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Motorola SBV5220 User Manual

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Summary of Contents for Motorola SBV5220

  • Page 1 User Guide SBV5220 VoIP Cable Modem...

  • Page 2: Safety And Regulatory Information

    IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT. IMPORTANT SAFETY INSTRUCTIONS: When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
  • Page 3 Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

  • Page 4: Safety Requirements For The Sbv5220 Lithium-Ion Battery

    Ensure that the battery does not receive any strong impacts, such as dropping or striking with a hard object. • At the end of battery life, the SBV5220 battery must be disposed of properly and may need to be recycled. Contact your local recycling center for proper disposal methods.

  • Page 5: Important Voip Service Information

    There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.

  • Page 6: Fcc Declaration Of Conformity

    According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions Business, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.

  • Page 7: Regulatory, Safety, Software License, And Warranty Information Card

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 8: Table Of Contents

    Safety Requirements for the SBV5220 Lithium-Ion Battery ........
  • Page 9 Running the Motorola USB Driver Removal Utility ........

  • Page 10: Introduction

    You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or business to the Internet. You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5220 VoIP cable modem •...

  • Page 11: Telephone Features Supported By The Sbv5220

    Introduction Telephone Features Supported by the SBV5220 The SBV5220 supports the telephone features listed below. Some features listed may not be available on your telephone. Feature availability may also be determined by your telephone service provider. • Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to the telephone equipment is made with a standard RJ-11 jack and plug.

  • Page 12: Top And Front Panel

    This light does not flash. During normal operation, the Power, DS, US, and Online lights are on and the Link light flashes when the VoIP cable modem is transferring data. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting VoIP cable modem powered on.

  • Page 13: Rear Panel

    “Troubleshooting” the VoIP cable modem must find and lock on the appropriate communications channels. CABLE Provides the connection to the SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting equipped computers. on page 40). Resetting may take some time (5 to 30 minutes) because coaxial cable (coax) outlet.

  • Page 14: Before You Begin

    Connects the telephone to the cable system to provide telephone service Contains the User Guide and USB drivers Provides standby power for your SBV5220 (one each). The SBV5220 has the capability to accommodate two standby batteries. For additional standby batteries, contact your service provider.

  • Page 15: Precautions

    Caution Contact your cable provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...

  • Page 16: Signing Up For Service

    Are there any files I need to download • Do I need a user name or password to access the Internet or use e-mail? SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting MAC address printed on the bar code label marked HFC MAC ID...

  • Page 17: Computer System Requirements

    98, Windows connection. If you use an Ethernet card, it must be installed in your computer before you install your SBV5220 VoIP cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card. USB Connection You can use the USB connection with any PC running Windows ®...

  • Page 18: Battery Installation

    Before you begin the installation, you must first install the battery in your VoIP cable modem. Please read Requirements for the SBV5220 Lithium-Ion Battery” Place the SBV5220 on its side and remove the battery cover on the bottom. Battery Installation Slide the battery into the battery compartment until it is fully seated.

  • Page 19: Installation And Configuration

    Cabling and Startup for a Single User Allow some time (5 to 30 minutes) to power up the first time because the Motorola VoIP cable modem must find and lock on the appropriate channels for communications. To electrical outlet (step 4) Be sure your computer is on and the Motorola VoIP cable modem is unplugged.
  • Page 20 Setting Up a USB Driver USB port on the Motorola VoIP cable modem. Connect the other end to the USB port on your PC. Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet connector on the Motorola VoIP cable modem.

  • Page 21: Setting Up A Usb Driver

    The Motorola VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Caution! Be sure the SBV5220 VoIP Cable Modem CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable. SBV5220 VoIP Cable Modem User Guide...

  • Page 22: Setting Up A Usb Driver In Windows 98 Second Edition

    Insert the SBV5220 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Motorola VoIP cable modem to the PC. Connect the Motorola VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User”...
  • Page 23 Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file from the CD-ROM. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 24 Select The updated driver... and click Next. If this window is not displayed, verify that the SBV5220 VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 Second Edition or Windows Me”...
  • Page 25 Edition or Windows Me” on page 42 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your Motorola VoIP cable modem for information about obtaining warranty service.

  • Page 26: Setting Up A Usb Driver In Windows 2000

    Insert the SBV5220 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Motorola VoIP cable modem to the PC. Connect the Motorola VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User”...
  • Page 27 Click Next. The following window is displayed: Click Next. If the Insert Disk window is displayed, be sure the SBV5220 VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.
  • Page 28 When you finish setting up the USB driver, you can continue with page 25. If you have any difficulties setting up the USB driver, perform page 43 and repeat this procedure. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting “Configuring TCP/IP in Windows 2000”...

  • Page 29: Setting Up A Usb Driver In Windows Me

    Insert the SBV5220 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Motorola VoIP cable modem to the PC. Connect the Motorola VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User”...

  • Page 30: Setting Up A Usb Driver In Windows Xp

    Insert the SBV5220 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Motorola VoIP cable modem to the PC. Connect the Motorola VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User”...

