Canon PRO-100S series Online Manual page 472

Set the printer not to detect the width of the paper using the printer driver.
To set the printer not to detect the width of the paper, open the printer driver setup window, and in Custom
Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.
To open the printer driver setup window, see
* Select the Detect paper width check box again once printing is complete, and then click OK.
Are the Media Type and the Page Size settings of the printer driver correct?
Check8
When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly
in the printer driver.
Confirm the settings following the procedure below, and try printing again.
1. Make sure that A3 (Art Paper Margin 30), A3+ (Art Paper Margin 30), A4 (Art Paper Margin 30), Letter
(Art Paper Margin 30), or 11"x17" (Art Paper Margin 30) is selected in the application.
If the page size you want to use is not displayed, open the File menu of the application and select Print.
Then make sure that the name of your printer is selected.
2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the
paper loaded in the printer.
3. Make sure that the Page Size setting in the Page Setup sheet in the printer driver is the same as the size
set in step 1.
Make sure that your printer's name is selected in the Print dialog box.
Check9
The printer will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
• To make the printer the one selected by default, select Set as Default Printer.
Configure the printer port appropriately.
Check10
Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items as shown below.
• In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware
and Sound > Devices and Printers.
• In Windows 7, select Devices and Printers from the Start menu.
• In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
• In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers
and Faxes.
3. Open the properties of the printer driver for the printer.
• In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is
your printer's name), then select Printer properties.
• In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your
printer's name), then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in the
Printer column is selected for Print to the following port(s).
How to Open the Printer Driver Setup
472
Window.