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Broadconnect 9600 Series User Manual

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IP Office

9600 Series User Guide

Issue 05d - (Wednesday, March 07, 2012)

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Summary of Contents for Broadconnect 9600 Series

  • Page 1: 9600 Series User Guide

    IP Office 9600 Series User Guide Issue 05d - (Wednesday, March 07, 2012)
  • Page 2 The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support 9600 Series User Guide Page 2 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 3: Table Of Contents

    6.2 Transferring a Held Call ..............42 13.5 Changing Your Security PIN ..............79 Account Codes Redirecting Calls 7.1 Forced Account Code Entry ..............44 14.1 Follow Me ..............83 9600 Series User Guide Page 3 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 4: Phone Settings

    17.2 Abbreviated Dial ..............108 19.12 System Alarms ..............132 17.3 Absence Text ..............108 17.4 Auto Intercom ..............108 Short Codes 17.5 Call Forward All ..............108 9600 Series User Guide Page 4 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 5 23.29 Short Codes ..............155 23.30 Small Community Network ..............155 23.31 System Administrator ..............155 23.32 System Phone User ..............155 23.33 Twinning ..............155 Index ................157 9600 Series User Guide Page 5 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 7: Introduction

    Chapter 1. Introduction 9600 Series User Guide Page 7 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 9: Important Safety Information

    Introduction: 1. Introduction This guide is for 9600 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9600 Series Phones These IP phones are supported by IP Office and other Avaya telephone systems. Running H.323 firmware, the...

  • Page 10: 9608 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 10...

  • Page 11: 9611 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 11...

  • Page 12: 9620 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 12...

  • Page 13: 9621 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 13...

  • Page 14: 9630 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 14...

  • Page 15: 9640 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 15...

  • Page 16: 9641 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 16...

  • Page 17: 9650 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 17...

  • Page 18: Button Modules

    - Those keys not configured as appearance keys can be used for other functions. · · On touch screen phones, these buttons are replaced by their text labels on the screen. 9600 Series User Guide Page 18 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 19 Introduction: Phone Keys · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. 9600 Series User Guide Page 19 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 20: Status Letters

    1.14 The Phone Stand The phones all include a stand that clips to the base of the phone. The stand allows the phone to be used in either of two different angles. 9600 Series User Guide Page 20 IP Office...
  • Page 21 If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9600 Series User Guide Page 21 IP Office...
  • Page 22 9600 Series User Guide Page 22 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 23: Making Calls

    Chapter 2. Making Calls 9600 Series User Guide Page 23 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 24: En-Bloc Dialing

    Call Settings. Press Select. 4. Use the up and down arrow keys to highlight En-Bloc Dial. 5. Use Change button to select On or Off. 9600 Series User Guide Page 24 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 25: Call Soft Key Options

    Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. · ToVM Send an alerting call to your voicemail. 9600 Series User Guide Page 25 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 26: Calling From The Contacts List

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 26 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 27: Redialling A Previous Number

    Call Settings. Press Select. 3. Use the up and down menu keys to highlight Withhold Number. 4. Press Change to switch the option On or Off. 5. Press Save. 9600 Series User Guide Page 27 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 28: Adjusting The Call Volume

    HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 9600 Series User Guide Page 28 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 29: Answering Calls

    Chapter 3. Answering Calls 9600 Series User Guide Page 29 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 30: Answering Another Call

    · To redirect the call to voicemail, press the To VM soft key. 2. To answer the call, press the call appearance button. Your existing call will be put on hold. 9600 Series User Guide Page 30 IP Office...
  • Page 31 Answering Calls: Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9600 Series User Guide Page 31 IP Office...

  • Page 32: Diverting A Call To Voicemail

    Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. · Pickup Any Call: *30 Answer a call ringing on the telephone system. 9600 Series User Guide Page 32 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 33 Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 9600 Series User Guide Page 33 IP Office...

