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Elo Touch Solutions Elo Pay 7 User Manual

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USER MANUAL
Elo Touch Solutions
Elo Pay 7"
POS Terminal

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Summary of Contents for Elo Touch Solutions Elo Pay 7

  • Page 1 USER MANUAL Elo Touch Solutions Elo Pay 7” POS Terminal...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc., and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Introduction ........................8 Product Description ............................................... 8 Important Information ..............................................8 Terminal Identification (TID) ............................................8 Merchant Identification (MID) ............................................. 8 Operator ID ..................................................8 ’Batch’ end-of-day banking (settlement) ........................................8 Cash Register Interface ..............................................8 PCI-PTS .....................................................
  • Page 4 Power Button ................................................19 Power LED Status ................................................19 Home Button ................................................. 19 Power / Function Buttons Features and Gestures ....................................20 Power button On-Screen display menu features ..................................... 20 Gestures ..................................................20 Status Bar Icons and Definition ..........................................21 About Touch Gestures ..............................................
  • Page 5 Bluetooth Tethering ..............................................35 Ethernet..................................................35 Bluetooth ..................................................37 USB ....................................................38 Apps ................................................39 Notifications ..............................................40 Sound ................................................42 Display ................................................43 Wallpaper ..............................................44 Accessibility ..............................................45 Passwords and Accounts ..........................................48 System ................................................51 About Device ..............................................52 Section 4: Operational ........................
  • Page 6 MSR ....................................................63 About Elo Mobile Factory Full Reset .......................................... 64 Section 5: Maintenance and Troubleshooting ................65 Elo Pay 7” POS Care and Handling ..........................................65 Section 6: Elo Service and Support ....................66 Elo Service and Support ............................................... 66 Returning a Terminal for Service ..........................................
  • Page 7 Emissions and Immunity Information ........................................67 Radio Equipment Directive ............................................70 Agency Certifications ..............................................71 Waste Electrical & Electronic Equipment Directive (WEEE) ..................................72 Power Specifications ..............................................72 Section 8: Warranty Information ...................... 73 Visit our website www.elotouch.com for the latest information below: ......................73 User Manual –...

  • Page 8: Section 1: Introduction

    With rugged Corning Gorilla Glass technology to provide protection against unintentional spills, the Elo Pay 7” is purpose-built to endure commercial use. From table service and line busting to curbside pickup and accepting payment almost anywhere, Elo Pay 7” allows your employees to be ready on the go.

  • Page 9: Pci-Pts

    The Elo Pay 7” POS terminal contains a payment application that stores, processes and transmits cardholder data. It therefore falls within the scope of the Payment Card Industry Data Security Standards (PIC-DSS).
  • Page 10 Ensuring cardholder data must never be stored on a server connected to the Internet If you are using the Elo Pay 7” device on a Local Area Network for the payment transaction interface and you are using a local server to store and forward the transaction data, you must take steps to protect the transaction data in accordance with DSS requirements.

  • Page 11: Overview - Specifications

    As well as the information in this user manual, Elo will make available to you via its website www.elotouch.com for further information regarding PCI DSS compliance. Overview – Specifications Elo Pay 7” Enclosure Color Black Operating System Android 12 with Google Play Services Processor Qualcomm Snapdragon 660 2.2GHz Octa-Core Processor...
  • Page 12 Front Camera 1x 5MP, Fixed Focus Sensors Accelerometer (automatically adjust display orientation) Extended Storage 1x MicroSD slot (up to 1TB) PSAM 2x PSAM card slot I/O Ports USB Type-C for display, charging and data EMV Contactless ISO 144443-A/B, MiFare, ISO-18092 Payment EMV Chip Card Reader 3-Track MSR ISO 7810/7811...
  • Page 13 Operating: 0°C to 40°C (32°F to 104°F) Temperature Storage: -20°C to 50°C (-4°F to 122°F) Humidity 5% to 90% non-condensing UL, FCC (US) – Class B cUL, IC (Canada) Regulatory Approvals and Declarations CB (International safety) CE (Europe) – Class B RCM (Australia) 8kV contact, 15kV air, Criteria B Ingress Protection/Sealing...

  • Page 14: Features: Front View

    Features: Front View User Manual – Elo Pay 7” UM600759 Rev A, page 14 of 73...
  • Page 15 Features: Back View User Manual – Elo Pay 7” UM600759 Rev A, page 15 of 73...

  • Page 16: Section 2: Getting Started

    Keep the packing material and shipping carton, which must be re-used whenever the device is shipped. Do not use a device that has been damaged or tampered with. The Elo Pay 7” POS terminal comes equipped with tamper-evident label(s). If any of the label or components appears damaged, please notify the shipping company and your Elo representatives or service provider immediately.

