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Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM Installation Manual

4-line digital voice modem
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Installation Guide
SBV5322 SURFboard
4-Line Digital Voice Modem
Note to CATV System Installers
This reminder is provided to call the CATV system installer's attention to Section 820.93
of the National Electric Code, which provides guidelines for proper grounding and, in
particular, specifies that the coaxial cable shield shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.
®
i —
SBV5322 SURFboard Digital Voice Modem

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Summary of Contents for Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM

  • Page 1 4-Line Digital Voice Modem Note to CATV System Installers This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the coaxial cable shield shall be connected to the grounding i —...
  • Page 2 Incorporated. All other product or service names are the property of their respective owners. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Important Safety Instructions

    • Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
  • Page 4 Do not use the telephone to report a gas leak in the vicinity of the leak. • CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL listed or CSA certified telecommunication line cord, or national equivalent.
  • Page 5 Do not store the battery close to metal objects. • If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into your eye, do not rub the eye. Rinse with water and immediately seek medical care.
  • Page 6 Before installation, the battery should not be subjected to temperatures below –10 ºC or above 60 ºC (14 ºF to 140 ºF). After initial customer usage (initially charged above shipping charge state), the battery should not be subjected to temperatures outside the operating temperature range: —...

  • Page 7: Regulatory Information

    Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards.

  • Page 8: International Declaration Of Conformity

    International Declaration of Conformity Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. declare under our sole responsibility that the SBV5322 to which the declaration relates is in conformity with one or more of the following standards: EN55022 EN55024 EN60950-1 EN61000-3-2 EN61000-3-3...

  • Page 9: Table Of Contents

    IMPORTANT SAFETY INSTRUCTIONS ........

  • Page 10: Introduction

    Introduction The Motorola SBV5322 SURFboard 4-Line Digital Voice Modem provides high-speed access to the Internet and other online services, and VoIP connections for up to four telephone lines. SBV5322 4-Line Digital Voice Modem Your SBV5322 transmits and receives data much faster than traditional dial-up or DSL (digital subscriber line) modems.

  • Page 11: Sbv5322 Telephone Features

    Feature availability may also be determined by your telephone service provider. • Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to the telephone equipment is made with a standard RJ-11 jack and plug. • Re-dial number •...

  • Page 12: Top And Front Panel

    Online Scanning for a network connection Startup process completed Link Transmitting or receiving data A device, such as a computer or hub, is connected to the Ethernet connector on the back panel Telephone 1 Telephone 2 Connected and activated...

  • Page 13: Rear Panel

    (see “Front-Panel Lights and Error Conditions” on page 28). Resetting may take some time (5 to 30 minutes) because the digital voice modem must find and lock on the appropriate communications channels. ETHERNET Provides the connection to Ethernet-equipped computers using a cable terminated with an RJ-45 connector.

  • Page 14: Before You Begin

    You will need 75-ohm coaxial cable with F-type connectors to connect your digital voice modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 1 GHz RF splitter and a total of three coaxial cables to connect both the TV and the digital voice modem.
  • Page 15 Do not open the digital voice modem. Refer all service to your cable provider. Wipe the digital voice modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

  • Page 16: Signing Up For Service

    To activate your service, call your local cable provider. To receive data service, you need to provide the MAC address printed on the bar code label marked HFC MAC ID on the back of the cable modem. You can record it here:...

  • Page 17: Computer System Requirements

    10Base-T or 10/100Base-T Ethernet card. If you use an Ethernet card, it must be installed in your computer before you install your digital voice modem. If it is not installed, follow the installation instructions provided with your Ethernet card.

  • Page 18: Installation

    Place the SBV5322 on its side and remove the battery cover on the bottom. Slide the battery into the battery compartment until it is fully seated. The battery is keyed so that it cannot be installed incorrectly. Make sure that the pull-tab on the battery is accessible and does not prevent the battery cover from closing properly.