  • Page 35: Redialling

    Chapter 4. Redialling 9600 Series User Guide Page 35 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 36: Open Call Log Mode

    If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 36 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 37: Holding And Parking Calls

    Chapter 5. Holding and Parking Calls 9600 Series User Guide Page 37 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 38: 5. Holding And Parking Calls

    ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 9600 Series User Guide Page 38 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 39: Holding Calls

    With a call on hold (fast-flashing appearance button) and another call connected (red call appearance button), you can switch between calls by pressing the appearance button of the held call. The current call is automatically put on hold and the previously held call is connected. 9600 Series User Guide Page 39 IP Office...

  • Page 40: Transferring A Held Call

    3. Press the Details soft key. 4. Use the up and down arrow keys to scroll through the parked calls. 5. To unpark a particular call, press the Connect soft key. 9600 Series User Guide Page 40 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 41: Transferring Calls

    Chapter 6. Transferring Calls 9600 Series User Guide Page 41 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 42: Transferring To Voicemail

    Note: If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. 9600 Series User Guide Page 42 IP Office...

  • Page 43: Account Codes

    Chapter 7. Account Codes 9600 Series User Guide Page 43 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 44: Forced Account Code Entry

    Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 9600 Series User Guide Page 44 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 45: Conference Calls

    Chapter 8. Conference Calls 9600 Series User Guide Page 45 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 46: Starting A Conference

    · To drop a caller from the conference, highlight them and press Drop. · To mute a caller, highlight them and press Mute. Repeat this to unmute them. · To return to the call display, press the Back soft key. 9600 Series User Guide Page 46 IP Office...

  • Page 47: Dropping/Muting Parties

    Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 9600 Series User Guide Page 47...

  • Page 49: Headset/Handsfree Operation

    Chapter 9. Headset/Handsfree Operation 9600 Series User Guide Page 49 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 50: Headset Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 50 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 51: Handsfree Speaker Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 51 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 52 9600 Series User Guide Page 52 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 53: Contacts/Directory

    Chapter 10. Contacts/Directory 9600 Series User Guide Page 53 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 54: 10. Contacts/Directory

    These contacts are viewable and useable by all phone users. These are two types of external contacts: · Some external contacts are entered into the telephone system configuration by the system administrator. · Other external contacts are those imported by the telephone system from other directory sources. 9600 Series User Guide Page 54 IP Office...
  • Page 55 Contacts/Directory: Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 55 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 56: Managing External Contacts

    · External directory contacts imported by the system from other sources cannot be edited. However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 9600 Series User Guide Page 56 IP Office...

  • Page 57: Viewing Contacts Details

    Edit · Edit the name and number. Delete · Delete the name and number. · Add a new personal directory contact. 9600 Series User Guide Page 57 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 58: Making A Call From The Directory

    To view more details of the highlighted name press Details. To return to the directory press List. 3. When the required entry is highlighted, press Select. 4. You will be returned to the menu in which you selected the Dir soft key. 9600 Series User Guide Page 58 IP Office...

  • Page 59: Adding A New Contact

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 59 IP Office...

  • Page 60: Editing A Contact

    5. Press the Delete soft key again to confirm the action. Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 60 IP Office...

  • Page 61: Call History

    Chapter 11. Call History 9600 Series User Guide Page 61 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 62: Missed Calls

    2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 9600 Series User Guide Page 62 IP Office...

  • Page 63: Accessing The Call Log/History

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 63 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 64: Viewing Call Details

    · +Contact Add the name and number to your personal directory. You can edit the details before they are added. · Delete All Delete all the records. 9600 Series User Guide Page 64 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 65: Deleting A Record

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 65 IP Office...

  • Page 67: Voicemail

    Chapter 12. Voicemail 9600 Series User Guide Page 67 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 68: Message Waiting Indication

    They remain lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indications for hunt groups. 9600 Series User Guide Page 68...

  • Page 69: Visual Voice

    (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 9600 Series User Guide Page 69 IP Office...

