Troubleshooting And Faqs - AT&T Z432 User Manual

Troubleshooting and FAQs

Consult the following table for resolutions to common problems. If your
particular problem cannot be resolved using the information in the table,
take your phone to an authorized dealer or service center for assistance.
Problem Possible Causes
Poor The network signal is
reception too weak at your current
location, for example, in
a basement or near a tall
building.
The network is busy or
overloaded.
Echo or noise Poor connection.
on the line
Certain phone Your service provider may
features not not support some of the
working features on your phone
(e.g. Call Waiting or Call
Forwarding).
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Possible Solution
Move to a location where
the network signal can be
properly received.
Wait a few minutes and try
your call again.
End the call and dial again.
1. Contact your service
provider to determine
if they support the
features that are not
working.
2. If your service provider
supports the feature
and it still does not
work, take the phone
to a service center for
assistance.
Troubleshooting and FAQs
Problem Possible Causes
Battery will The battery or battery
not charge charger is damaged.
The phone's temperature
is below 32°F (0°C) or
higher than 113°F (45°C).
Poor contact between the
battery and charger.
Unusually Certain phone functions
short battery consume additional
life battery power, such as
Bluetooth and HAC mode.
Weak network signal.
Troubleshooting and FAQs
Possible Solution
Contact the dealer where
you purchased the
equipment.
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the
battery's temperature
to return to normal
before attempting to
charge again.
Check and clean all
connectors to ensure
good contact.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Turn off the phone until
you reach an area with a
strong network signal.
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