Panasonic KX-NSX2000 Operating Manual page 178

1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
Initial Display
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
ICD Group: Incoming Call Distribution Group
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
•
The current date/time
•
The ICD Group extension number/name
•
The number of waiting calls
•
The longest waiting time
<Call Log History>
•
The date/time when cleared at last time
•
The total number of received calls
•
The number of overflowed calls
•
The number of unanswered calls
•
The average waiting time of queuing calls
To monitor
Display PT
Off-hook.
178 Operating Manual
ICD Group
739
extension
no.
"EXIT"
ICD Group: Incoming Call Distribution Group
7 3 9
Enter 739.
Monitoring the
Call Status
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
"EXIT" "LOG"
<Display>
Call Log History
<DSS>
Busy Status Monitor
ICD Group
extension no.
C.Tone
Enter ICD Group
extension number.
Monitoring the Call Status
and Log-in/Log-out Status
"SPRVS"
<Display>
Queuing Monitor
<DSS>
"EXIT"
Log-in/Log-out Monitor
On-hook.