  • Page 70: Sending A Message

    Send an email telling you there is a new message but do not attach a copy of the message. 6. When the required setting is displayed, press Save. To exit without changing the setting, press Cancel. 9600 Series User Guide Page 70...

  • Page 71: Mailbox Greeting

    Intuity voicemail allows a number of greetings to be recorded and then used for different call types (internal, external, etc). These greetings are set up and recorded through the mailbox voice prompt interface.They can also be set up and recorded using the one-X Portal for IP Office application. 9600 Series User Guide Page 71 IP Office...

  • Page 72: Changing Your Voicemail Code

    · The new password must be at least four digits long. · A series of numbers (for example 1234) or repeated numbers are not allowed. 6. When the desired password is complete, press Save. 9600 Series User Guide Page 72 IP Office...

  • Page 73: Switching Voicemail On/Off

    1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 9600 Series User Guide Page 73 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 75: Logging In/Out

    Chapter 13. Logging In/Out 9600 Series User Guide Page 75 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 76: 13. Logging In/Out

    Log in to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 9600 Series User Guide Page 76 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 77: Logging In

    3. Enter your security PIN (login code). As you enter it, you can use the Bksp and Clear soft keys to make corrections. 4. When you have entered your security PIN, press Done. If the details are correct, you user details will be loaded into the phone. 9600 Series User Guide Page 77 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 78: Logging Out

    1. Press the Unlock soft key. 2. Enter your security PIN (login code). 3. Press the Done soft key. 9600 Series User Guide Page 78 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 79: Changing Your Security Pin

    4. Enter your current security PIN if you already have one and press Done. 5. Enter your new password. 6. Press Save. 7. The 'Security PIN changed' message will appear for a few moments. 9600 Series User Guide Page 79 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 81: Redirecting Calls

    Chapter 14. Redirecting Calls 9600 Series User Guide Page 81 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 82: 14. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 9600 Series User Guide Page 82 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 83: Follow Me

    Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 83 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 84: Follow Me To (Features Menu)

    · Press the Save soft key to set the 'follow me here.' The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 84 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 85: Forwarding Calls

    , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9600 Series User Guide Page 85 IP Office...
  • Page 86 · Switch Forward on No Answer Off: *06 The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 86 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 87: Forward Unconditional (Status Menu)

    The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 87 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 88: Forward On Busy/No Answer (Features Menu)

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 88 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 89: Forward On Busy (Status Menu)

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 89 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 90: Do Not Disturb

    Remove a number (N) from your list of 'do not disturb' exceptions. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 90 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 91: Dnd On/Off (Features Menu)

    4. To add a number, highlight Add Another. Dial the number and press Add. 5. To remove an existing number, highlight it and press Remove. 6. Press Done when completed. 9600 Series User Guide Page 91 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 92: Twinning

    5. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 9600 Series User Guide Page 92 IP Office...

  • Page 93: Groups

    Chapter 15. Groups 9600 Series User Guide Page 93 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 94: 15. Groups

    Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 9600 Series User Guide Page 94 IP Office...

  • Page 95: Group Membership

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 95 IP Office...

  • Page 96: Group Service Status And Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 96 IP Office...

  • Page 97: Changing The Group Service Status (Features Menu)

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 97 IP Office...

  • Page 98: Changing The Group Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 98 IP Office...

  • Page 99: Button Features

    Chapter 16. Button Features 9600 Series User Guide Page 99 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 100: Fixed Buttons

    For the 9650 phones, some of the programmable buttons remain permanently visible even if the display is scrolled. On the 9641 phone, you can select to have some of the programmable buttons permanently visible 9600 Series User Guide Page 100 IP Office...

  • Page 101: Editing Your Programmable Buttons

    This feature is useful when you want to hot desk to other IP Office systems within the network. While logged in to a remote system, it will allow you to dial out from your home system as if still working from there. 9600 Series User Guide Page 101...

