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User Guide
SBV5120 Series
VoIP Cable Modem

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   Summary of Contents for Motorola SBV5120

  • Page 1 User Guide SBV5120 Series VoIP Cable Modem...
  • Page 2 Place this equipment on a stable surface. • Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. • Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For...
  • Page 3 Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. • Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet. •...
  • Page 4 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 5: Table Of Contents

    Software License ............50 Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 6: Introduction

    Unlike a dial-up modem, your SURFboard VoIP cable modem is always online. Just open your browser and surf! You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or business to the Internet. You can connect: •...
  • Page 7: Top And Front Panel

    (not in use.) Connected and activated, the telephone is on-hook (not in use.) Internet service is blocked because the Standby button was pressed. If this light is on, all other lights are off. SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 8: Rear Panel

    RJ-45 connector. The USB port provides a connection to Reset If you experience a problem, you can push this recessed button to reset the VoIP cable modem (see “Troubleshooting” the VoIP cable modem must find and lock on the appropriate communications channels.
  • Page 9: Precautions

    If a TV is connected to the cable outlet, you may need a 5-900 MHz RF coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. To connect your VoIP cable modem to an Ethernet hub, see the network description in “Cabling for Multiple Users”...
  • Page 10: Signing Up For Service

    Do not open the VoIP cable modem. Refer all service to your cable service provider. Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
  • Page 11: Computer System Requirements

    95, UNIX, or Macintosh computers must use the Ethernet connection. If you use an Ethernet card, it must be installed in your computer before you install the VoIP cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card.
  • Page 12: Installation And Configuration Overview

    Cabling and Startup for a Single User Allow some time (5 to 30 minutes) to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications. Always connect coaxial cable to the wall outlet first.
  • Page 13 USB: Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the VoIP cable modem. Connect the other end to the USB port on your computer. Then perform “Setting Up a USB Driver”...
  • Page 14: Setting Up A Usb Driver

    “Setting Up a USB Driver in Windows XP” When you finish setting up the USB driver, you can continue with The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems connect through Ethernet only.
  • Page 15: Setting Up A Usb Driver In Windows 98

    Setting Up a USB Driver in Windows 98 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC.
  • Page 16 If your computer does not locate the driver, the previous window is displayed again. Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the driver file from the CD-ROM. For the SBV5120, select the NetMotCM.sys file. Click Next. Home...
  • Page 17 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Windows Me”...
  • Page 18 If you have difficulties setting up the USB driver, perform Me” on page 34 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem for information about obtaining warranty service. Home...
  • Page 19: Setting Up A Usb Driver In Windows Me

    Introduction Setting Up a USB Driver in Windows Me Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 20: Setting Up A Usb Driver In Windows 2000

    Introduction Setting Up a USB Driver in Windows 2000 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 21 Be sure “CD-ROM drives” is the only box checked. Click Next. If the Insert Disk window is displayed, be sure the SURFboard VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 8 to 12. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.
  • Page 22 If you have any difficulties setting up the USB driver, perform page 36 and repeat this procedure. Home Print Exit Installation Troubleshooting “Configuring TCP/IP in Windows 2000” “Removing the USB Driver from Windows 2000” SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 23: Setting Up A Usb Driver In Windows Xp

    Introduction Setting Up a USB Driver in Windows XP Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 24: Configuring Tcp/ip

    Configuring TCP/IP The SURFboard VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured for computers). Perform one of the following: •...
  • Page 25: Configuring Tcp/ip In Windows 95, 98, Or Windows Me

    Select the Configuration tab. Verify that TCP/IP is installed for the adapter that will be used to connect to the VoIP cable modem by looking for TCP/IP. If found, TCP/IP is installed. Skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 26 Click OK to accept the TCP/IP settings. Click OK to close the Network window. Click OK when prompted to restart your computer and click OK again. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 27: Configuring Tcp/ip In Windows 2000

