Troubleshooting And Faqs - AT&T Z221 User Manual

Troubleshooting and FAQs

If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the
chart below. If your particular problem cannot be resolved using the information in the chart, contact your service
providers.
Problem Possible Causes
Poor reception The network signal is too weak at your current
location, for example, in a basement or near
a tall building, because wireless transmissions
cannot effectively reach it.
The network is busy at the current time (for
example, during peak times there may be too
much network traffic to handle additional calls).
You are too far away from a base station for
your service provider.
Echo or noise Poor network trunk quality on the part of your
service provider.
Poor local telephone line quality.
Unable to select Your service provider does not support these
certain features features, or you have not applied for services
that provide these features.
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Possible Solution
Move to a location where the network signal
can be properly received.
Avoid using the phone at such times, or try
again after waiting a short time.
Request a service area map from your service
provider.
Press the Power/End Key and dial again. You
may be switched to a better-quality network
trunk or phone line.
Press the Power/End Key and dial again. You
may be switched to a better-quality network
trunk or phone line.
Contact your service provider.