Troubleshooting - i3TOUCH EXCELLENCE User Manual

Note: do reset this value will be set as default 15. it works on power on status.
Note: the system doesn't allow to "Ping/ Query/ Bulk Query" more than one device at one time.
Note: if your system need "Query" function, please contact engineer. It's a standard function.
4. Cleaning the Monitor
1. Make sure the monitor is turned off.
2. Never spray or pour any liquid directly onto the screen or case (depends on different model).
3. Do not use chemical solvents, alcohol, or any other based to clean the unit or panel.
It may cause permanent damage on the unit or panel.
4. Use a clean, soft, lint-free cloth, or apply a small amount of non-ammonia,
non-alcohol based glass cleanser to achieve maximum cleaning.
5. Disclaimer
The manufacturer assumes no responsibility, and will not be liable of any damage
resulting from non-conforming safety actions or operation, or, cleaning on this product.
The standard of all panels are according to ISO 13406-2 Class II.

6. Troubleshooting

6.1 to verify in advance
Before calling for service, please try following easy and simple steps to verify:
Symptom Check Point
1. No picture Check if the signal cable is firmly seated in the socket.
Check if the Power is ON at the computer
Check if the brightness control is at the appropriate position, not at the minimum.
State the monitor is powered on and the LED of power is GREEN, plug out the VGA cable and plug in again.
16 i3TOUCH EXCELLENCE Monitor User Guide