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For assistance
Troubleshooting
Check below for solutions to common problems you may experience .
Problem: The phone freezes or operations are unstable .
Solution: Restart the device . Press and hold the Power key, then tap Restart .
Note: Data that was being edited will be erased when the device is restarted .
Problem: The device starts freezing after installing a new app .
Solution: The newly-installed app may be causing the device to freeze .
Uninstall the app in Safe mode . To enable Safe mode:
• Press and hold the Power key, then touch and hold Power off . Read the
disclaimer for Safe mode, and then tap OK .
• After turning the phone on in Safe mode, "Safe mode" will appear at
the bottom left corner .
• After restarting in Safe mode, your phone can be powered on as usual .
• Before enabling Safe mode, it is recommended that you back up
important data .
• To exit Safe mode, restart the device . Press and hold the Power key, then
tap Restart . The phone will reboot in normal mode .
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