AT&T SB67118 User Manual page 97

Appendix
Troubleshooting
My caller ID isn't
working.
System does not
receive caller ID
when on a call.
The answering
system is
recording
incomplete
messages.
I have difficulty
hearing
messages.
• Caller ID is a subscription service. You must subscribe
to this service from your telephone service provider
for this feature to work on your telephone base.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller's telephone service provider
must use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems resulting from
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• Make sure you subscribe to caller ID with call waiting
features from your telephone service provider. Caller
ID features works only if both you and the caller are in
areas offering caller ID service, and if both telephone
companies use compatible equipment.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after
three minutes.
• If the caller pauses for longer than six seconds, the
system stops recording and disconnects the call.
• If the system's memory becomes full during a
message, the system stops recording and disconnects
the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
• Press VOL+ to increase the speaker volume on the
telephone base.
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