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Table of Contents
Related Manuals for Broadconnect M7324N
Summary of Contents for Broadconnect M7324N
- Page 1 IP O ce M7324N Telephone User Guide - Issue 02a - (03 October 2011)
- Page 2 The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support M7324N Telephone User Guide Page 2 IP Office - Issue 02a (03 October 2011)
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Page 3: Table Of Contents
12.8.12 Forward on Busy ................69 6.1 Viewing Contacts Details ..............38 12.8.13 Forward on No Answer ................69 6.2 Make a Call from the Directory ..............39 M7324N Telephone User Guide Page 3 IP Office - Issue 02a (03 October 2011) - Page 4 13.28 Short Codes ..............77 13.29 Small Community Network ..............77 13.30 System Administrator ..............77 13.31 System Phone User ..............77 13.32 Twinning ..............77 Index ................79 M7324N Telephone User Guide Page 4 IP Office - Issue 02a (03 October 2011)
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Page 5: Telephone Overview
Chapter 1. Telephone Overview M7324N Telephone User Guide Page 5 IP Office - Issue 02a (03 October 2011) -
Page 7: M7324N Telephone
1.1 M7324N Telephone On IP Office, the M7324N telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes. -
Page 8: Button Functions
Display Call Forwarding All Conference Hold Feature Release Speed Dial Transfer Last Number Redial Do Not Disturb Group Pickup Automatic Intercom Call Call – Volume M7324N Telephone User Guide Page 8 IP Office - Issue 02a (03 October 2011) -
Page 9: Feature Codes
#, to delete the entry press Hold. Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using a single button press. M7324N Telephone User Guide Page 9 IP Office - Issue 02a (03 October 2011) - Page 10 · This feature code allows you to switch enbloc dialing on or off. When on, you can compose a number to dial without the digits being dialed until the number is complete. M7324N Telephone User Guide Page 10 IP Office...
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Page 11: Short Codes
*14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7324N Telephone User Guide Page 11 IP Office - Issue 02a (03 October 2011) - Page 12 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. M7324N Telephone User Guide Page 12 IP Office - Issue 02a (03 October 2011)
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Page 13: Status Letters
If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user. M7324N Telephone User Guide Page 13 IP Office... -
Page 14: Key Lettering
Other Phones The M7324N is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the M7324N can also be used on these other phones. -
Page 15: Making Calls
Chapter 2. Making Calls M7324N Telephone User Guide Page 15 IP Office - Issue 02a (03 October 2011) -
Page 16: Setting A Callback
. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off). 1. To redial the last number called, press Feature 5. M7324N Telephone User Guide Page 16 IP Office... -
Page 17: Making A
(on or off). 1. Press Feature 69. 2. Dial the target user extension number. M7324N Telephone User Guide Page 17 IP Office - Issue 02a (03 October 2011) -
Page 18: Pre-Dialing (Enbloc)
1. Press Feature *82. 2. The phone displays Enbloc dial and the current setting. 3. Press the on or off soft key to change the setting. M7324N Telephone User Guide Page 18 IP Office - Issue 02a (03 October 2011) -
Page 19: Using Speed Dials
· Use the # button button to advance the text entry cursor to enter the next character. · Use the * button button to delete the current character. 6. When complete, press Hold again. M7324N Telephone User Guide Page 19 IP Office - Issue 02a (03 October 2011) -
Page 20: Account Codes
(answered incoming calls) and Out (outgoing calls). · Use the –<<< up and down >>>+ buttons to scroll through the records. 2. When the required entry is shown, press # (or press the Call soft key). M7324N Telephone User Guide Page 20 IP Office... -
Page 21: Answering Calls
Chapter 3. Answering Calls M7324N Telephone User Guide Page 21 IP Office - Issue 02a (03 October 2011) -
Page 22: Divert A Call To Voicemail
