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i3TOUCH EXCELLENCE User Manual

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i3TOUCH Excellence
Monitor User Guide
Version 3.6.3

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Summary of Contents for i3TOUCH EXCELLENCE

  • Page 1 Excellence Monitor User Guide Version 3.6.3...
  • Page 2 8.9 What to do if calibration is still inaccurate even after calibrating in V-sense & windows 8.10 What to do if windows calibration does not start 8.11 Disabling “USB Selective suspend setting” 8.12 No touch after installing the driver 8.13 What to do if you can’t duplicate your screen i3TOUCH EXCELLENCE Monitor User Guide...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS 1. Please read these instructions carefully before using the product and keep it for later reference. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Clean the product with a damp soft cloth. Do not use liquid or aerosol cleaners as it may cause permanent damage to the screen.

  • Page 4: General Function

    Use only a dry or damp with clean water, soft cloth when cleaning. 3. Use qualified and safety-approved AC power cord only. 4. Make sure there are no objects all around the i3TOUCH touch sensor area (left/right or top/bottom) that could influence the sensor or cause light reflection.
  • Page 5 1-3 Check List When opening the carton, please make sure that all the items listed below are present: 1. VGA cable (male-to-male) ×1 2. Power cord ×1 3. USB cable ×1 (for touch monitor models only) 4. HDMI cable x1 5.

  • Page 6: Connecting The Monitor

    There are two USB (B type) connecters, one for dynamic source (VGA/ HDMI1/ HDMI2) on rear, the other for HDMI3 on side. Please connect the signal source first, then follow by connecting USB cable for touch. For Operating Systems other than Windows 7 or Windows 8, drivers are required. Please download the latest drivers at www.i3-technologies.com i3TOUCH EXCELLENCE Monitor User Guide...

  • Page 7: Using The Monitor

    3. Using the Monitor 3-1 Get to know the monitor The Monitor connectors are located on the rear side. They are shown in the physical monitor as figure below and described in the following paragraphs. Please note that connectors may vary in some derivative models; please refer to individual leaf- let for special notation.
  • Page 8 Size: 197.2 x 47.1 x 23.2mm (7.7 x 1.85 x 0.9 x in.) Operation distance: > 10 meter (32ft.) Working angle: not more then +/- 40 degree CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTION i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 9 3-4 Understanding the OSD Menu (with Remote control) a. Power Press the power button to turn on/off the monitor and IPC (If IPC is build-in with monitor). b. HDMI 1 Press this button to select the HDMI 1signal source. c. HDMI 2 Press this button to select the HDMI 2signal source.
  • Page 10 Press Exit button to exit setting, or, exit OSD menu. Alternatively, press “Menu” button to exit the OSD Menu instantly at any time. r. Info Press to show timing and resolution s. USB Function Press to control USB function. i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 11 3-5 Content of OSD Menu Picture // press (UP/Down) to select sub menu, press to next page(Sound/ Option) • Picture mode Contrast Brightness Color Sharpness Tint • Color Temperature Standard Cool Medium Warm • Aspect Ratio use the aspect ratio JUST SCAN for use with I3SYNC •...
  • Page 12 Female DB9 DCE pin numbering and definitions: recommended communication rates are: (higher baud rates are fine but 9600 is by far the most common and is sufficient for the volume of data being transmitted) Baud Rates 9600 Data Bits Stop Bits Parity i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 13 3-7-3 Data structure Note: All numbers shown are in the protocol description are in string unless indicated otherwise. Percentages are shown in decimal. General Command Form • STX. The first character is the standard Start of Text (STX) character ‘S’. •...

  • Page 14: Command Code

    Note that these values are used in the command string. For the properties that support ranges such as brightness and volume, examples are provided for low, and high. Any intervening values can be deduced from these. i3TOUCH EXCELLENCE Monitor User Guide...

  • Page 16: Troubleshooting

    Check if the brightness control is at the appropriate position, not at the minimum. State the monitor is powered on and the LED of power is GREEN, plug out the VGA cable and plug in again. i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 17 2. The screen is not synchronized Check the LED light if it indicates in red, the device is in power off status. Use the remote and press “Power” to turn the power on. Use the “Auto” key on remote control to automatically adjust the monitor timing scan. Check if the signal cable is firmly seated in the socket.
  • Page 18 “Watch out with the use of long cables. The HDMI and touch ports at the back of the displays allow cables up to max 5m, the ports at the side a max of 3m because the ports at the side are extended internally to the mainboard of the display” i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 19 7. Supplement This Monitor is designed to meet following VESA standard resolution and timing per two different types of panel’s native resolution. Digital Timing 480i60 480p60 576p50 576i50 720p60 720i60 1080i50 1080i60 1080p50 1080p60 Analog Timing 640x480 31.5 640x480 37.9 640x480 37.5 800x600...

