Elo Touch Solutions X Series User Manual

15", 17", 19" all-in-one touchcomputer

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USER  MANUAL  
Elo  Touch  Solutions    
15"  X-­Series  Rev.  A  All-­in-­One  Touchcomputer  
17"  X-­Series  Rev.  A  All-­in-­One  Touchcomputer  
20"  X-­Series  Rev.  A  All-­in-­One  Touchcomputer
SW602213  Rev.  B
 
 
 
   
 
 
 
User  Manual:  X-­Series  Rev   A   A iO  Touchcomputer  
SW602213  Rev  B,  Page  1  of  53
 
 

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Summary of Contents for Elo Touch Solutions X Series

  • Page 1             USER  MANUAL   Elo  Touch  Solutions     15”  X-­Series  Rev.  A  All-­in-­One  Touchcomputer   17”  X-­Series  Rev.  A  All-­in-­One  Touchcomputer     20”  X-­Series  Rev.  A  All-­in-­One  Touchcomputer   SW602213  Rev.  B  ...
  • Page 2     Copyright  ©  2015  Elo  Touch  Solutions,  Inc.  All  Rights  Reserved. No  part  of  this  publication  may  be  reproduced,  transmitted,  transcribed,  stored  in  a  retrieval  system,  or   translated  into  any  language  or  computer  language,  in  any  form  or  by  any  means,  including,  but  not   limited  to,  electronic,  magnetic,  optical,  chemical,  manual,  or  otherwise  without  prior  written  permission  ...
  • Page 3: Table Of Contents

      Table  of  Contents     Read  this  first   ......................  4   Chapter  1:  Product  Overview   ..................   6   Product  Description   ................  6   Precautions   ..................  6   X-­Series  Layout  ...
  • Page 4: Read  This  First

      Read  this  first   Before  using  the  X-­Series   A ll-­In-­One  touchcomputer,  read  the  important  safety  and  handling   information  (this  section),  Safety  &  Maintenance  (Chapter  6),  Regulatory  Notice  (Chapter  7),   and  the  Warranty  Information  (Chapter  8)  chapters  in  this  user  manual.      ...
  • Page 5 Protect  your  data  and  software:   Do  not  delete  or  change  the  name  of  files  or  directories  that  were  not  created  by  you;;  as  this   may  prevent  the  X-­Series  software  from  operating  properly.   Be  aware  that  accessing  network  resources  can  render  your  X-­Series  vulnerable  to  computer   viruses,  hackers,  spyware,  and  other  malicious  activities  that  might  damage  your  X-­Series,  ...
  • Page 6: Chapter  1:  Product  Overview

    Chapter  1:  Product  Overview   This  chapter  provides  an  overview  of  the  new  Elo  Touch  Solutions  X-­Series,  including  the   locations  of  the  connectors  and  controls,  X-­Series  features,  accessories,  specifications,  and   operating  environment.   Product  Description   The  new  Elo   A ll-­in-­One  Touchcomputers  X-­Series  combines  Elo  Touch  Solutions  reliable   performance  with  the  latest  developments  in  touchscreen  technology  and  display  design.
  • Page 7: Series  Layout

    X-­Series  Layout   ESY X-Series 15/17X Models Figure  1.  X-­Series  15/17X  front  view  (left),  clerk  right  side  view  (middle),  and  back  view  (right)     Figure  2.  X-­Series  15/17X  back  view  (up)  and  rear  IO  view  (down)   User  Manual:  X-­Series  Rev   A     AiO  Touchcomputer    ...
  • Page 8 ESY X-Series 20X Models   Figure  3.  X-­Series  20X  front  view  (left),  clerk  right  side  view  (middle),  and  back  view  (right)     Figure  4.  X-­Series  20X  back  view  (up)  and  rear  IO  view  (down)       User  Manual:  X-­Series  Rev   A     AiO  Touchcomputer    ...
  • Page 9 1   Display  w/Touch  SRN   12   +24V  Powered  USB  Port  (X3/X5/X7  only)   2   Speaker  (built-­in)   13   Serial  Port  (COM1/RS-­232)   3   Front  OSD  Control  Buttons   14   VGA  Output  (D-­Sub)   4   Wireless  indicator  LED  ...
  • Page 10   7.   Cable  cover   Open  the  back  cable  cover  to  access  the  system  IO  function  ports.       8.   Expansion  Module  (Optional)   The  expansion  module  is  an  option  kit  for  additional  functions  of  X-­Series.  Pls  reference  the    ...
  • Page 11: Series  Expansion  Module  (Optional  Accessory)  Layout

