB, parallel, ethernet, serial—is discussed individually. You must supply the required interface cable for your application. CAUTIONS: Keep the power switch in the OFF position when attaching the interface cable.

  • Page 24: Usb Interface Requirements

    USB Interface Requirements Universal Serial Bus (version 1.1) provides a high-speed interface that is compatible with your existing PC hardware. USB’s “plug and play” design makes installation easy. Multiple printers can share a single USB port/hub. Parallel Interface Requirements The required cable (IEEE 1284-compliant is recommended) must have a standard 36-pin parallel connector on one end, which is plugged into the parallel port located on the back of the printer.

  • Page 25: Communicating With The Printer

    Communicating with the Printer Universal Serial Bus (USB) Communications The printer is a terminal device when using a universal serial bus interface. You can refer to the Universal Serial Bus Specification for details regarding this interface. Parallel Communications When using the parallel port, typically there is no setup is required once the cable is plugged in.

  • Page 26: Serial Communications

    The following are controlled from the HellermannTyton TT320SM Printer Driver. Serial Communications Serial communications between the printer and the host computer can be set by the Y command. Y Command Use the serial port setup (Y) command to change the communications settings on the printer.

  • Page 27: Adjusting The Print Width

    The following are controlled from the HellermannTyton TT320SM Printer Driver. Adjusting the Print Width Print width must be calibrated when you use a roll with a different width from previous media. Print width may be set by using the Set Label Width (Q) command (described in the pro- gramming guide).

  • Page 29: Thermal Printing

    OPERATIONS & OPTIONS The following are controlled from the HellermannTyton TT320SM Printer Driver. This section helps you get the most from your printer. You must use programming to control many of the printer’s functions. A few examples: • The Q command (set form length) controls label length.

  • Page 30: Replacing Supplies

    Replacing Supplies If labels or ribbon run out while printing, leave the printer power on while reloading (data loss results if you turn off the printer). After you load a new label or ribbon roll, press the Feed button to restart . Always use high quality, approved labels, tags and ribbons.

  • Page 31: Printing In Peel-Mode

    Printing in Peel Mode The optional dispenser allows you to print in “peel-mode” where the label backing follows a different path and the labels are presented one at a time for subsequent placement. 1. Remove several labels from the backing material.

  • Page 32: Printing On Fan-Fold Media

    Printing on Fan-Fold Media Printing on fan-fold media requires you to set both the media hangers and the media guides in position. 1. With a sample of your media, adjust the guides to the width of the media. The guides should just touch, but not restrict, the edges of the media.

  • Page 35: Maintenance

    MAINTENANCE The cleaning process takes just a couple of minutes using the steps outlined below. Interval Method Printer Part Let the print head to cool for one minute, then use a new cleaning pen to swab the print elements (the thin gray line on the print head) from end to end.

  • Page 36: Print Head Considerations

    Adhesives and coatings of media can over time transfer onto the printer components along the media path including the platen and print head. This build-up can accumulate dust and debris. Failure to clean the print head, media path and platen roller could result in inadvertent loss of labels, label jams and possible damage to the printer.

  • Page 37: Platen Considerations

    Platen Considerations The standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without effecting print operations. Contaminates on the platen roller can damage the print head or cause the media to slip when printing. Adhesive, dirt, general dust, oils and other contaminates should be cleaned immediately off the platen.

  • Page 38: Replacing The Platen

    Replacing the Platen Removal Open the printer and remove any media. 1. Using a pointed stylus (such as tweez- ers, small slot-head screwdriver, or razor-knife), unhook the tabs on the right and left sides. Then rotate them forward. 2. Lift the platen out of the printer’s bottom frame.

  • Page 39: Replacing The Print Head

    Replacing the Print Head In the event you need to replace the print head, read the procedure and review the removal and installation steps before actually replacing the print head. Prepare your work area by protecting against static discharge. Your work area must be static-safe and include a properly grounded conductive cushioned mat to hold the print- er and a conductive wrist strap for yourself.

  • Page 40: Thermal-Transfer Tlp Model

    Thermal-Transfer TT320SM Model Before following the steps in this pro- cedure, open the printer by pulling the release latches forward then lifting the top cover. Remove any ribbon from the carriage. Removal 1. Grasp the print head spring and pull it to the left;...
  • Page 41 Replacing the TT320SM Print Head (Continued) Assembly The new print head comes with the clip and ground screw attached. 1. Align the print head and bracket to plug the left and right connectors into the black and white wire bundles.

