i3TOUCH EXCELLENCE User Manual page 33

Step. 12 No touch after installing the driver
When the driver was installed but you have no touch, this may be due to:
a) The touch sensor being recognized earlier than the display screen at start-up
To check this, unplug the USB-cable and reboot your computer. After reboot, when an
image is shown on the display, wait 10 extra seconds and plug the USB-cable. Check if
there is touch. If touch is recognized but the problem is persistent, contact your i3
support contact person. You might need a driver update. Check if you downloaded the
latest drivers on the website and if so, contact i3 support.
b) A touch driver conflict
Check if you have touch when opening the V-sense driver and selecting "mouse" mode
in settings and then "apply". If you have touch, you might need a driver update. Check if
you downloaded the latest drivers on the website and if so, contact i3 support
if you don't have touch using "mouse" mode, check your system settings (Control
Panel\All Control Panel Items\System). If the drivers are working the pen & touch
should indicate 32 touch points.
If you don't see 32 touch points, the driver is not running correctly. You might need a
driver update. Check if you downloaded the latest drivers on the website and if so,
contact i3 support.
33