    18.   S erial  Port  (COM2/RJ-­45)     The  serial  port  is  a  native  RS-­232  specification  for  RJ-­45  interface  connection.   19.   A udio  port  (Line-­out)     The  audio  port  is  design  for  headphones  (Line-­out)  can  be  connected  to  the  X-­Series  system.  ...
  • Page 12       1   Expansion  Module   4   +12V  Powered  USB  Port  (Green)   2   Serial  Port  (COM3/COM4)   5   Cash  Drawer  Port   3   Ethernet  LAN  Port     -­     1.   Expansion  Module   The  expansion  module  is  an  optional  kit  for  X-­Series  touchcomputer.
  • Page 13     b.   Cash  Drawer  +12V/+24V  selection   For  X2  series  configuration:  Enter  BIOS  Setting  menuàAdvancedàI/O  Settingà  Cash   Drawer  Voltage  à  12V  or  24V       For  X3/5/7  series  configuration:  Enter  BIOS  Setting  menuàAdvancedàNTC6106D   Super  IO  Configurationà  Cash  Drawer  Voltage  à  12V  or  24V    ...
  • Page 14: Chapter  2:  Getting  Started

    Chapter  2:  Getting  Started   Unpacking  the  X-­Series  Touchcomputer   To  unpack  the  X-­Series:   1.   O pen  the  box.   2.   C heck  that  the  following  items  are  present  and  in  good  condition:   •  X-­Series  system  unit.   •...
  • Page 15: Adjusting  The  X-­Series  Display  Title

    Adjusting  the  X-­Series  Display  Title   The  X-­Series  all-­in-­one  touchcomputer  has  two  title  positions  for  different  scenario  to  use.  It  can   through  the  two  screws  of  the  stand  bottom  to  adjust  the  low  and  high  position.  The  title  adjust   is  shown  as  below.
  • Page 16   •   X -­Series  17-­inch  Display  Title  Adjustment.       •   X -­Series  20-­inch  Display  Title  Adjustment.                 User  Manual:  X-­Series  Rev   A     AiO  Touchcomputer    ...
  • Page 17: Touchscreen  Calibrating

    Touchscreen  Calibrating     The  touchscreen  is  pre-­calibrated  for  accurate  touch  response.     If  for  any  reason  the  touchscreen  needs  to  be  recalibrated,  double-­click  the  Elo   A lignment   shortcut  on  the  system  desktop  (for  Windows  7/8.1)   This  launches  the  calibration  program.
  • Page 18: Chapter  3:  Operation

      Chapter  3:  Operation     General  Information     This  chapter  describes  how  to  utilize  the  front  OSD  control  buttons,  I/O  panel,  and  other  unique   features  that  Elo   A ll-­in-­One  Touchcomputer  provide.   All  adjustments  made  to  the  brightness  and  volume  controls  are  automatically  saved.  User   settings  remain  unchanged  after  powering  off/on  or  in  the  case  of  a  power  failure.
  • Page 19: Functionality  -  Power  Led

    L.E.D.  Functionality  –  POWER  LED     The  X-­Series  has  a  Power  LED  indicating  the  state  of  the  touchcomputer.  The  table  below   shows  LED  state  and  corresponding  color.   LED  Color  to  Observer   State   Off   No  input  power  —  Off  mode   Red  ...
  • Page 20: Functionality  -  Ethernet  Lan  Led

    L.E.D.  Functionality  –  Ethernet  LAN  LED     LAN  Speed  State   LAN  LED  Status   10Mbps   No  Color   100Mbps   Orange  Color   1Gbps   Green  Color   Activity  State   ACT  LED  Status   No  Link   No  Color  ...
  • Page 21: Setting  Up  The  Operating  System

