Potterton Promax HE Store Range User's Manual And Important Warranty Information page 16

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Serial Number
Date of Installation
Installer Details (name, address and contact number(s)
All descriptions and illustrations provided in this leaflet have been
carefully prepared but we reserve the right to make changes and
improvements in our products which may affect the accuracy of
the information contained in this leaflet. All goods are sold subject
to our standard Conditions of Sale which are available on request.
PO TT E RTON
A T r a d i n g D i v i si o n o f B a x i H e at ing U K Lt d ( 3 87 9 15 6)
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe
© Baxi Heating UK Ltd 2013
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form
supplied with the boiler or simply call heateam, the service of Baxi
Heating UK Ltd on 0800 731 1599.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe
and high quality repair service supported by our dedicated national
network of highly skilled engineers. If your installer can't resolve the
problem for you, we will do everything we can to get an engineer out to
you as quickly as possible. Nothing in this warranty will affect your
statutory consumer rights.
What you need to do if you experience a problem with your heating
system or the operation of the boiler
You should always contact your installer first, because the fault may not
be related to the boiler. If your installer confirms that the fault is within
the boiler itself and he/she can't repair it, our friendly customer service
team is on hand to help. Simply call our service division heateam on
0844 871 1560 to book an engineer visit or for any general advice that
you may need. Our contact centre is open Monday to Friday 8am -
6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas
Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty
from manufacture.
Free of charge replacement of the complete unit provided always that
the failure is related to a manufacturing fault that cannot be repaired or
is uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven't been installed and commissioned
properly, and as set out in the installation instructions (this includes the
need to flush the system effectively and add a suitable corrosion
inhibitor).
Any damage caused by hard water scale deposits and/or aggressive
water resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the
property.
Installations within commercial settings for which this boiler was not
designed.
Reimbursement of any third party repair or replacement costs that we
haven't been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business
losses, stress and inconvenience) arising from a production breakdown,
including repair delays caused by factors outside our reasonable
control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family
can continue to enjoy heating and hot water comfort. To arrange an
annual service from one of our Baxi Heating UK Ltd heating experts,
please call 0844 871 1545.
Publication No.
5120009 - Iss. 4
- 1/13