FORWARD This KitchenAid Job Aid, “Electronic Touch Ceramic Cooktop,” (Part No. 4317347), provides the technician with information on the installation, operation, and service of the Electronic Touch Ceramic Cooktop. It is to be used as a training Job Aid and Service Manual. For specific information on the model being serviced, refer to the “Use and Care Guide,”...
Model & Serial Number Designations ................1-3 Model & Serial Number Label, Tech Sheet, And Wiring Diagram Locations ..... 1-4 Specifications ........................1-5 KitchenAid Cooktop Warranty .................... 1-6 INSTALLATION INFORMATION ................... 2-1 Product Dimensions ......................2-1 Cutout Dimensions/Requirements ..................2-2 Junction Box Wiring ......................
GENERAL SAFETY FIRST Your safety and the safety of others is very important. We have provided many important safety messages in this Job Aid and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to hazards that can kill or hurt you and others.
ELECTROSTATIC DISCHARGE • Before removing the part from its package, touch the antistatic bag to a green ground (ESD) SENSITIVE ELECTRONICS connection point or unpainted metal in the ESD problems are present everywhere. ESD appliance. may damage or weaken the electronic control •...
MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER SERIAL NUMBER K = KitchenAid Brand PRODUCT IDENTIFICATION EC = Electric Cooktop GC = Gas Cooktop MERCHANDISING SCHEME C = Ceramic D = Downdraft Vent E = Electronics G = Grill / Griddle...
MODEL & SERIAL NUMBER LABEL, TECH SHEET, AND WIRING DIAGRAM LOCATIONS The Model/Serial Number label, Tech Sheet, and Wiring Diagram locations are shown below. Front Of Cooktop Wiring Diagram Model/Serial Number Label Tech Sheet Location (Under Cooktop Glass)
For one year from the date of purchase, when this appliance is operated and maintained according to instruc- tions attached to or furnished with the product, KitchenAid will pay for factory specified parts and repair labor costs to correct defects in materials or workmanship. Service must be provided by a KitchenAid designated ser- vice company.
JUNCTION BOX WIRING For all cooktop models with three-wire WARNING cable from the cooktop: 3-Wire Ungrounded Neutral Where local codes DO NOT permit connect- ing the frame-ground conductor to the neu- tral (white) junction box wire (used for Ca- nadian installations). Electrical Shock Hazard 1.
3-Wire Grounded Neutral For all cooktop models with four-wire cable from the cooktop. (These cooktops are Where local codes permit connecting the manufactured with white (neutral) power frame-ground conductor to the neutral supply wire and a cabinet-connected bare (white) junction box wire (not used for Ca- ground wire factory-crimped together.): nadian installations): 4-Wire Ungrounded Neutral...
4-Wire Grounded Neutral Where local codes permit connecting the frame-ground conductor to the neutral (white) junction box wire (not used for Ca- nadian installations): 1. Disconnect power supply. 2. Connect the flexible, armored cable from the cooktop to the junction box using a U.L.- or C.S.A.-listed conduit connector.
THEORY OF OPERATION TOUCH CONTROL CIRCUIT by the burner, and protects the cooktop glass from overheating. The hot surface indicator Refer to the strip circuit below. light is controlled by a programmed sequence Whenever a cooktop glass “touch panel” is stored in the microcomputer board.
ELECTRONIC CONTROL BOARD The board monitors the operation of the: CIRCUIT MONITORING • Central Processing Unit (CPU) • Power supply section The Electronic Control Board on this cooktop • Relay function has a green glowing LED that is used as a vi- sual indicator to show that all of the circuitry is If any of the board functions are not operating operating properly.
COMPONENT ACCESS This section instructs you on how to service each component inside the Electronic Touch Ceramic Cooktop. The components and their locations are shown below. COMPONENT LOCATIONS Power Supply Wiring Element & Limiter User Interface Board (Top) Electronic Control Board (Bottom)
REMOVING THE COOKTOP GLASS Lift the cooktop glass off the burner base. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Lift Off Cooktop Glass Failure to do so can result in death or electrical shock.
REMOVING AN ELEMENT AND LIMITER Lift the element off the mounting rail. NOTE: WARNING You may have to push the tabs on the spring clips under the element out of their mounting rail slots to remove the element. Make sure that you insert the spring clip tabs in their correct mounting rail slots when you reinstall the element.
REMOVING THE USER INTERFACE AND ELECTRONIC CONTROL BOARDS b) Pull the edge connector off the left side WARNING of the user interface board and remove the board. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
Green White Red Blue To remove the electronic control board: a) Remove the user interface board (per- form step 3). b) Lift the right side of the user interface board bracket, and pull the two tabs out of their chassis slots, then pull the right bracket tabs out of their chassis mount- ing slots.
REMOVING THE POWER SUPPLY WIRING Remove the two mounting screws from WARNING the 90° connector and pull the metal con- duit out of the connector and off the wires. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
COMPONENT TESTING When testing any of the components, be sure • Make sure that all wires are properly con- to observe the following conditions: nected before operating the cooktop. • Disconnect the power to the cooktop before • Grasp the wires by their connectors when removing the unit from its mounting location.
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. RF & LR ELEMENTS Refer to page 4-3 for the procedure for servic- ing an element and limiter. Disconnect power to the cooktop.
DIAGNOSIS & TROUBLESHOOTING DIAGNOSIS—FAILURE CODES 2. Specific LEDs on the two FRONT burners There are two types of “failure indications” that will light steadily to indicate the “fault code” are displayed by the burner control LEDs: number. EXAMPLE: In the illustration be- 1.
Failure Code Chart For 30″ Model Cooktops CODE FAULT FAILURE INDICATION RECOMMENDED REPAIR PROCEDURE EXPLANATION CODE Cooktop in failure mode 1. Clean the glass surface and remove all objects (blinking indicators) placed on it. One or more keys 2. If failure remains, disconnect power for 1 minute. permanently pressed 3.
Failure Code Chart For 36″ Model Cooktops FAULT CODE FAILURE INDICATION RECOMMENDED REPAIR PROCEDURE EXPLANATION CODE Cooktop in failure 1. Clean the glass surface and remove all objects mode (blinking placed on it. One or more keys indicators) 2. If failure remains, disconnect power for 1 minute. permanently pressed 3.
TROUBLESHOOTING CHART PROBLEM POSSIBLE CAUSE SOLUTION Nothing Operates The power supply cord is un- Plug into a grounded 3-prong outlet. plugged. A household fuse has blown or Replace the fuse or reset the breaker. the circuit breaker has tripped. Cooktop Will Not The cooktop control is not set Touch ON/OFF before selecting a setting.
WIRING DIAGRAMS & STRIP CIRCUITS WIRING DIAGRAM—#8285516 NOTES: 1. Schematic shows cooktop with elements off. 2. When the radiant glass temperature is hot the hot surface indicator light turns on to tell the customer that the radiant glass surface is too hot to touch. The hot surface indicator light will continue to glow as long as the radiant glass is hot, even after the element has been turned off.
WIRING DIAGRAM—#8285517 NOTES: 1. Schematic shows cooktop with elements off. 2. When the radiant glass temperature is hot the hot surface indicator light turns on to tell the customer that the radiant glass surface is too hot to touch. The hot surface indicator light will continue to glow as long as the radiant glass is hot, even after the element has been turned off.
WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870...