    Double-click the Network and Dial-up Connections icon on the Control Panel window. The Network and Dial-up Connections window is displayed: Home Print Exit Installation Troubleshooting “Verifying the IP Address in Windows 95, Windows 98, or SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 28 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: Continue with step 7. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 29 Click OK. The Local Area Connection number Properties window is re-displayed. On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is checked. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 30 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to on page 30. Home Print Exit Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP” SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 31: Configuring Tcp/ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 32 High-speed Internet connections. Skip to step 6. If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 33 Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 34: Verifying The Ip Address

    On the Windows Desktop, click Start. Select Run. The Run window is displayed. Home Print Exit Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP” on page 29 on page 30 SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 35: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Select Run. The Run window is displayed. Type cmd and click OK. Type ipconfig and press ENTER configuration. Home Print Exit Installation Troubleshooting to display your IP configuration. A display, like below, indicates a normal SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 36: Renewing Your Ip Address

    Introduction If an Autoconfiguration IP Address is displayed as in the window below, there is an incorrect connection between your PC and the VoIP cable modem or there are cable network problems. Check: • Your cable connections • Whether you can see cable-TV channels on your television After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address.
  • Page 37: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown. You cannot connect more than one computer to the VoIP cable modem through the USB port. USB cable...
  • Page 38: Ethernet

    Introduction Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem, as shown. Computer Home Print Exit Installation Troubleshooting Cable outlet Coaxial cable SURFboard VoIP cable modem Ethernet cable Ethernet hub...
  • Page 39: Troubleshooting

    If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem. Restarting the cable modem may take 5 to 30 minutes.
  • Page 40: Front-panel Lights And Error Conditions

    The receive channel is lost The send channel is lost The IP registration is lost Connected during a phone call and does not blink, telephone connection is lost. “Top and Front Panel” on page 2. SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 41: Removing The Usb Driver

    On your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. The Network window is displayed: Click the Motorola SURFboard USB Cable Modem and click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list.
  • Page 42 Disconnect the USB cable from your computer or VoIP cable modem. Click Yes to restart your computer. Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the CD-ROM start-up screens.
  • Page 43: Removing The Usb Driver From Windows 2000

    Introduction Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Click Remove Driver to remove the USB driver. After you remove the USB driver, re-install the USB driver on your computer: •...
  • Page 44 Double-click Control Panel. The Control Panel window is displayed: Double-click System to display the System Properties window. On the System Properties window, click the Hardware tab. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 45 Introduction Click Device Manager. The Device Manager window is displayed: On the Device Manager window, double-click Network Adapters. Click the Motorola SURFboard USB VoIP Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. Close the Device Manager window.
  • Page 46 Introduction Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected. Click Remove Driver. After you remove the USB driver, re-install the USB driver following on page 15.
  • Page 47: Removing The Usb Driver From Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to above is displayed, click Performance and Maintenance. Otherwise, skip to step 5. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 48 On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. If a classic view similar to below is displayed, click System to display the System Properties window. Home Print Exit Installation Troubleshooting SBV5120 Series VoIP Cable Modem User Guide Glossary License...
  • Page 49 Click Device Manager to display the Device Manager window. On the Device Manager window, double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. Close the Device Manager window.
  • Page 50 Click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected.
  • Page 51: Contact Us

    For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem. In the United States and Canada, if you need assistance while working with the SURFboard VoIP cable modem and related equipment supplied by Motorola: If you rent or lease your Contact your cable service provider.
  • Page 52: Frequently Asked Questions

    Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems. Your Motorola SURFboard VoIP cable modem is DOCSIS or Euro-DOCSIS certified.
  • Page 53 What do I do if my SURFboard VoIP cable modem stops working? “Troubleshooting” on page 34 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in Home Print...
  • Page 54: Glossary

    The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SURFboard VoIP cable modem. You need to provide the MAC address to your cable service provider.
  • Page 55: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 56 Troubleshooting Glossary License Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013.
  • Page 57 Visit our website at: www.motorola.com 510984-001 2/04 MGBI...

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Sbv5120 series

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