Troubleshooting Table - FireplaceXtrordinair 36DV-AR Owner's Manual

Problem:
Pilot Will Not Light
Main Burners Will Not
Start
Remote Control Does
Not Work
Thermostat Does Not
Work
Fireplace Will Not
Distribute Heat
Pilot Goes Out Once A
Month Or More
Flames Are Too Blue
Flames Are Too Short
(Under 6")
Thin Layer of Soot
Covers the Glass
Possible Cause:
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote is too far away from the fireplace
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
The fireplace is not getting electricity
The fireplace is not up to temperature
The gas supply has been shut off
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The logs or coals are placed incorrectly
Improper air shutter adjustment
T
ROUBLESHOOTING
Don't Call for Service
Until You:
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the fireplace
See the remote control instructions
See the remote control instructions
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Check the breaker switch
See "Operating Your Fireplace"
Keep the gas supply turned on
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
See "Log Set Installation and Removal"
Adjust Air Shutter - contact your dealer
P 33
AGE