DeVilbiss iGo Equipment Manual page 11

issue a refund paid by bank transfer (BACS),
directly into your account. It is essential that
you confirm to us your electricity provider
to allowus to calculate the correct level of
reimbursement. We will reimburse at the
lowest available tariff in your region, unless
we have your electricity provider details. If
you have not yet given us this information,
please ring our Patient Service Centre on
0800 136 603.
The service visit
It is very important your concentrator is
first serviced after 3 months and then
every 6 months after so that we can
ensure it is in full working order. During
these visits we can also check that you
have enough cannulae/masks.
The ongoing process
Future concentrator service visits will be
plannedat six monthly intervals when a
meter reading willbe taken by our PSR
and a refund will be issued. In between
these visits we will arrange to send you
an estimated refund. Therefore 3 months
after the concentrator service visit you
will receive a further refund which is
based on an estimate calculated by our
computer system.
Transportable Oxygen Concentrators. Equipment Guide.
How do we calculate the
estimated refund?
The computer is able to estimate the hours
the concentrator has been used based on
the readings taken at installation and also
at the first service. If your oxygen usage
has changed and you have been over or
underpaid then we will rectify this at the
next refund.
Month 1
Install
Month 3
Service by PSR resulting
in refund
Month 6
Estimated payment based
on previous actual usage
Month 9
Service by PSR resulting
in refund
Month 12
Estimated refund based
on previous actual usage
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