If you are currently on a call or set to do not disturb your phone is not paged. To answer the page call, press the Answer soft key. The page call is turned into a normal call between just you and the pager. M7324N Telephone User Guide Page 22 IP Office... -
Page 23: Call Pickup
Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. M7324N Telephone User Guide Page 23 IP Office... -
Page 25: Call Controls
Chapter 4. Call Controls M7324N Telephone User Guide Page 25 IP Office - Issue 02a (03 October 2011) -
Page 26: Adjust The Call Volume
If you have an idle call appearance, you can still make another call. 1. Press the idle call appearance. Your current call is automatically put on hold. 2. Make the call as normal. M7324N Telephone User Guide Page 26 IP Office... -
Page 27: Transferring Calls
For details of conference speaker phones supported by your phone system, contact your system administrator. M7324N Telephone User Guide Page 27 IP Office... -
Page 28: Headset Operation
Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. The duration of a call is briefly shown on the display after a call is ended. M7324N Telephone User Guide Page 28... -
Page 29: Groups
Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). M7324N Telephone User Guide Page 29 IP Office... -
Page 30: Holding And Parking Calls
Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. M7324N Telephone User Guide Page 30 IP Office - Issue 02a (03 October 2011) -
Page 31: Holding Calls
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7324N Telephone User Guide Page 31 IP Office - Issue 02a (03 October 2011) -
Page 33: Conference Calls
Chapter 5. Conference Calls M7324N Telephone User Guide Page 33 IP Office - Issue 02a (03 October 2011) -
Page 34: Starting A Conference
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. M7324N Telephone User Guide Page 34... -
Page 35: Viewing Conference Details
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7324N Telephone User Guide Page 35 IP Office - Issue 02a (03 October 2011) -
Page 37: Directory
Chapter 6. Directory M7324N Telephone User Guide Page 37 IP Office - Issue 02a (03 October 2011) -
Page 38: Viewing Contacts Details
3. The range of soft keys available will depend on the type of directory entry: Call · Make a call to the stored number. · Back Return to the display of matching names. M7324N Telephone User Guide Page 38 IP Office - Issue 02a (03 October 2011) -
Page 39: Make A Call From The Directory
For example, for some functions only group names will be displayed, for others only user names. 1. Press the Dir soft key. 2. When the required entry is shown, press Call. M7324N Telephone User Guide Page 39 IP Office... -
Page 40: Adding A New Contact
Personal...) or to the system's external directory (External...). Use the –<<< and >>>+ key to select which. 4. Press # (or press the Selct soft key). M7324N Telephone User Guide Page 40 IP Office - Issue 02a (03 October 2011) -
Page 41: Call Log
Chapter 7. Call Log M7324N Telephone User Guide Page 41 IP Office - Issue 02a (03 October 2011) -
Page 42: Missed Calls
· Delete all the call log records, not just the current types of records being shown. 3. To exit the call log, press the Feature button. M7324N Telephone User Guide Page 42 IP Office - Issue 02a (03 October 2011) -
Page 43: Viewing Call Details
· Call the Number: Press # (or press the Call soft key). · Add to Your Personal Directory: Press 0 (or press the +Dir soft key). · Return to the Calls Display: Press * (or press the Back soft key). M7324N Telephone User Guide Page 43 IP Office... -
Page 44: Making A Call
Personal...) or to the system's external directory (External...). Use the –<<< and >>>+ key to select which. 4. Press # (or press the Selct soft key). M7324N Telephone User Guide Page 44 IP Office - Issue 02a (03 October 2011) -
Page 45: Voicemail
Chapter 8. Voicemail M7324N Telephone User Guide Page 45 IP Office - Issue 02a (03 October 2011) -
Page 46: Message Waiting Indication
1. Press the To VM soft key or if your phone is idle press the Release button.The call is redirected to voicemail. M7324N Telephone User Guide Page 46 IP Office - Issue 02a (03 October 2011) -
Page 47: Logging In/Out
Chapter 9. Logging In/Out M7324N Telephone User Guide Page 47 IP Office - Issue 02a (03 October 2011) - Page 48 However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. M7324N Telephone User Guide Page 48 IP Office...
