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Dell PowerEdge R420xr Owner's Manual

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Dell PowerEdge R420xr
Owner's Manual
Regulatory Model: E27S Series
Regulatory Type: E27S001

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Summary of Contents for Dell PowerEdge R420xr

  • Page 1 Dell PowerEdge R420xr Owner's Manual Regulatory Model: E27S Series Regulatory Type: E27S001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™...

  • Page 3: Table Of Contents

    Contents 1 About Your System....................8 ....................8 Front-Panel Features And Indicators ..........................9 LCD Panel Features ......................10 Hard-Drive Indicator Patterns ....................11 Back-Panel Features And Indicators ..........................12 NIC Indicator Codes ........................13 Power Indicator Codes ...................... 14 Other Information You May Need 2 Using The System Setup and Boot Manager............
  • Page 4 ....................30 Entering The iDRAC Settings Utility ....................30 Changing The Thermal Settings 3 Installing System Components................31 ..........................31 Recommended Tools ......................... 31 Front Bezel (Optional) ......................32 Installing The Front Bezel ......................32 Removing The Front Bezel ..........................32 Bezel Filter (Optional) ......................32 Removing the Bezel Filter ......................
  • Page 5 ................... 61 Installing The iDRAC Enterprise Card ............................ 62 SD vFlash Card ......................62 Replacing An SD vFlash Card ........................62 Internal Dual SD Module ..................63 Removing The Internal Dual SD Module ..................64 Installing The Internal Dual SD Module ..........................65 Internal SD Card .....................
  • Page 6 ..................... 97 Troubleshooting Expansion Cards ......................98 Troubleshooting Processors 5 Using System Diagnostics..................99 ....................99 Dell Embedded System Diagnostics ..............99 When To Use The Embedded System Diagnostics ................99 Running The Embedded System Diagnostics ......................99 System Diagnostic Controls 6 Jumpers And Connectors...................101...
  • Page 7 ..........................128 Contacting Dell ..................... 128 Locating Your System Service Tag ......................128 Documentation Feedback...

  • Page 8: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the system power button power is on. The power button controls the power supply output to the system.

  • Page 9: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector LCD menu buttons Allow you to navigate the control panel LCD menu. LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

  • Page 10: Hard-Drive Indicator Patterns

    Figure 2. LCD Panel Features Item Button Description Left Moves the cursor back in one- step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one- step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 11: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green two Identifying drive or preparing for removal times per second Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.

  • Page 12: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector Video connector Allows you to connect a VGA display to the system. Ethernet connectors (2) Integrated 10/100/1000 Mbps NIC connector. USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 2.0-compliant. System identification Connects the optional system status indicator connector...

  • Page 13: Power Indicator Codes

    Indicator Indicator Code Link indicator is The NIC is connected to a valid network at less than its maximum port speed. amber Activity indicator is Network data is being sent or received. blinking green Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred.

  • Page 14: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at http:// dell.com/poweredgemanuals. NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents.

  • Page 15: Using The System Setup And Boot Manager

    Using The System Setup and Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Opens the System Setup page. <F2> Enters System Services and starts Lifecycle <F10>...

  • Page 16: Choosing The System Boot Mode

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 17: System Setup Options

    NOTE: For the standard graphics browser only. <Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. <F1>...

  • Page 18: System Information Screen

    Specifies the memory operating mode. The options available depending on the Mode memory configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode.

  • Page 19: Processor Settings Screen

    NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration. NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.

  • Page 20: Sata Settings Screen

    Menu Item Description Logical Processor Allows you to enable or disable the OS capability to put logical processors in the Idling idling state in order to reduce power consumption. By default, the option is set to Disabled. Number of Cores Allows you to control the number of enabled cores in each processor.

  • Page 21: Boot Settings Screen

    NOTE: Ports A, B, C, and D are used for the backplane drives, and port E for the optical drive (CD/ DVD). Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode.

  • Page 22: Serial Communications Screen

    Menu Item Description Internal SD Card If set to Mirror mode, data is written on both SD cards. If any one of the SD card Redundancy fails, data is written to the active SD card. Data from this card is copied to the replacement SD card at the next boot.

  • Page 23: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 24: System Security Screen

    Menu Item Description Memory Patrol Allows you to set the memory patrol scrub frequency. By default, the Memory Scrub Patrol Scrub option is set to Standard. Memory Refresh Allows you to set the memory refresh rate. By default, the Memory Refresh Rate Rate option is set to 1x.

  • Page 25: Miscellaneous Settings

    Description this option to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using the Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled.

  • Page 26: Assigning A System And/Or Setup Password

    System This is the password that you must enter before you can boot your system. password Setup This is the password that you must enter to access and make changes to the BIOS password or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system.

  • Page 27: Deleting Or Changing An Existing Setup Password

    Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System password if the Password Status is Locked. To delete or change the existing System and/or Setup password: To enter System Setup, press <F2>...