  • Page 20: Driver Download

    Go to the i3-Technologies website www.i3-technologies.com and download the latest drivers (products -> drivers -> i3TOUCH drivers) 2 Connecting the touch sensor Connect the port indicated “USB touch” with the supplied USB cable to the computer. If there are 2 USB-ports and one is indicated “USB for touch OPTION”, do not use this port as it is disabled.

  • Page 21: Installing The Drivers

    3 Installing the drivers install the drivers you downloaded on the website (you will find the driver in the download folder that has been set in your browser preferences). The drivers are compressed in a .ZIP-file. When using windows 7 or higher: double click the file and choose “extract all”.
  • Page 22 O.S.), make sure the computer is connected to the display when installing the drivers. If the display is not connected properly, you cannot finish the installation. The installer will ask you to insert the device and try again. i3TOUCH EXCELLENCE Monitor User Guide...

  • Page 23: Power Supply

    USB-cables can result in a loss of power and signal strength (data signal). 5 Power supply The i3TOUCH needs around 5 volts to be recognized & work properly. The touch sensor is powered via the USB-cable and the USB-port of your computer. In very seldom situations (!) a i3TOUCH Premium XX03 (XX stands for display size) can have touch that shows strange behavior such as random “ghost touch points”...

  • Page 24: Connecting The Display (Vga/Hdmi/Dvi/Dp)

    6 USB-cabling of the i3TOUCH Normally a computer and a i3TOUCH will communicate without any troubles if only the delivered USB-cable is used. In some seldom cases however other cabling is necessary because of insufficient power (see step 5) or because the PC is located away from the display.
  • Page 25 Make sure the image shown on both your computer screen as on the i3TOUCH is full screen. Prevent black borders left/right or top/bottom. This means there is a difference in resolution.
  • Page 26 If the image on the computer display or the i3TOUCH is showing black borders, go to “control panel -> display -> screen resolution”. Choose the FHD (1920*1080) or 4K resolution (depending on I3TOUCH). Then choose duplicate. Now choose “advanced settings”. Choose the tab of your graphical card control panel. In this field you should see the options display, refresh rate, rotation and scaling.

  • Page 27: Calibrating The I3Touch

    As an alternative, choose “projector only” in your display settings and only use the 2nd display (i3TOUCH). If you prefer to use both computer display and i3TOUCH, move on to step 9 before heading to step 8. 8 Calibrating the I3TOUCH Calibrate your i3TOUCH.
  • Page 28 Choose calibration and press on the 9 red circles with your finger (or the i3TOUCH pen to increase accuracy) from the top left side to the bottom right side. This concludes the calibration. Check if your i3TOUCH is calibrated well. If so, the display is ready to be used.
  • Page 29 If you calibrated using the V-sense drivers & windows calibration, if there are no black borders on the PC screen or the i3TOUCH image but still the calibration is not accurate, go to “screen resolution” (see step 7) and choose “extend” instead of duplicate and apply.

  • Page 30: What To Do If Windows Calibration Does Not Start

    Calibrate again with the V-sense drivers and test the result. If the i3TOUCH is still not calibrated fully accurately, the problem might be related to your computer graphical card or its drivers that needs to be upgraded. 10 What to do if windows calibration does not start Sometimes the Windows calibration cannot run because the i3TOUCH is already calibrated with the V-sense driver.
  • Page 31 Follow the on-screen instructions. Tap on the i3TOUCH when the below instructions are shown on the display or press “enter” when you read the instructions on your computer screen only. With this step you identify the i3TOUCH as the touch screen to be used in windows. Finish with “escape”.
  • Page 32 Step. 11 Disabling “USB Selective suspend setting” Some customers experience that touch is lost after 15 minutes. This is because the i3TOUCH touch sensor is feeded by the power supplied from the USB-port of the computer and some computers have “USB selective suspend setting” enabled to save power. Go to Control Panel\All Control Panel Items\Power Options\Edit Plan Settings.
  • Page 33 Step. 12 No touch after installing the driver When the driver was installed but you have no touch, this may be due to: a) The touch sensor being recognized earlier than the display screen at start-up To check this, unplug the USB-cable and reboot your computer. After reboot, when an image is shown on the display, wait 10 extra seconds and plug the USB-cable.
  • Page 34 Go to Control Panel\All Control Panel Items\Power Options. Choose “require a password on wakeup” Choose “change settings that are currently unavailable” Turn off “fast startup” i3TOUCH EXCELLENCE Monitor User Guide...
  • Page 35 Step. 13 What to do if you can’t duplicate your screen If you can’t duplicate your screen, contact your internal ICT support. Some computers have onboard graphics of the motherboard controlling the display of the laptop (e.g. intel HD Graphics 4000) but also have an extra (stronger) graphics card (e.g. Nvidea NVS 5200M) to control (F)HD projectors or displays connected to the computer.
  • Page 36 AUTHORISED DISTRIBUTOR...

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