  • Page 19: Installation And Configuration

    Cabling and Startup for a Single User Allow some time (5 to 30 minutes) to power up the first time because the SURFboard Digital Voice Modem must find and lock on the appropriate channels for communications. Step 3...
  • Page 20 Installation Connect the DC power connector to the SURFboard Digital Voice Modem. Plug the AC power cord into the connector on the digital voice modem and an AC electrical outlet. This turns on the SURFboard Digital Voice Modem. You do not need to unplug it when not in use.

  • Page 21: Configuring Tcp/Ip

    The SURFboard Digital Voice Modem contains all required software. You do not need to configure the digital voice modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers). Perform one of the following: •...

  • Page 22: Configuring Tcp/Ip In Windows 2000

    Settings window is displayed:. In the steps that follow, a connection number such as 1, 2, or 3 is a reference displayed on PCs with multiple network interfaces. PCs having only one network interface may display only the label Local Area Connection.
  • Page 23 Click Properties. The Local Area Connection Properties window is displayed: If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: 14 —...
  • Page 24 Installation Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection...
  • Page 25 Click OK to accept the TCP/IP settings. Click OK to close the Local Area Connection Properties window. number Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Your Windows OS”...

  • Page 26: Configuring Tcp/Ip In Windows Xp

    Start Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. 17 —...
  • Page 27 On the Network and Internet Connections window, click Network Connections to display the LAN or high-speed Internet connections. Skip to step 6. If a Classic view similar to below is displayed, click Network Connections to display the LAN or high-speed Internet connections.
  • Page 28 Installation Right-click your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: 19 — SBV5322 SURFboard Digital Voice Modem...

  • Page 29: Verifying The Ip Address

    Installation Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window: Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK to accept the TCP/IP settings. Click OK to close the TCP/IP Properties window.

  • Page 30: Verifying The Ip Address In Your Windows Os

    Type ipconfig and press Enter to display your IP configuration. A display similar to the one shown below indicates a normal configuration: If an Autoconfiguration IP Address is displayed as in the window below, there is either an incorrect connection between your PC and the digital voice modem or cable network problems.

  • Page 31: Renewing Your Ip Address

    Select Run. The Run window is displayed. Type cmd and click OK. Type ipconfig /renew and press Enter. If a valid IP address is displayed, as shown below, Internet access should be available. Type exit and press Enter to return to Windows.

  • Page 32: Cabling For Multiple Users

    Cabling for Multiple Users The SURFboard Digital Voice Modem supports several multiple-user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 31 computers. Not all service providers support multiple-user service. For information about multiple-user service, contact your cable provider.

  • Page 33: Wall Mounting The Sbv5322

    If necessary, install an anchor in each hole. Use M4 x 38 mm (#8 x 1 1/2 inch) screws with a flat underside and maximum screw head diameter of 9.0 mm (0.35 inches) to mount the SBV5322.
  • Page 34 Installation Screw in each screw until the head protrudes from the wall, as shown below: — There must be at least 2.5 mm (.10 inches) between the wall and the underside of the screw head. 9.0 mm (.35 inches) maximum 3.5 mm (.137 inches).

  • Page 35: Wall Mounting Template

    You can print this page to use as a wall mounting template. Be sure you print it at 100% scale. Page scaling should be set to None (100%). Measure the printed template with a ruler to ensure that it is the correct size.

  • Page 36: Troubleshooting

    Resetting the digital voice modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions”...

  • Page 37: Front-Panel Lights And Error Conditions

    What is high-speed cable Internet access? Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.
  • Page 38 Can I still watch cable TV while using my digital voice modem? Yes, your cable TV line can carry the TV signal while you surf the Internet and talk on the phone. If I have a digital voice modem, can I still use my old 28.8 Kbps or 56 Kbps modem? Yes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for...

  • Page 39: Glossary

    To copy a file from one computer to another. You can use the Internet to download files from a server to your home PC. A DOCSIS digital voice modem downloads its configuration from a server during start-up.
  • Page 40 Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data packets on shared lines.

  • Page 41: Software License

    TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
  • Page 42 Motorola’s rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
  • Page 43 Visit our website at: www.motorola.com 540846-001-a 10/07...

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Sbv5322 surfboard digital voice modem - annexe 1

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