Chapter 6 Troubleshooting; Problems Starting The Zyxel Utility Program; Problem Connecting To An Access Point; Table 19 Troubleshooting Starting Zyxel Utility Program - ZyXEL Communications ZyAIR B-220 User Manual

This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.

6.1 Problems Starting the ZyXEL Utility Program

Table 19 Troubleshooting Starting ZyXEL Utility Program

PROBLEM
Cannot start the
ZyXEL Wireless
LAN Utility
The ZyXEL Utility
icon does not
display.
Cannot change to
Access Point
mode

6.2 Problem Connecting to an Access Point

Table 20 Troubleshooting Access Point Connection Problem

PROBLEM
When using the
Windows XP
configuration tool,
cannot scan for or
connect to any
access points.

Chapter 6 Troubleshooting

Troubleshooting
CORRECTIVE ACTION
Make sure the ZyAIR is properly inserted and the LED(s) is on. Refer to the Quick
Start Guide for the LED descriptions.
Use the Device Manager to check for possible hardware conflicts. Click Start,
Settings, Control Panel, System, Hardware and Device Manager. Verify the
status of the ZyAIR under Network Adapter. (Steps may vary depending on the
version of Windows).
Install the ZyAIR in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
If you use the Windows XP configuration tool and the ZyXEL Utility to configure the
ZyAIR at the same time, the ZyXEL Utility icon does not display. You need to
disable the Windows XP configuration tool (refer to
XP Wireless LAN Configuration Tool," on page 66
If you use the Windows XP configuration tool and the ZyXEL Utility to configure the
ZyAIR at the same time, the ZyAIR automatically operates in wireless station
mode. You need to disable the Windows XP configuration tool to change between
the modes using the ZyXEL Utility (refer to
for more information).
CORRECTIVE ACTION
The ZyAIR might still be operating in access point mode. This results when you set
the ZyAIR to operate in access point mode using the ZyXEL Utility, close the
ZyXEL Utility and then use the Windows XP configuration tool.
Before you use the Windows XP configuration tool, make sure you set the ZyAIR
to operate in station mode before you close and exit the ZyXEL Utility.
ZyAIR B-220 User's Guide
C
H A P T E R
Appendix C, "Disable Windows
for more information).
Section 1.6 "ZyAIR Modes" on page 19
6
58