  • Page 43: Troubleshooting

    TROUBLESHOOTING WHAT THE STATUS LIGHT IS TELLING YOU Color Status Solution or Reason 1. Check power connection from the A.C. outlet to power None supply to printer. 1. Printer printing (normal operation). 2. Printer paused; ready to receive data (normal operation). Green constant 3.

  • Page 44: Printer Operation

    PRINTER OPERATION Solution or Reason Problem 1. Check interface cable connections from computer to printer. 2. Make sure top cover is locked closed. 3. Check that labels are correct. Media does not advance. 4. Verify media has print surface up for printing. 5.

  • Page 45: Media Handling

    MEDIA HANDLING Solution or Reason Problem Label Dispenser 1. Make sure label-taken sensor is on. Printing continues between 2. The label-taken sensor is blocked or dirty. labels. Remove any scraps or dust. 3. Continuous media may be set. Verify form length setting through programming Q command.

  • Page 46: Print Quality Problems

    Print Quality Problems No print on the label. • You must use the correct media for the method of printing you require. When printing without a ribbon, you must use direct thermal media. When using ribbon, you must use thermal transfer media. The printer's ribbon sensor detects motion of the supply spindle.
  • Page 47 The printing does not start at the top of the label, or misprinting of one to three labels. • The media may not be threaded under the media guides. Refer to “Loading the Media” on page 9. • The printer needs to be calibrated. Refer to “Auto Calibration” on page 13. A label format was sent to, but not recognized by, the printer.

  • Page 48: Manual Calibration

    Manual Calibration Manual calibration is recommended whenever you are using pre-printed media or if the printer will not correctly auto calibrate. 1. Make sure the printer power is off and that media is loaded. 2. Press and hold the feed button then turn on the printer power. 3.

  • Page 49: Resetting The Factory Default Values

    Resetting the Factory Default Values Sometimes, resetting the printer to the factory defaults solves some of the problems. For troublehooting and to overwrite all stored parameters, send the ^default com- mand. Communications Diagnostics If there is a problem transferring data between the computer and printer, try putting the printer in the communications diagnostics mode.

  • Page 50: Feed Button Modes

    Feed Button Modes Printer Condition Feed Button Action Printer is OFF Printer is off. Tapping or holding the button has no result. Printer is ON Tapping or holding the button has no result. Cover is open Tap the button once to perform a "form feed." Labels, tags or fan-fold Hold the button to perform a "continuous feed."...

  • Page 51: Appendix

    APPENDIX Interfaces Universal Serial Bus (USB) Connector The figure below displays the cable wiring required to use the printer’s USB interface. Signal Vbus - N/C Ground Shell Shield/ Drain Wire For information on the USB interface, go to the USB web site at: Http://www.usb.org...

  • Page 52: Parallel Interface

    Parallel Interface The figure below displays the cable wiring required to use the printer's Centronics parallel interface. DB-25 Centronics HOST PRINTER Pin No. Pin No. STROBE~ STROBE~ DATA 0 DATA 0 DATA 1 DATA 1 DATA 2 DATA 2 DATA 3 DATA 3 DATA 4 DATA 4...

  • Page 53: Internal Ethernet Printserver

    Internal Ethernet PrintServer This interface uses an RJ-45 straight-through cable type. The table below provides the pinout assignments. Signal Signal...

  • Page 54: Serial (Rs-232) Connector

    Serial (RS-232) Connector The printer operates as a Data Communication Equipment (DCE) and normally connects via a standard RS-232 modem cable to a Data Terminal Equipment (DTE) such as a com- puter or terminal with a default configuration of 9600 baud, 8 bit data, 1 stop bit and No parity.
  • Page 56 HellermannTyton North American Corporate Headquarters 7930 N. Faulkner Rd. P.O. Box 245017 Milwaukee, WI 53224-9517 Phone: 414.355.1130, 1.800.537.1512 Fax: 414.355.7341, 1.800.848.9866 Email: corp@htamericas.com TS16949:2002, ISO 9001:2000 and ISO 14001 certified HellermannTyton Canada Unit #4, 205 Industrial Parkway North Aurora, Ontario L4G 4C4 Canada email: sales@hellermanntyton.ca...

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