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Chapter 5: Technical Support
If you are experiencing trouble with your X-Series, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
No Power
(The X-Series unit can't power on.)
No Display
(Monitor display is blank.)
No Operation System
Touch function abnormal.
No Touch Function
Technical Assistance
Visit http://www.elotouch.com/Support/TechnicalSupport/default.asp for technical support.
Refer to the last page of this user manual for Elo contact information worldwide.
Problem
Suggested Troubleshooting
1. Check that the A C/DC power adapter is properly
connected.
2. Verify the A C power source is functioning.
3. Power button is destroyed or not?
1. I f the Power Status LED is blinking, the X-Series may
be in SLEEP mode. Press the power button to see if
the image reappears.
2. I nternal cable loss or electrical part damage.
1. C onfirm the product with OS configuration.
2. S ystem unit powered on or not?
3. H ard Driver damage.
1. D o the touch calibration by Elo application.
2. C onfirm the touch device work normally in OS.
1. C onfirm the touch screen is not broken.
2. C heck the touch screen trail connects to touch CTR
board well.
3. C heck the touch CTR cable connection well.
User Manual: X-Series Rev A AiO Touchcomputer
SW602213 Rev B, Page 43 of 53
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