Motorola SURFBOARD SBV4200 User Manual page 47

Introduction Before You Begin
Problem
Cannot send or receive data
Problems related to unsuccessful
USB driver installation
Home Print
Installation & Configuration
Possible Solutions
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where
the error occurred as described in
If all lights are off except the Standby light, the VoIP cable modem is in Standby mode. Press the Standby button
to reconnect your Internet service.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular
TV channels, your data service will not function.
Check the coaxial cable at the VoIP cable modem and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps in
"Verifying the IP Address in Windows 2000 or XP"
IP address.
Check that the USB or Ethernet cable is properly connected to the
Remove the USB driver. Follow the instructions in one of:
I
"Removing the USB Driver from Windows 98 or Me"
I
"Removing the USB Driver from Windows 2000"
I
"Removing the USB Driver from Windows XP"
X
Exit
Troubleshooting
"Front-Panel Lights and Error Conditions"
"Verifying the IP Address in Windows 95, 98, or Me"
on page 37. Call your cable service provider if you need an
on page 44
on page 48
on page 53
®
42 42 SURFboard SBV4200 VoIP Cable Modem User Guide
FAQ Glossary
on page 43.
on page 36 or
VoIP cable modem and your computer.
License