Roadside Emergencies - Ford F-650 Owner's Manual

Roadside Emergencies

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty and is not applicable to vehicles
sold in Canada. The service is available:
• 24–hours, seven days a week
• for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles)
Roadside assistance covers:
• battery jump start.
• lock out assistance (key replacement is customer responsibility).
• towing – Ford/Mercury/Lincoln eligible vehicle towed to the nearest
authorized dealer within 35 miles (56.3 km) of the disablement
location or to the nearest authorized dealer. If a member requests to
be towed to the nearest authorized dealer more than 35 miles
(56.3 km) from the disablement location, the member shall be
responsible for any mileage costs in excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled Eligible Vehicles
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
Roadside services.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner Guide
portfolio in the glove compartment.
To receive roadside assistance in the United States, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford reimburses
a reasonable amount. To obtain information about reimbursement, call
1-800-241-3673.
152
2012 F-650/750 (f67)
Supplement, 2nd Printing
USA (fus)