  • Page 102: Call Park

    A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp indicates that there are calls waiting for the hunt group. Press the button to pickup the longest waiting call. 9600 Series User Guide Page 102...

  • Page 103: Hunt Group Night Service

    Call the user. · Message Cause a single burst of ringing on the user's phone. They will also see the message "Please Call" followed by your extension number. 9600 Series User Guide Page 103 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 104 Start silent monitoring of the user's call. In addition to calling the user, the user BLF button(s) can be used to transfer calls or to start a conference rather than dialing the user's extension number. 9600 Series User Guide Page 104 IP Office...

  • Page 105: Home Screen

    Chapter 17. Home Screen 9600 Series User Guide Page 105 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 106: 17. Home Screen

    Screen & Sound Options. Press Select. 4. Select Return to Home Screen to change the current setting for that function. 5. Press Save. 9600 Series User Guide Page 106 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 107: Editing Your Home Screen

    Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 107 IP Office...

  • Page 108: Abbreviated Dial

    ' on or off. When 'do not disturb' is on, the button's red lamp is lit or a red warning icon is displayed. Pressing the button again turns 'do not disturb' off. 9600 Series User Guide Page 108 IP Office...

  • Page 109: Phone Settings

    Chapter 18. Phone Settings 9600 Series User Guide Page 109 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 110: 18. Phone Settings

    Handset Volume · Ring Sound · Headset Volume · Ring Volume · Speaker Volume · Internal Auto Answer · Automatic Gain Control · Default Audio Path · 9600 Series User Guide Page 110 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 111: Mobile Twinning

    If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 111 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 112: En-Bloc Dialing

    The system administrator can also adjust when ringing is used for each specific appearance button. The ringing can be immediate, delayed for a set time, or off. 9600 Series User Guide Page 112 IP Office...

  • Page 113: Disabling The Ringer

    This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phone's audible alerting visual alerting . On some 9600 Series phones, when you disable the ringer, the status indication line displays a icon.

  • Page 114: Ring Sound

    · To make the currently selected ring tone the ring tone for the phone, press the Save soft key. · To leave the menu without making any changes press the Cancel soft key. 5. Press Back / Exit to exit the menus. 9600 Series User Guide Page 114 IP Office...

  • Page 115: Ringer Volume

    This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when 'internal auto answer' is on. 9600 Series User Guide Page 115 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 116: Display Controls

    Return to the normal call display after a period of inactivity in a menu. Quick Touch Lines · On 9621 and 9641 phones you can display a fixed set of buttons at the bottom of the home screen. 9600 Series User Guide Page 116 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 117: Display Brightness

    Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 9600 Series User Guide Page 117 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 118: Home Screen Display

    5. Press Change to change the setting between On or Off. 6. When completed, press the Save soft key. 7. Press Back / Exit to exit the menus. 9600 Series User Guide Page 118 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 119: Display Language

    Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Save soft key. 9600 Series User Guide Page 119 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 120: Quick Touch Lines

    Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 120 IP Office...

  • Page 121: Volume And Sound

    1. With the phone idle or ringing, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 9600 Series User Guide Page 121 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 122: Handset Volume

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 122 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 123: Backup/Restore

    By default, your call log and your personal contacts are stored on the telephone system. These will be restored by the telephone system when you log in on another 1600 or 9600 Series phone regardless of whether backup/restore has been configured for the 1600 and 9600 Series phones.

