Quick Step Guide - IBM 2274 User Manual

Quick step guide

Have you added new hardware or software?
added new hardware
Yes, added new
hardware.
Refer to "Solving
hardware problems"
on page 37.
Remove the new
hardware and restart
the computer.
Does the computer
still have a problem?
No Yes
There may be a problem
with the new hardware
you installed. Contact
the manufacturer of the
hardware for assistance.
Your computer does not
have a problem related to
the original software or
hardware. For further
assistance see "How and
when do I contact the
IBM PC HelpCenter?" on
page 88.
Troubleshooting
If you think you have a problem with your computer, you
can use the following quick step guide to determine the
nature of the problem.
No
No, did not add new
hardware or software.
Refer to "Some simple
questions to ask first..." on
page 32.
From Windows, run the PC
Doctor diagnostics. Choose
the Quick Test Diagnostics
option.
Did the computer pass
the test?
Yes
No
Insert the "Product
Recovery and
Diagnostics CD-ROM"
into the CD or DVD
drive, restart your
computer. Select System
Utilities, then select Run
Diagnostics.
Did the computer pass
the test?
No
Yes
Quick step guide
added new software
Yes, added new
software.
Refer to "Solving
software problems" on
page 47.
Uninstall the new
software and restart
the computer.
Does the computer
still have a problem?
No
Yes
There may be a problem
with the new software
you installed. Contact
the manufacturer of the
software for assistance.
There may be a
problem with your
computer. See "How
and when do I contact
the IBM PC
HelpCenter?" on
page 88.
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