  • Page 31: Configuring Tcp/Ip

    Select the Configuration tab. Verify that TCP/IP is installed for the adapter that will be used to connect to the Motorola VoIP cable modem by looking for TCP/IP. If found, TCP/IP is installed. Skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 32 Introduction Select the adapter to be used for the SBV5220 VoIP cable modem connection and then click Add. The Select Network Component Type window is displayed: Select the Protocol option and click Add. The Select Network Protocol window is displayed: Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window.
  • Page 33 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Edition, or Windows Me” on page 32. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 98, Windows 98 Second...

  • Page 34: Configuring Tcp/Ip In Windows 2000

    Double-click the Network and Dial-up Connections icon on the Control Panel window. The Network and Dial-up Connections window is displayed: Double-click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed: SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 35 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 36 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to on page 33. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 37: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 38 On the Network and Internet Connections window, click Network Connections to display the LAN or high-speed Internet connections. Skip to step 6. If a Classic view similar to below is displayed, click Network Connections to display the LAN or high-speed Internet connections. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 39 Right-click your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 40 Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 33. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 41: Verifying The Ip Address

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting on page 33...

  • Page 42: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Type ipconfig and press ENTER configuration: If an Autoconfiguration IP Address is displayed as in the window below, there is an incorrect connection between your PC and the Motorola VoIP cable modem or there are cable network problems. Check: • Your cable connections •...

  • Page 43: Renewing Your Ip Address

    Windows. ENTER If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting . If a valid IP address is displayed as shown, Internet access should...

  • Page 44: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown. You cannot connect more than one computer to the Motorola VoIP cable modem through the USB port.

  • Page 45: Ethernet

    Introduction Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5220 Motorola VoIP cable modem, as shown. Computer SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting Cable outlet Coaxial cable Motorola VoIP cable modem...

  • Page 46: Wall Mounting The Sbv5220

    Follow all local standards for installing a network interface unit/network interface device (NIU/NID). If possible, mount the SBV5220 to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary, for example, if you must mount the unit on drywall.
  • Page 47 Note: Example above for mounting SBV5220 on a wood surface. Place the SBV5220 so the keyholes are above the mounting screws. Slide the SBV5220 down so it stops against the top of the keyhole opening. SBV5220 VoIP Cable Modem User Guide...

  • Page 48: Wall Mounting Template

    You can print this page to use as a wall mounting template. Be sure you print it at 100% scale. Page scaling should be set to None (100%). Measure the printed template with a ruler to ensure that it is the correct size SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...

  • Page 49: Troubleshooting

    If your telephone requires external power, check the AC power connection for your telephone. • Check the coaxial cable on the SBV5220 and the electrical outlet. Hand-tighten the cable connectors if necessary. • Check the lights on the front panel. Make sure the green power light is on. If it is not, check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem.

  • Page 50: Front-Panel Lights And Error Conditions

    If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider. For more information about the lights, see SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...

  • Page 51: Removing The Usb Driver From Windows 98 Second Edition Or Windows Me

    In Windows Me, the My Network Places icon The Network window is displayed: Although your Motorola VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Click the Motorola SURFboard USB Cable Modem and click Remove. The Network window no longer...

  • Page 52: Removing The Usb Driver From Windows 2000

    Disconnect the USB cable from your computer or VoIP cable modem. Click Yes to restart your computer. Perform “Running the Motorola USB Driver Removal Utility” Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings.
  • Page 53 Introduction Click the Hardware tab: Click Device Manager to display the Device Manager window: Although your Motorola VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network Adapters.

  • Page 54: Removing The Usb Driver From Windows Xp

    On the Windows desktop, click Start to display the Start window shown. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 55 Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. If a Classic view similar to the following is displayed, click System to display the System Properties window: SBV5220 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 56 Click the Hardware tab to display the Hardware page: Click Device Manager to display the Device Manager window: Although your Motorola VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

  • Page 57: Running The Motorola Usb Driver Removal Utility

    “Removing the USB Driver from Windows XP” To run the Motorola USB Driver Removal Utility: Insert the SBV5220 VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
  • Page 58 The following window displays when the USB driver has been successfully removed: Click Exit to exit the Motorola USB Driver Removal Utility. You can click Details to display informational messages about the files that were found and deleted, similar to the ones shown.

  • Page 59: Contact Us

    Introduction Contact Us If you need assistance while working with the Motorola VoIP cable modem, contact your cable provider. For more information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the Motorola VoIP cable modem.
  • Page 60 What type of technical support is available? For questions about your Internet service, connection, or VoIP cable modem, contact your cable provider. What do I do if my Motorola VoIP cable modem stops working? “Troubleshooting” on page 40 provides tips to diagnose problems and simple solutions. If you continue to...

  • Page 61: Glossary

    The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your Motorola VoIP cable modem. You need to provide the MAC address to your cable provider.
  • Page 62 Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and VoIP cable modems. When you connect your Motorola VoIP cable modem to the USB port, Windows 98 Second Edition and later versions automatically recognize the VoIP cable modem.

  • Page 63: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 64 Visit our website at: www.motorola.com 526781-001 2/06...

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