Cannot Print From Smartphone/Tablet - Canon PRO-100S series Online Manual

Cannot Print from Smartphone/Tablet

If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
If you cannot print from your smartphone/tablet over the wireless LAN, confirm the following.
Note
• For problems on printing with other connection methods or details on how to perform settings of each
connection method:
Using PIXMA Cloud Link
Printing from AirPrint Compliant Device
Make sure that the printer is turned on.
Check1
Are the network settings of the printer identical with those of the wireless
Check2
router?
Make sure that the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the printer are not identical with those of the wireless router, change the network
settings of the printer to match with those of the wireless router using IJ Network Tool.
Are the network settings of your smartphone/tablet identical with those of the
Check3
wireless router?
Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key,
etc.) are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Make sure that the printer is not placed far away from the wireless router.
Check4
The wireless router is located indoors within the effective range for wireless communication. Locate the printer
within 164 ft. / 50 m from the wireless router.
Make sure that there is no obstruction.
Check5
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
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