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Troubleshooting
Should any problem persist contact your dealer.
Problem
Cause
Phone will not switch on.
Extremely short battery life for a
The network you are using and the condition
new battery.
of the battery can affect battery life.
Short battery life for an old
The battery has worn out.
battery.
The charging indicator does not
The battery is not attached to the phone or
light, the battery level indicator
when the battery has been deeply
does not appear and the phone
discharged the phone will take a short time
cannot be switched on when
until the indicator lights.
charging.
The battery is not attached to the phone.
Battery has been connected to the phone
Battery fails to charge.
after the Fast Travel Charger has been
switched on.
The phone is locked.
Outgoing calls are barred.
Calls cannot be made.
The phone is not registered to a network.
Remedy
Check that the battery is fully charged and
correctly connected to the phone.
Replace with a new fully charged battery.
Leave the phone charging the battery for a
few minutes before the indicator is lit and
attempting to switch it on.
Ensure the battery is fitted to the phone prior
to commencing charging.
Unlock the phone.
Disable the outgoing call barring or barred
dial.
Move to a coverage area and operate your
phone after it has registered with a network.
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