    Setting  Up  the  Operating  System   If  configured  with  an  operating  system,  the  initial  setup  of  the  operating  system  takes   approximately  5-­10  minutes.   A dditional  time  may  be  needed  depending  on  touchcomputer   hardware  configurations  and  connected  devices.     To  set  up  the  Microsoft®...
  • Page 22 4.   Select  either  Restore  OS  32bit  or  Restore  OS  64bit  depending  on  your  OS   environment.     5.   The  following  User  Interface  (UI)  will  be  presented:         User  Manual:  X-­Series  Rev   A     AiO  Touchcomputer    ...
  • Page 23   6.   Select  Inject  Language  and  the  following  UI  will  be  presented.       7.   Click  the  drop-­down  list  and  select  the  preference  language.   8.   Click  Inject  Selected  Language   9.   While  the  injecting  process  is  performing,  DO  NOT  use  your  keyboard  or  mouse   during  this  time.
  • Page 24: Creating  The  Recovery  Flash  Drive

    Creating  the  Recovery  Flash  Drive   All  POSReady  7  and  Windows  8.1  touchcomputers  come  with  the  built-­in  Elo  Restore  Utility  on   the  Windows  Desktop.  The  utility  is  able  to  create  a  recovery  flash  drive  based  on  the  operating   system  you  purchased.
  • Page 25 LOST  DURING  THIS  PROCESS.     5.   Click  “Create  Restore  Media”  to  proceed.  This  step  will  take  10-­20  minutes   depending  on  your  system  configurations  and  flash  drive  performance.     6.   Once  the  message  says  “Creation  Restore  Media  success…”,  please  remove  the   flash  drive  and  click  “Exit”...
  • Page 26 8.   When  the  following  UI  is  presented,  click  “Install  Recovery  Solution”  button.     9.   Follow  the  on-­screen  instructions  to  complete  the  installation  process  and  then  exit   the  program.     Note:  All  data  is  deleted  during  the  recovery  process.  The  user  must  back  up  files  when   necessary.
  • Page 27: Recovering  The  Operating  System

    Recovering  the  Operating  System   If  for  any  reason  the  touchcomputer’s  operating  system  needs  to  be  recovered  TO  FACTORY   SETTINGS,  you  can  recover  your  system  by  following  procedures  below.  PLEASE  NOTE   THAT  ALL  CUSTOMER  SETTINGS  AND  DATA  WILL  BE  LOST  DURING  THIS  PROCESS.   Please  be  sure  to  completely  backup  all  of  your  data,  settings,  and  customer-­installed  software  ...
  • Page 28 5.   The  following  User  Interface  (UI)  will  be  presented:     6.   Select  Restore  OS.  System  will  test  your  hardware  automatically.  Once  the  process   completes,  click  Start  button  to  perform  the  system  recovery  function.        ...
  • Page 29 7.   The  following  process  will  reformat  the  primary  hard  drive.  Please  back  up  your  data   before  performing  the  recovery  process.       8.   Once  completed,  click  the  Close  button.  The  system  will  return  to  the  main  menu  of  the   Elo  Recovery  Solution.
  • Page 30: Chapter  4:  Options  And  Upgrades

