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Service
The M2M field service department is ready to support you in following cases:
1. To analyze the root cause of a special defect.
2. To replace defected units within the 12 months warranty period.
3. To perform a mass reflash of the W24.
Who to Contact?
Direct Customer. Use this following email address to contact customer assistance:
n2csfs01@motorola.com
Indirect Customer. Contact your distributor and not Motorola field service department.
Required Query Information
To apply for analysis or replacement of modules within the warranty period, the following
information must be provided:
1. Model.
2. MSN (Motorola Serial Number).
3. Defect/Symptom for every unit (deeper details required for analysis).
4. Requester full information (Name, company, phone, email).
Populate all the above into an excel file and email it to the Field Service Department listed above.
If all the required data will be provided, an RMA will be issued to the customer within one
business day.
The RMA will specify exactly to what destination the customer should send the units to and other
references to be used for follow up.
May 31, 2008
Chapter 5: Support, Service and Troubleshooting
Module Hardware Description
55
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