  • Page 124: Debug Mode

    The settings configured for sound and sound devices. · IP Parameters The IP settings with which the phone has been configured by the installer or by a DHCP server. 9600 Series User Guide Page 124 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 125 · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9600 Series User Guide Page 125 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 127: Status Menu

    Chapter 19. Status Menu 9600 Series User Guide Page 127 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 128: Do Not Disturb

    · To change the destination of the setting, press the Details soft key. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 128 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 129: Follow Me Here

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 129 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 130: Forward On No Answer

    Fwd To Here. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 130 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 131: Group Membership

    PHONE key and then press the Status soft key if shown. 2. If necessary use the up and down arrow keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9600 Series User Guide Page 131 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 132: Parked Calls

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 132 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 133: Short Codes

    Chapter 20. Short Codes 9600 Series User Guide Page 133 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 134 *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 134 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 135: Hunt Group

    Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 9600 Series User Guide Page 135 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 137: System Administration

    Chapter 21. System Administration 9600 Series User Guide Page 137 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 138: Checking The System Information

    8. When a complete valid date has been entered, the display will confirm that by showing the full date and the Set soft key option. 9. To set the date as the new date to be used by the telephone system press Set. 9600 Series User Guide Page 138 IP Office...

  • Page 139: Checking The Time Server Status

    6. The time server information is listed. It includes the address of the time server, the current local time and the UTC time. If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown. 9600 Series User Guide Page 139 IP Office...

  • Page 140: Setting The Time

    8. When a valid offset has been entered, the Set soft key is displayed. 9. To apply the offset to the current telephone system time press the Set soft key. 9600 Series User Guide Page 140 IP Office...

  • Page 141: Shutting Down The System

    Only proceed if you are sure. If you are not sure press Back. 8. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 9600 Series User Guide Page 141 IP Office...

  • Page 142: Managing Memory Cards

    This option is available when an Active card is present. It allows the card to be made inactive. · Start Up This option is available when an Inactive card is present. It allows the card to be made active again. 9600 Series User Guide Page 142 IP Office...

  • Page 143: Reporting System Alarms

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 143 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 145: Menus

    Chapter 22. Menus 9600 Series User Guide Page 145 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 146: Features Menu

    · The Park menu and status options are only accessible while you are talking to a caller or already have parked calls. · The Account Code menu is only accessible if the system has been configured with accounts codes. 9600 Series User Guide Page 146 IP Office...
  • Page 147 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Administration option is only shown if you have been configured as a 'System Phone' user. 9600 Series User Guide Page 147...

  • Page 148: Status Menu

    22.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. Note that only features administered to the user's set will be displayed. 9600 Series User Guide Page 148 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 149: A Menu

    · VPN Settings... Do not use this menu unless advised by your system administrator. They will tell you the settings to use if your phone is connected via a VPN connection. 9600 Series User Guide Page 149 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 151: Glossary

    Chapter 23. Glossary 9600 Series User Guide Page 151 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 152: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown after your extension name on the phone's idle display when you have 'do not disturb' enabled. 9600 Series User Guide Page 152 IP Office...

  • Page 153: Do Not Disturb Exceptions

    · The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.' 9600 Series User Guide Page 153 IP Office...

  • Page 154: Group

    They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed. 9600 Series User Guide Page 154...

  • Page 155: Login Code

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning 9600 Series User Guide Page 155 IP Office Issue 05d (Wednesday, March 07, 2012)

  • Page 157: Index

    Conference Follow me here Add call Clear 84, 129 Caller details 46, 47 Edit 84, 129 Drop caller 46, 47 End automatically 40, 42, 46, 47 9600 Series User Guide Page 157 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 158 Local Time 139 Internal Calls Login 77 Ringback Ring Time 64 Make call Ringback 112 from Call Log 26, 63 Ringer from Contacts 26, 58 Volume 115, 121 9600 Series User Guide Page 158 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 159 Voicemail Failure 132, 143 Voicemail Full 132, 143 Volume Handset Headset 50, 122 Ringer 115, 121 Speaker 51, 122 Waiting Call 119 Withhold Number 27, 111 9600 Series User Guide Page 159 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 161 9600 Series User Guide Page 161 IP Office Issue 05d (Wednesday, March 07, 2012)
  • Page 162 This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. © 2012 Avaya Inc. All rights reserved. 9600 Series User Guide Page 162 IP Office Issue 05d (Wednesday, March 07, 2012)

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