    Chapter  4:  Options  and  Upgrades   Adding  Optional  Upgrades   The  X-­Series  had  quality  below  optional  upgrades  material  for  different  or  additional   requirement  to  the  system  unit.  To  add  the  optional  upgrades,  the  complete  installation  and   setup  instructions  are  provided  with  the  field-­installable  kits.   •...
  • Page 31 •   POLE  MOUNT  STAND  KIT  (E038989)   -­   The  Pole  Mount  Stand  support  7”~15”  customer  display  and  different  portable   devices  w/VSESA  mount  (75x75mm)  spec.   •   WALL  MOUNT  KIT  (E143088)   -­   The  WALL  MOUNT  KIT  is  design  for  system  can  be  mounted  at  wall  through  two   mental  frames.
  • Page 32   FPR  allocation  on  X-­Series     Testing  the  FPR   Double-­click  the  Fingerprint  Reader  Test  icon  to  start  the  test  application.     1.   Place  your  finger  on  the  fingerprint  reader  sensor  and  verify  that  the  image  of  your   2.
  • Page 33 Magnetic  Stripe  Reader  KIT  (E001002)   You  can  add  a  magnetic  stripe  reader  (MSR)  to  the  X-­Series  touchcomputer  to  any  of  the  three   mounting  locations  located  on  the  display  head  top,  left,  and  right.  Software  application  and   drivers  can  be  found  in  the  following  directory  or  on  www.elotouch.com       C:\EloTouchSolutions\Peripherals  ...
  • Page 34 MSR  allocation  on  X-­Series       Testing  the  MSR     Testing  in  USB  MSR  Keyboard  (KB)  Emulation  Mode 1.   Open  the  Notepad  application  (click  Start  >  Accessories  >  Notepad).   2.   S lide  the  card  through  the  MSR  and  verify  that  the  data  is  displayed  in  the  application  window.    ...
  • Page 35   2.   Slide  a  card  through  the  MSR  and  verify  that  the  data  is  displayed  in  the  application  window.       3.   If  the  card  ID  appears  in  the  Reader  Output  window,  the  reader  is  functioning.      ...
  • Page 36 Feature   Spec  Description   Display  Type   Vacuum  Fluorescent  Display  (VFD)   Display  Color   Blue  Green   Character  font   5  x  7  dot  matrix,  cursor   Character  Size   9.2(W)  x  5.5(H)  mm   Character  Number   20  x  2  ...
  • Page 37 Near  Field  Communication  KIT  (E001004)   You  can  optionally  add  a  NFC  KIT  to  the  X-­Series  touchcomputer  to  any  of  the  three  mounting   locations  located  on  the  display  head  top,  left,  and  right  of  the  touchcomputer   The  NFC  KIT  is  a  USB  2.0  device  and  compatible  design  for  X-­Series  all  configurations.  The   NFC  KIT  is  powered  by  the  USB  port;;...
  • Page 38 NFC  KIT  allocation  on  X-­Series     7-­Inch  LCD  Second  Display  KIT  (E807955)   You  can  optionally  add  a  customer  display  to  the  X-­Series  touchcomputer  to  the  back  of  the   touchcomputer.  Software  application  and  drivers  can  be  found  in  the  package  or  on   www.elotouch.com  ...
  • Page 39 Expansion  Module  KIT  (E001006)   You  can  optionally  add  an  expansion  module  kit  to  the  center  of  the  X-­Series  touchcomputer  to   back  cover  as  a  peripheral  part  for  all  X-­Series  configurations.   The  Expansion  Module  KIT  specifications  are  shown  in  below  table.   Feature  ...
  • Page 40   POLE  MOUNT  STAND  KIT  (E038989)   You  can  optionally  add  a  POLE  MOUNT  STAND  KIT  to  combine  with  stand  module  of  the   X-­Series  touchcomputer  for  all  X-­Series  configurations.  The  POLE  MOUNT  STAND  KIT  is   ability  to  support  7”~15”  customer  displays  and  different  kinds  of  portable  devices.   POLE  MOUNT  STAND  allocation  on  X-­Series  ...
  • Page 41 WALL  MOUNT  KIT  (E143088)   You  can  optionally  add  a  WALL  MOUNT  KIT  to  X-­Series  touchcomputer  at  wall  through  two   mental  frames  for  all  X-­Series  configurations.     WALL  MOUNT  allocation  on  X-­Series            ...
  • Page 42 Barcode  Reader  KIT  (E267080)   You  can  optionally  add  a  BCR  KIT  to  the  X-­Series  touchcomputer  to  any  of  the  three  mounting   locations  located  on  the  display  head  top,  left,  and  right  of  the  touchcomputer   The  BARCODE  SCANNER  peripheral  shall  consist  of  a  mechanical  housing,  which  encloses  a   BARCODE  SCANNER  electrical  module.
  • Page 43: Chapter  5:  Technical  Support