  • Page 28: Entering The Uefi Boot Manager

    If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered.

  • Page 29: Boot Manager Screen

    Menu Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu Menu Item Description Select UEFI Boot...

  • Page 30: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide at dell.com/esmmanuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.

  • Page 31: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional)

  • Page 32: Installing The Front Bezel

    Installing The Front Bezel Align the thumb screws on the bezel with the rack ears on the front of the system. Tighten the thumb screws to secure the bezel to the system chassis. Figure 7. Installing and Removing the Front Bezel front bezel thumb screws (2) rack ears (2)

  • Page 33: Installing The Bezel Filter

    NOTE: It is recommended that you clean or replace the filter once every three months. To purchase additional replacement filters, contact Dell Technical Support. Installing The Bezel Filter Install the filter into the bezel. Insert the filter frame into the bezel and align the screw hole on the filter frame with the corresponding hole on the bezel.

  • Page 34: Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Closing The System

    Grasp the cover on both sides and lift the cover away from the system. Figure 9. Opening and Closing the System system cover Mylar adhesive sheaths (5) captive screws (3) thumb screws (2) Closing The System Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis.

  • Page 36: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: System Memory

    System Memory Your system supports DDR3 unbuffered ECC DIMMs (UDIMM ECC) and registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: •...
  • Page 40 Figure 12. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2 channel 1: memory sockets B1 and B4 channel 2: memory sockets B2 and B5 channel 3: memory sockets B3 and B6...

  • Page 41: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. •...

  • Page 42: Sample Memory Configurations

    NOTE: Advanced ECC with mirroring is not supported. Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare.
  • Page 43 Table 1. Memory Configurations — Single Processor System DIMM Size (in Number of Organization and DIMM Slot Population Capacity (in GB) DIMMs Speed 1R x8, 1333 MT/s 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4, A5 1R x8, 1600 MT/s...

  • Page 44: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 45 CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 46: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 47 If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation.

  • Page 48: Hard Drives

    Hard Drives Depending on the configuration, your system supports up to four 2.5 inch, hot-swappable SAS or SATA SSDs. NOTE: SSD/SAS/SATA hard drives cannot be mixed in a system. The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hot- swappable hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots.

  • Page 49: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Cooling Fans

    Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the back. Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier.

  • Page 52: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Expansion Cards And Expansion-Card Risers

    Enter the System Setup and verify that the USB key is detected by the system. Figure 20. Replacing the Internal USB Key USB memory key USB memory key connector Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed.

  • Page 55: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 56 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
  • Page 57 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 21. Removing and Installing the Expansion Card from Expansion-Card Riser 1 expansion card expansion-card latch riser touch points (2) expansion-card riser 1 Figure 22. Removing and Installing the Expansion Card from Expansion-Card Riser 2 expansion-card riser 2 expansion-card riser touch points (2)

  • Page 58: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 Holding the touch points, lift the expansion-card riser from the riser connector on the system board. Figure 23. Removing and Installing the Expansion-Card Riser 1 expansion-card riser 1 expansion-card riser touch points (2) riser guides (2) connector Figure 24. Removing and Installing the Expansion-Card Riser 2 chassis intrusion switch expansion-card riser touch points expansion-card riser 2...

  • Page 60: Installing Expansion-Card Risers 1 And 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Idrac Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Sd Vflash Card

    It emulates USB device(s). For more information, see the iDRAC7 User's Guide under Remote Access Controller, at dell.com/esmmanuals. Replacing An SD vFlash Card Locate the vFlash media slot on the system.

  • Page 63: Removing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 69 Lift the heat sink up from the processor and set the heat sink aside upside-down (thermal grease side facing up). Figure 29. Removing and Installing the Processor Heat Sink retention sockets (4) heat sink retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.

  • Page 70: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 71 FAN 6 slot, and upgrade both the riser cards (riser1 and riser 2). For more information, see Expansion Card Installation Guidelines. Before upgrading your system, download the latest system BIOS version from dell.com/support and follow the instructions included in the compressed download file to install the update on your system.

  • Page 72: Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing A Power Supply

    Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis. Figure 31. Removing and Installing a Power Supply power supply unit release latch power supply handle Installing A Power Supply CAUTION: Ensure that both power supplies are of the same type and have the same maximum output power.

  • Page 74: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Press the release tabs and slide the backplane upward. Figure 33. Front View of the Hard-Drive Backplane hard-drive connectors (4) Figure 34. Rear View of the Hard-Drive Backplane backplane power connector backplane signal connector SAS connector...
  • Page 77 Figure 35. Removing and Installing the Hard-Drive Backplane release tabs (2) hard-drive backplane guide pins (2) chassis hooks (4)

  • Page 78: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing The Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Import your new or existing iDRAC Enterprise license. For more information, see iDRAC7 User's Guide, under Remote Access Controller, at dell.com/esmmanuals.

  • Page 89: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Troubleshooting A Serial I/O Device

    If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. Power down all attached USB devices and disconnect them from the system. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.

