Quick Step Guide - IBM Aptiva Reference Manual

Quick step guide

Yes, added hardware.
Refer to "Solving
hardware problems"
on page 38.
Remove the
hardware and restart
the computer.
Does the computer
still have the
problem?
No
There may be a
problem with the
hardware you installed.
See "How and when do
I purchase additional
support?" on page 90.
Your computer does
not have a problem.
32
If you think you have a problem with your computer, you
can use the following quick step guide to determine the
nature of the problem.
Have you added hardware or software?
No, did not add hardware or
software. Refer to "Some
simple questions to ask
first..." on page 33.
From Windows, run the PC
Doctor diagnostics. Choose
the Quick Test Diagnostics
option.
Yes
Did the computer pass
the test?
Yes
Insert the Product Recovery
and Diagnostics CD-ROM
into the CD or DVD drive,
restart your computer and
choose option 1 to run the
Easy Test Diagnostics.
Did the computer pass
the test?
Yes
Quick step guide
Yes, added software.
Refer to "Solving
software problems"
on page 48.
Remove the software
and restart the computer
Does the computer still
have the problem?
Yes
There may be a
problem with the
software you installed.
No
See "How and when
do I purchase additional
support?" on page 90.
There may be a
problem with
your computer.
See "How and
when do I contact
the IBM PC
HelpCenter?" on
page 86.
No
No