Troubleshooting Table - FireplaceXtrordinair ProBuilder 24 CF GSB2 Owner's Manual

Troubleshooting Table

Problem:
Pilot Will Not Light
Main Burners Will
Not Start
Optional Remote
Control Does Not
Work
Heater Will Not
Distribute Heat
Optional Blower
Does Not Turn On
Pilot Goes Out
Intermittently
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Thin Layer of Soot
Covers the Glass
© Travis Industries
Maintenance
Possible Cause:
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote is too far away from the heater
The remote control receiver is turned "Off"
Remote or receiver batteries are dead
The heater is not up to temperature
The heater is not up to temperature
The heater is not getting electricity
The blower is set to off
The gas supply has been shut off
The heater has just been started
Improper air shutter adjustment
The flame height may be turned too low
The logs or coals are placed incorrectly
Improper air shutter adjustment
4/22/21 - 1514
Don't Call for Service
Until You:
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
This is normal – allow 5 to 20 minutes for
heater to reach operating temperature.
The blower will turn on once the heater is
up to temperature (5 to 20 minutes).
Check the breaker switch.
Check the blower knob.
Keep the gas supply turned on
This is normal - see "Starting the Heater
for the First Time"
Adjust Air Shutter - contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
PB 24 CF GSB2 Operation
21