  • Page 17: Usbc Cable Installation

    USBC Cable Installation User Manual – Elo Pay 7” UM600759 Rev A, page 17 of 73...

  • Page 18: Micro Sd/ Psam Card Installation

    Micro SD/ PSAM Card Installation First save files and shutdown the terminal. • Unscrew and remove the plastic cover over the card slots. • Reinstall the card slot cover with a screw. • User Manual – Elo Pay 7” UM600759 Rev A, page 18 of 73...

  • Page 19: System & Power

    System & Power Powering up the device through USB type C Port The Elo Pay 7” POS terminal comes with a charger (USB-C type wall adapter) in the box, plug-in the charger to the USBC port on the device. •...

  • Page 20: Power / Function Buttons Features And Gestures

    Power / Function Buttons Features and Gestures Power button On-Screen display menu features If the power button is pressed for more than 5 seconds, a pop-up screen menu will appear. Gestures Note: The following gesture will only work if the programmable function buttons are set as “Volume up and down”. See Key Remap from Settings. •...

  • Page 21: Status Bar Icons And Definition

    Status Bar Icons and Definition User Manual – Elo Pay 7” UM600759 Rev A, page 21 of 73...

  • Page 22: About Touch Gestures

    About Touch Gestures Briefly touch surface with fingertip Press Touch surface for an extended period of time. Press and Hold / Touch and Hold Touch surface for an extended period of time and continue to hold the finger against the screen. Drag Move fingertip over surface without losing contact.

  • Page 23: Out Of Box Experience (Oobe)

    Out of Box Experience (OOBE) Step 1: Step 2: Step 3: • • • Choose the following set up Follow on-screen instructions to EloView® Home method. complete the setup. (screen locked at default). • To enroll with EloView® you must connect to Wi-Fi. User Manual –...

  • Page 24: Eloview® Home Screen

    EloView® Home Screen The EloView® Home Screen is the starting point for navigating of the device. You can place your favorite apps and widgets here. Note: The images below may appear differently on your mobile POS device. Navigation Bar Back – Return to the previous page. Home –...

  • Page 25: Lock And Home Screens

    Lock and Home Screens Note: The images below may appear differently from the actual computer. Lock Screen User Manual – Elo Pay 7” UM600759 Rev A, page 25 of 73...
  • Page 26 Home Screen Home Screen is the starting point for navigating the computer. You can place your favorite apps and widgets here. • To unlock the screen to Home Screen, swipe up on the Lock Screen. Note: The default security is Swipe. Refer to Security settings section in this manual for advanced settings. •...

  • Page 27: Notification Panel

    Notification Panel The notification panel allows for quick access to setting shortcuts and notification alerts. Note: The images below may appear differently from the actual computer. To open the Notification Panel • From the Home Screen, swipe down from the top of the touch screen. •...
  • Page 28 Quick Access Panel Access Panel allows for quick access frequently used settings, Brightness, and a shortcut to System Settings Note: The images below may appear differently from the actual computer. To open the Full Quick Access Panel • From the Lock Screen, swipe down from top of the touch screen once. •...

  • Page 29: Application Drawer

    Application Drawer The application drawer is a menu containing all the applications installed on the device including System Settings. This is different from the Home Screen, as it contains every installed app and cannot be customized. Note: The images below may appear different from the actual computer. To open the Application Drawer (Manager) •...

  • Page 30: Customize And Add A Shortcut To The Home Screen

    Customize and add a shortcut to the Home Screen Note: The images below may appear different from the actual computer. • From the Application drawer, press and hold an app or (Icon) then drag the Icon to move the app to the Home Screen. •...
  • Page 31 • To cancel, drag the icon to “X Cancel”. • To remove a shortcut Icon from home screen, press and hold the Icon then drag the Icon to “X Remove”. • To uninstall an app, press and hold the icon, click on the “App info” menu, then click on the “Uninstall” option. Some applications are required by the system to function normally.

  • Page 32: Section 3: System Settings

    Section 3: System Settings User Manual – Elo Pay 7” UM600759 Rev A, page 32 of 73...

  • Page 33: Network & Internet

    Network & Internet The Network & Internet application allows you to access Wi-Fi, Airplane Mode, Hotspot, Tethering and Advanced settings of Data Saver, VPN and DNS. To set up Network and Internet, enter to System Settings → Network & Internet. WLAN •...
  • Page 34 For additional Network detail information’s (IP address, Security, Frequency and Advanced), tap setting of the network (e.g., SETUP_D956)). Joining Wi-Fi using QR code • From the list of saved Wi-Fi scroll down and tap • (QR code) icon to the right of Add network. •...