  • Page 91: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Using System Diagnostics

    Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
  • Page 100 Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) at dell.com/support/manuals.

  • Page 101: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).

  • Page 102: System Board Connectors

    System Board Connectors Figure 42. System Board Jumpers and Connectors Item Connector Description INT_STORAGE Storage controller card connector ID_BTN System identification button CMA_JACK System identification connector USB 2 USB connector USB 1 USB connector IO_RISER2 Riser 2 connector NIC2 Network connector NIC1 Network connector Video connector...

  • Page 103: Disabling A Forgotten Password

    Item Connector Description B1, B4, B2, B5, B3, B6 Memory module sockets FAN4 Cooling fan connector FAN3 Cooling fan connector PWR_CONN_1 8-pin power connector FAN2 Cooling fan connector A1, A4, A2, A5, A3, A6 Memory module sockets BP_SIG Backplane signal connector PWR_CONN_2 24-pin power connector CPU1...
  • Page 104 Open the system. Install the jumper plug on the password jumper. Close the system. Assign a new system and/or setup password.

  • Page 105: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or One half-height, half length x16 link (for two processors) Riser 2...
  • Page 106 Drives NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at dell.com/storagecontrollermanuals. Connectors Back Two 10/100/1000 Mbps Serial 9-pin, DTE, 16550-compatible Two 4-pin, USB 2.0-compliant Video 15-pin VGA iDRAC7...
  • Page 107 1 °C per 125 m above 950 m (1 °F per 228 ft). • Do not perform a cold startup below 5 °C. Expanded Operating Temperature Restrictions • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not supported.
  • Page 108 • Maximum altitude for the operating temperature must be 3050 m (10,000 ft). Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and 20 °C/h (36 °F/h) Storage) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F)
  • Page 109 Environmental 4572 m (15,000 ft) per MIL-STD-810G, Method 500.5, Procedure II Storage 12,192 m (40,000 ft). Operating Altitude De-rating Up to 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1 °C/175 m (1 °F/319 ft) above 950 m (3,117 ft).

  • Page 110: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 111 NOTE: In some messages, a particular system component is identified by name (“<name>”) component number (“<number>”), or location (“bay”). Error Code Message Information AMP0302 Message The system board <name> current is greater than the upper warning threshold. Details System board <name> current is outside of the optimum range.
  • Page 112 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shut down. Action Check the operating system, application, hardware, and system event log for exception events. ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period.
  • Page 113 Error Code Message Information Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help. CPU0005 Message CPU <number> configuration is unsupported. LCD Message CPU <number>...
  • Page 114 Error Code Message Information Action Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0701 Message CPU <number> protocol error detected. LCD Message CPU <number>...
  • Page 115 Error Code Message Information Action Check system and operating system logs for exceptions. If no exceptions are found, continue. Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help.
  • Page 116 Error Code Message Information HWC1001 Message The <name> is absent. LCD Message The <name> is absent. Check hardware. Details The absent device may be necessary for proper operation. System functionality may be degraded. Action Reinstall or reconnect the hardware. HWC2003 Message The storage <name>...
  • Page 117 Error Code Message Information MEM0007 Message Unsupported memory configuration; check memory device at location <location>. LCD Message Unsupported memory configuration. Check memory <location>. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Check the memory configuration.
  • Page 118 Error Code Message Information MEM8000 Message Correctable memory error logging disabled for a memory device at location <location>. LCD Message SBE log disabled on <location>. Re-seat memory. Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location <location>.
  • Page 119 Error Code Message Information PCI1342 Message A bus time-out was detected on a component at slot <number>. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1348 Message A PCI parity error was detected on a component at slot...
  • Page 120 Error Code Message Information PST0128 Message No memory is detected. LCD Message No memory is detected. Inspect memory devices. Details System BIOS was unable to detect memory in the system. Action Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 121 Error Code Message Information LCD Message Power supply <number> is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 Message Power supply <number>...
  • Page 122 Error Code Message Information Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. PSU0034 Message An under voltage fault detected on power supply <number>. LCD Message An under voltage fault detected on PSU <number>. Check power source.
  • Page 123 Error Code Message Information LCD Message PSU wattage mismatch; PSU <number> = <value >watts Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. PSU1201 Message Power supply redundancy is lost.
  • Page 124 Error Code Message Information LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption. RFM1008 Message Failure detected on Removable Flash Media <name>. LCD Message Removable Flash Media <name>...
  • Page 125 Error Code Message Information LCD Message Internal Dual SD Module <name> failed. Check SD Card. Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards. RFM2006 Message Internal Dual SD Module <name>...
  • Page 126 Error Code Message Information Details If the system event log fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. SEL1204 Message An unknown system hardware failure detected.

  • Page 127: Warning Messages

    Error Code Message Information LCD Message System inlet <name> temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.

  • Page 128: Getting Help

    Dell to route support calls to the appropriate personnel. Documentation Feedback If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

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