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32
Troubleshooting Table
Problem:
Main Burners Will
Not Start
Appliance Beeps
Thermostat Does
Not Work
Blower Does Not
Work
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Comfort Control
Does not Work
Thin Layer of Soot
Covers the Glass
Accent Light Does
Not Work
Location of fuses (3 amp):
© Travis Industries
Maintenance
Possible Cause:
The battery box switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Heater beeps once:
The heater beeps once whenever a button on the
remote is pressed
Heater beeps twice:
The heater beeps twice whenever a button on the
remote is pressed
The battery box switch is turned to "OFF"
The thermostat is set too low
The fireplace is not getting electricity
The fireplace has not been on long enough ..........
The blower fuse may be blown
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The AA batteries may be dead
The logs or coals are placed incorrectly
Improper air shutter adjustment
The bulb may be burned out. ................................
The accent light fuse may be blown. .....................
3/30/2021 - 1485
Don't Call for Service
Until You:
Turn the battery box switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
THIS IS NORMAL
The power backup batteries are low.
Replace the 4 AA batteries in the battery
box (see page 15).
Turn the battery box switch to "ON"
Check thermostat
Check the breaker switch
Let the fireplace burn for 5 minutes
Replace the fuse. See fuse location below.
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Replace the AA batteries (see page 15)
See "Media (logs or stones) Installation"
Adjust Air Shutter - contact your dealer
See "Accent Light Replacement"
Replace the fuse. See fuse location below.
864 GSR2 40k Owners
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