  • Page 35: Airplane Mode

    Airplane Mode This will disable all of the wireless transmission functions. Including cellular, Wi-Fi, and Bluetooth. • , tap Airplane mode. To enable Hotspot & Tethering Wi-Fi hotspot This feature is for sharing Internet network connection with another device using Wi-Fi. Note: The mobile POS must be connected to Wi-Fi or cellular network (cellular SKUs).
  • Page 36 • Tap Ethernet. • Tap toggle switch to enable Connected Devices The Connected devices application allows you to pair Bluetooth devices, NFC, and USB (Tethering File transfer MDI and PTP) To setup, enter to System Settings → Connected devices User Manual – Elo Pay 7”...

  • Page 37: Bluetooth

    Bluetooth Note: Elo mobile POS supports Bluetooth 5.1 Classic/LE and Beacon; to remain PCI-PTS compliant, only devices supporting Bluetooth Security Mode -4 (Authenticated Link / Secure Connection) can be paired and connected to the Elo mobile POS. Note: Make sure the BT device is on discoverable. •...

  • Page 38: Usb

    For data transfer and network sharing using a USB connection. Note: To activate the USB settings, connect the USB cable from mobile POS to another device or PC. Once the mobile POS detects the device, it will become available in the USB preference settings. •...

  • Page 39: Apps

    Apps To manage Apps, enter to System Settings → Apps User Manual – Elo Pay 7” UM600759 Rev A, page 39 of 73...

  • Page 40: Notifications

    Notifications To manage Notifications, enter to System Settings → Notifications User Manual – Elo Pay 7” UM600759 Rev A, page 40 of 73...
  • Page 41 Storage To manage Storage, enter to System Settings → Storage User Manual – Elo Pay 7” UM600759 Rev A, page 41 of 73...

  • Page 42: Sound

    Sound To manage Sound options, enter to System Settings → Sound User Manual – Elo Pay 7” UM600759 Rev A, page 42 of 73...

  • Page 43: Display

    Display The Display application manages the screen’s display settings. To modify Display settings, enter to System Settings →Display User Manual – Elo Pay 7” UM600759 Rev A, page 43 of 73...

  • Page 44: Wallpaper

    Wallpaper To modify Wallpaper settings, enter to System Settings →Wallpaper User Manual – Elo Pay 7” UM600759 Rev A, page 44 of 73...

  • Page 45: Accessibility

    Accessibility To modify Accessibility settings, enter to System Settings →Accessibility User Manual – Elo Pay 7” UM600759 Rev A, page 45 of 73...
  • Page 46 Security To modify Security settings, enter to System Settings →Security User Manual – Elo Pay 7” UM600759 Rev A, page 46 of 73...
  • Page 47 Privacy The Privacy application is to give you control over what permissions of applications can have. To manage permission, enter to System Settings → Privacy User Manual – Elo Pay 7” UM600759 Rev A, page 47 of 73...

  • Page 48: Passwords And Accounts

    Passwords and Accounts To add or modify an account, enter to System Settings → Passwords and Accounts User Manual – Elo Pay 7” UM600759 Rev A, page 48 of 73...
  • Page 49 Digital Wellbeing & Parental Controls To modify Digital Wellbeing and Parental controls, enter to System Settings →Digital Wellbeing and Parental controls User Manual – Elo Pay 7” UM600759 Rev A, page 49 of 73...
  • Page 50 Google To modify Google services and preferences settings, enter to System Settings →Google User Manual – Elo Pay 7” UM600759 Rev A, page 50 of 73...

  • Page 51: System

    System To modify settings, enter to System Settings → System User Manual – Elo Pay 7” UM600759 Rev A, page 51 of 73...

  • Page 52: About Device

    About Device For viewing specific information of mobile POS terminal. To view and modify settings, enter to System Settings → About Device User Manual – Elo Pay 7” UM600759 Rev A, page 52 of 73...

  • Page 53: Section 4: Operational

    Section 4: Operational About Camera App Camera Features Scene Mode Flash Mode Color Filters Shutter Release Switch Switch – A switch for Video Capture mode. Scene Mode – For selecting the best exposure settings to fit the type of scene being shot. That is, in addition to the amount of light in the scene. Options include: Automatic, HDR.
  • Page 54 Advanced Settings For showing location information in an image to show the photographer where the camera was • when the photo was taken. For detecting faces in the images and recognize them to automatically adjust focus and exposure. • Is a timer that gives a delay between pressing the shutter release. It is most used to let •...