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Page 49: Logging In On A Phone Already In Use
. If you have a login code, to logout dial *36. M7324N Telephone User Guide Page 49... -
Page 51: Redirecting Calls
Chapter 10. Redirecting Calls M7324N Telephone User Guide Page 51 IP Office - Issue 02a (03 October 2011) - Page 52 Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning M7324N Telephone User Guide Page 52 IP Office - Issue 02a (03 October 2011)
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Page 53: Follow Me
*14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7324N Telephone User Guide Page 53 IP Office - Issue 02a (03 October 2011) -
Page 54: Forwarding Calls
· Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7324N Telephone User Guide Page 54 IP Office - Issue 02a (03 October 2011) -
Page 55: Forward Unconditional
Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 M7324N Telephone User Guide Page 55 IP Office - Issue 02a (03 October 2011) -
Page 56: Forward On Busy
· Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7324N Telephone User Guide Page 56 IP Office - Issue 02a (03 October 2011) -
Page 57: Forward On No Answer
· Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7324N Telephone User Guide Page 57 IP Office - Issue 02a (03 October 2011) -
Page 58: Do Not Disturb
Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7324N Telephone User Guide Page 58 IP Office - Issue 02a (03 October 2011) -
Page 59: Twinning
You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. M7324N Telephone User Guide Page 59 IP Office - Issue 02a (03 October 2011) -
Page 61: Phone Settings
Chapter 11. Phone Settings M7324N Telephone User Guide Page 61 IP Office - Issue 02a (03 October 2011) -
Page 62: Contrast
1. Press Feature *82. 2. The phone displays Enbloc dial and the current setting. 3. Press the on or off soft key to change the setting. M7324N Telephone User Guide Page 62 IP Office - Issue 02a (03 October 2011) -
Page 63: Button Programming
Chapter 12. Button Programming M7324N Telephone User Guide Page 63 IP Office - Issue 02a (03 October 2011) -
Page 64: Button Inspection
You can check the current function set on a programmable button. 1. Press Feature *0. 2. Press a button. The button's function , if any, is displayed. M7324N Telephone User Guide Page 64 IP Office - Issue 02a (03 October 2011) -
Page 65: Default Buttons
· If a security code is requested, enter your phone login code and press #. 2. Press * twice (or press the More soft key twice). 3. Press # (or press the Prog soft key). The following are the default buttons for a M7324N telephone. Display Call Forwarding All... -
Page 66: Auto Dial Button
· The –<<< button deletes the last digit entered. The <<< soft key can also be used. The Clear soft key deletes the whole number entered. 4. As soon as a valid number is entered, the value is saved and the button set. M7324N Telephone User Guide Page 66 IP Office... -
Page 67: Function Button
Last Number Redial · Call Park : 74 Contrast : *7 · · Page : 60 · Call Pickup Group : 75 · Retrieve Messages : 65 · M7324N Telephone User Guide Page 67 IP Office - Issue 02a (03 October 2011) -
Page 68: Button Functions
A button set to this function starts a conference between your current call and any calls you already have on hold. 12.8.7 Contrast A button set to this function adjusts the phone's display contrast. M7324N Telephone User Guide Page 68 IP Office... -
Page 69: Direct Pickup
· The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7324N Telephone User Guide Page 69... -
Page 70: Group Listen
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user. M7324N Telephone User Guide Page 70 IP Office... -
Page 71: Ringer Off
12.8.32 Voicemail A button set to this function accesses your voicemail mailbox. If the button has an icon, the icon is shown when you have new messages in your mailbox. M7324N Telephone User Guide Page 71 IP Office - Issue 02a (03 October 2011) -
Page 73: Glossary
Chapter 13. Glossary M7324N Telephone User Guide Page 73 IP Office - Issue 02a (03 October 2011) -
Page 74: Abbreviated Ring
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled. M7324N Telephone User Guide Page 74 IP Office - Issue 02a (03 October 2011) -
Page 75: Do Not Disturb Exceptions
· The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7324N Telephone User Guide Page 75... -
Page 76: Group
For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail. M7324N Telephone User Guide Page 76... -
Page 77: Missed Group Call
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning M7324N Telephone User Guide Page 77 IP Office - Issue 02a (03 October 2011) -
Page 79: Index
17, 70 Feature Codes Release Flash Hook Ride Forward All Speed Dial Forward on Busy System Speed Dial Forward on No Answer Transfer Forward Unconditional Unpark M7324N Telephone User Guide Page 79 IP Office - Issue 02a (03 October 2011) - Page 80 Forward on Busy Button Button Dialing Code 23, 29, 30, 34, 46, 48, 53, 54, 55, 56, 57, 58, Forward on No Answer Button Direct Call Pickup 23 M7324N Telephone User Guide Page 80 IP Office - Issue 02a (03 October 2011)
- Page 81 Park Slot ID 30, 77 Letters Personal 20, 38, 39 Key Top Personal Directory 38 Status Personal Speed Dials 38 Line Appearance 76 Phone Line Preference Mute M7324N Telephone User Guide Page 81 IP Office - Issue 02a (03 October 2011)
- Page 82 11, 54, 55 Group 11, 29 Login 11, 48 Logout 11, 48 Mailbox 11, 46 Park 11, 30 Pickup 11, 23 Unpark 11, 30 Voicemail 11, 46 M7324N Telephone User Guide Page 82 IP Office - Issue 02a (03 October 2011)
- Page 83 M7324N Telephone User Guide Page 83 IP Office - Issue 02a (03 October 2011)
- Page 84 This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. © 2011 Avaya Inc. All rights reserved. M7324N Telephone User Guide Page 84 IP Office - Issue 02a (03 October 2011)