    Chapter  5:  Technical  Support   If  you  are  experiencing  trouble  with  your  X-­Series,  refer  to  the  following  suggestions.   If  the  problem  persists,  please  contact  your  local  dealer  or  contact  Elo  Touch  Solutions   Customer  Service.   Solutions  to  Common  Problems    ...
  • Page 44: Chapter  6:  Safety  &  Maintenance

    Chapter  6:  Safety  &  Maintenance   Safety     To  avoid  risk  of  electric  shock,  follow  all  safety  notices  and  do  not  disassemble  the  Elo  X-­Series.   The  Elo  X-­Series  is  not  user-­serviceable.     Do  not  block  or  insert  anything  into  any  of  the  ventilation  slots.    ...
  • Page 45: Series  Power  Adapter  Support  Notice

      X-­Series  Power  Adapter  Support  Notice   The  following  notice  will  help  on  the  application  when  you  use  the  Power  USB  function  of  your   Elo  X-­Series:   •   For  X-­Series,  the  +19V  &  +19.5V/90W  power  adapter  (E001062/E001063)  can’t  support   both  +12V  PUSB  and  +24  PUSB  at  the  same  time.
  • Page 46: Waste  Electrical  &  Electronic  Equipment

    Waste  Electrical  &  Electronic  Equipment     This  product  should  not  be  disposed  of  with  household  waste.  It  should  be  deposited  at  a   facility  that  enables  recovery  and  recycling.  Ensure  that  product  is  disposed  at  the  end  of   its  useful  life  according  to  local  laws  and  regulations.
  • Page 47: Chapter  7:  Regulatory  Information

    Chapter  7:  Regulatory  Information   I.  Electrical  Safety  Information   Compliance  is  required  with  respect  to  the  voltage,  frequency,  and  current  requirements   indicated  on  the  manufacturer  label.  Connection  to  a  different  power  source  than  those   specified  herein  will  likely  result  in  improper  operation,  damage  to  the  equipment  or  pose  a  fire   hazard  if  the  limitations  are  not  followed.
  • Page 48 compliance  to  this  equipment  would  void  the  user’s  authority  to  operate  this  device.   Canada  Compliance  Statement:     This  Class   A /Class  B  digital  apparatus  complies  with  Canadian  ICES-­003.     Cet  appareil  numérique  de  la  classe  B  est  conforme  à  la  norme  NMB-­003  du  Canada.    ...
  • Page 49 b.   To  ensure  compliance,  use  only  the  provided  manufacturers  approved  line  cord.   c.   The  user  is  cautioned  that  changes  or  modifications  to  the  equipment  not  expressly   approved  by  the  party  responsible  for  compliance  could  void  the  user’s  authority  to   operate  the  equipment.
  • Page 50 III.  EC  R&TTE  Directive   This  equipment  conforms  to  all  the  essential  requirements  of  Directive  1999/5/EC.  The   conformity  assessment  procedure  referred  to  in   A rticle  10  and  detailed  in   A nnex  [IV]  of  Directive   1999/5/EC  has  been  with  the  involvement  of  the  following  notified  body:   Identification  mark:  0700  (Notified  body  number)  ...
  • Page 51 Toxic  or  Hazardous  Substances  and  Elements   Component   Hexavalent   Polybrominated   Polybrominated   Name   Lead(Pb)   Mercury(Hg)   Cadmium(Cd)   Chromium   Diphenyl   Biphenyls  (PBB)   (Cr6+)   Ethers  (PBDE)   Plastic   O   O   O  ...
  • Page 52: Chapter  8:  Warranty  Information

    Chapter  8:  Warranty  Information   For  warranty  information,  go  to  http://www.elotouch.com/Support/warranty.asp   User  Manual:  X-­Series  Rev   A     AiO  Touchcomputer     SW602213  Rev  B,  Page  52  of  53...
  • Page 53 Check  out  Our  Website     www.elotouch.com     Get  the  latest...   •     Product  Information   •     Specifications   •     Upcoming  events   •     Press  releases   •...

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