  • Page 55: Video Features

    Video Features Microphone Flash Mode Video Capture Control Shutter Release Pause/Resume Shutter Release – Taking a picture while video recording is in progress. Video Capture Control – Start/Stop capturing video. Pause/Resume – Pause/Resume capturing video. Flash Mode – For flash control. Options include Auto, On, Off. Microphone –...
  • Page 56 Advanced Settings For changing video resolution. • Is an auto timer to stop video recording without pressing video capture Icon. • Is a feature reducing noise and causes the image to lose its sharpness. This mode is only • recommended to use while you are taking pictures in artificial light like indoors. For changing video encoder for the video file.

  • Page 57: Take A Picture And Record Video

    Take a Picture and Record Video • Snapdragon camera app to access the Digital camera. • To change camera and video settings, see features. • From the switch, located on bottom left side of the mobile POS select one from the following options. For Panorama, tap Panorama icon.

  • Page 58: About File Application

    About File Application The File Manager app helps to manage, delete, print, shares and transfer files between the mobile storage and a computer. To access pictures, videos, screenshots, audios, downloads, and mobile internal / external storage, go to application drawer. •...

  • Page 59: Copy And Move Files

    Copy and Move Files To copy or move files into new location press and hold an item from the folders above or tap 3 dots menu to select all items in the folder. • • 3 dots menu again and choose “Copy to” or “Move to”. •...

  • Page 60: Scanning Qr Code With Integrated Camera

    Scanning QR code with Integrated Camera To test the functionality of the camera for reading QR code, open (Camera / Snapdragon app) from application drawer. The App will allow to enable the camera as imager, decode the barcode data, and display the barcode content. •...

  • Page 61: Nfc / Emv

    NFC / EMV NFC/EMV Contactless Reader Spec EMVCo L1 and L2 contactless certified: • Visa PayWave. • MasterCard PayPass. • AMEX ExpressPay. • Discover D-PAS. • JCB Jspeedy. • UnionPay QuickPass. • Interac Flash. • EFTPOS Compatible with: • ISO14443-Type A & B (for EMV cards) read and write mode. •...

  • Page 62: Scr

    Smart Card Reader Compliant with ISO7816 standard. • Compliant with PCI-PTS, EMVCo L1 and L2. • Supported Card schemes. •  Visa.  Mastercard. American Express.   Discover.  JCB. UnionPay.  Reading SCR Card To start reading SCR, open the Elo demo Payment app or depending which application is installed. •...

  • Page 63: Msr

    Bidirectional MSR capable of reading up to three tracks of data on ISO 7810/7811. Reading MSR Card To start reading MSR, open the Elo demo Payment app or depending which application is installed. • Follow the on-screen instructions. • Swipe the card at the location. •...

  • Page 64: About Elo Mobile Factory Full Reset

    About Elo Mobile Factory Full Reset A full factory reset should only be performed if all other recovery methods have failed and all other troubleshooting options. Performing a full factory reset results in loss of data. This options will recover the original factory image state by erasing all data in the main storage on the Elo handheld computer. Note: Performing a factory reset on bootloader menu, if you added a Google Account to Elo handheld Computer make sure you have your Google credential (Username and password) associated with the Elo handheld computer.

  • Page 65: Section 5: Maintenance And Troubleshooting

    Note: The Elo Pay 7” POS terminal comes equipped with tamper evident labels. The terminal unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments troubleshooting actions specified in this user guide. For all other services, contact your local Elo service provider.

  • Page 66: Section 6: Elo Service And Support

    RMA process for how to return one or more Elo Pay 7” POS terminals for repair or replacement. Get the product PN and SN from the printed labels on the back of each Elo Pay 7” POS terminal to be returned.

  • Page 67: Section 7: Regulatory Information

    Section 7: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements if indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment, or pose a fire hazard if the limitations are not followed.
  • Page 68 This equipment should be installed and operated to ensure a minimum of 0 cm spacing to any person. Notice to Users in Canada for IC compliance: This equipment complies with the Class B limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada.
  • Page 69 L’appareil ne doit pas produire de brouillage; L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Information Technology Equipment (ITE) is required to have a CE Mark on the Manufacturer’s label which means that the equipment has been...

  • Page 70: Radio Equipment Directive

    If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician. Radio Equipment Directive Elo hereby declares that the radio equipment type, Elo handheld Computer, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.elotouch.com This device is designed and intended for indoor use only.

  • Page 71: Agency Certifications

    Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC Text with EEA relevance. Identification mark and the relevant technical documentation is held by: Elo Touch Solutions, Inc. 670 N. McCarthy Boulevard Suite 100 Milpitas, CA 95035 USA...

  • Page 72: Waste Electrical & Electronic Equipment Directive (Weee)

    Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/.

  • Page 73: Section 8: Warranty Information

    • Software drivers. • www.elotouch.com, To find out more about our extensive range of Elo touch solutions, go to or call the office nearest you. Google, Android, Google Play and other marks are trademarks of Google LLC. Europe North America...

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